Outsourced Helpdesk

Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?

As an MSP owner, one of the most critical decisions you’ll make is choosing between direct staffing and an outsourced helpdesk. This choice can significantly impact your business’s efficiency, scalability, and overall success. This article aims to provide a comprehensive understanding of both approaches, focusing on remote IT helpdesk staffing, to help you make an informed decision.Understanding Direct Staffing and Helpdesk OutsourcingDirect staffing involves hiring employees directly into your organization. These employees work… Continue Reading Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?
IT Support Staffing Agency

The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry

MSP Recruitment and staffing are two different models of sourcing talent for an organization. While recruitment focuses on filling a specific set of roles, staffing is more comprehensive in its approach to the entire life cycle of employing personnel. Staffing offers many advantages over traditional recruitment, especially in an MSP environment, such as cost savings, increased efficiency, better quality hires, and improved employee retention rates. Support Adventure is a company that focuses on MSP staffing… Continue Reading The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
Remote MSP Staffing: The Hybrid Helpdesk

Remote MSP Staffing: The Advantages of a Hybrid Helpdesk

The Hybrid Revolution: An Overview of Today’s MSP LandscapeManaged Service Providers (MSPs) have become integral in the IT industry. They offer businesses a cost-effective way to manage their IT infrastructure, providing a variety of services including data storage, network management, cybersecurity, and IT support. But how has the growth of MSPs led to the inception of a new MSP staffing model – the hybrid helpdesk?The hybrid helpdesk is a fusion of traditional in-house… Continue Reading Remote MSP Staffing: The Advantages of a Hybrid Helpdesk
MSP Staffing Trends

Recent Trends in IT Support Staffing

In an ever-increasingly digital world, the dynamics of helpdesk staffing are continually evolving. With shifting trends in remote work, artificial intelligence, cybersecurity, and sustainability, the landscape of IT support services is undergoing significant transformation. Understanding and adapting to these trends is crucial for MSPs to remain competitive and deliver exemplary services.We at Support Adventure, a staffing agency specializing in the MSP industry, stand as a testament to successfully navigating these changes. By leveraging the… Continue Reading Recent Trends in IT Support Staffing

5 Tips to Boost Productivity and Customer Satisfaction for your MSP

If your MSP help desk is in a productivity rut and you don’t know how to get out of it, we’ve got you covered! In our experience working with and consulting many MSPs, the chaos in their environment is often caused by either a sudden growth in staff and/or clients or ineffective communication and documentation.But whichever the reason, it’s important to take an honest look at your situation and accept it for what it… Continue Reading 5 Tips to Boost Productivity and Customer Satisfaction for your MSP

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
MSP Helpdesk Outsourcing

How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask

Choosing an Outsourced Helpdesk Provider can be a daunting task.So you want to outsource your MSP help desk to an outsourced support helpdesk provider, but you have some doubts. Maybe you need help with after-hours support or more manpower for the daytime. Whatever your needs are, you need to consider several factors when choosing an MSP helpdesk outsourcing company.Support Adventure specializes in MSP helpdesk staff outsourcing and helpdesk outsourcing support. Our team has… Continue Reading How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask

MSP Advice: How to Support your MSP Clients’ Hybrid Workforce

With more and more businesses deciding not to return to the office, or switching to operating completely remote, knowing how to manage hybrid workforces for MSP clients is crucial.How can MSPs achieve this?  By focusing on cyber hygiene altogether with careful attention to the social aspects of providing support.In which ways can an MSP support their clients’ hybrid workspace?Define roles unambiguously and bring awareness to the hybrid work environmentDefine the structure… Continue Reading MSP Advice: How to Support your MSP Clients’ Hybrid Workforce

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere.Job postings: A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Avoid mistakes new MSPs make on their first hires

Congratulations! You’ve founded an MSP and you’re ready to sweep the world off of its feet. If you are at a point where you have enough business and the right budget to expand it by bringing on more people to work for you, it’s only smart that you do it the best way possible. To avoid common mistakes new MSPs make on their first hires, follow our advice that we’ve gathered after having worked with… Continue Reading Avoid mistakes new MSPs make on their first hires

How to Outsource Customer Service as a Small Business

Outsourcing customer service can save you money, resources and prevent massive stress. By hiring a third-party provider, you can also increase the efficiency of your customer support. But exactly how do you find a great outsourced customer provider that is operating from a totally different location? There are several ways to outsource customer service for a small business, including using the services of the following: Call centers for small businessesFreelancers Outsourced customer support teams… Continue Reading How to Outsource Customer Service as a Small Business

Is your MSP TOO CORPORATE? Why that’s a Huge MSP Hiring Mistake

Wouldn’t it be nice to have insight into tactics that allow MSPs to hire next-level staff before you shake a tech’s hand and welcome them to your team? When managed service providers struggle to attract the best staff, it could be because your MSP has built an image, system and culture that is too corporate.Your MSP’s hiring results may be suffering from blind spots around your image and reputation. The internal culture of your… Continue Reading Is your MSP TOO CORPORATE? Why that’s a Huge MSP Hiring Mistake

How to Recruit The Best MSP Technicians

If you are a managed service provider (MSP) having difficulty hiring and keeping great technicians, we have the solution for you! It’s important to understand that a big part of recruitmen is having the most attractive offer for your potential hires in order to beat the competition.Dear MSP owner, please realize that it’s a candidate’s marketIt’s 2021 and there is a huge global talent shortage, not only in the IT industry, but in… Continue Reading How to Recruit The Best MSP Technicians

Why we love hiring staff from South Africa!

We have a soft spot for hiring staff from South Africa. So many of our remote techs, admin assistants and even entry level support agents are from this beautiful country. At this point, you might be wondering why.Well, when we first started Support Adventure, a premium remote staffing company for MSPs, we were operating from Serbia and hiring people from around the world. They had to be able to work the same time zone… Continue Reading Why we love hiring staff from South Africa!

10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk

Outsourcing MSP (managed service provider) help desk support can be a great game-changing solution! But if you do it incorrectly, it can create more headaches than you would have expected. In this article, we will take a deep dive into the reasons not to outsource your MSP help desk, as well as give you some ideas on how to do it in a better way.The main reasons outsourced help desk support can go wrong… Continue Reading 10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk

How Can You Attract THE BEST Staff for Your MSP?

Are you having trouble finding and keeping the staff that you want for your MSP? If so, you are not alone. Many MSPs have the same issue. At Support Adventure, we’ve run a successful staffing company since 2016, which has allowed us to pinpoint the practices that have the most impact on attracting and hiring the best staff.The type of talent MSPs need is actually very rare. These candidates are some of the brightest… Continue Reading How Can You Attract THE BEST Staff for Your MSP?

Benefits of RPO (Recruiting Process Outsourcing) for MSP

Although RPO and MSP are two terms that often get confused between each other, MSPs can utilize RPOs to find staff members for their businesses. What is RPO? In short, RPO aims to improve the efficiency of the company by accomplishing its hiring activities. In fact, using such a provider for your hiring processes has many great advantages.  MSPs can use RPO to outsource their hiring process including searching for suitable candidates, vetting, interviewing, training,… Continue Reading Benefits of RPO (Recruiting Process Outsourcing) for MSP

The Top 6 Hiring Mistakes MSPs Should Avoid

What are common mistakes MSPS make during the hiring process, and what can they do to avoid them? The top hiring mistakes to avoid as an MSP are:Focusing on credentials and certificationsHoping for the bestNot screening for social skillsNot having a well-defined roleNot testing candidates for real-world scenariosHaving scarcity mentality As with any other company, MSPs also make mistakes when selecting new staff members. In this article, you will… Continue Reading The Top 6 Hiring Mistakes MSPs Should Avoid

Benefits of BPO in Recruitment for your business

Outsourcing, as well as business process outsourcing (BPO), have become popular alternatives to hiring full-time employees in-house or hunting for freelancers on Upwork. Nowadays, you can find an outsourcing solution in any corner of the world and reap the benefits of geo arbitrage! We at the Support Adventure, the remote MSP Staffing Company can help you do that!Top reasons a business should consider using a BPO provider for HR:Time savingsCost savingsIncreased… Continue Reading Benefits of BPO in Recruitment for your business