Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
recruitment in MSP

Navigating the Global Talent Pool for MSP Recruitment

As an MSP, the entire world is your talent pool. You could hire anyone, anywhere, as long as they fulfill your criteria, and the requirements are seldom geography-dependent. This matters so much because IT experts come from all over the globe, and hiring internationally is often less expensive. Specialists from areas with lower economic power will do just as good a job for a fraction of the price, so hiring them pays off. Still, how… Continue Reading Navigating the Global Talent Pool for MSP Recruitment
By Kristina @ Support Adventure, ago
MSP challenges

Best Practices for MSPs Managing Difficult Client Conversations

There are no spheres in life where everything runs smoothly all the time. Every now and again, you need to have “the talk” with your client, and MSPs are no exception to this rule. In fact, this is one of the biggest MSP challenges that, sadly, a lot of decision-makers don’t know how to handle. So, what are some of the best practices for MSP executives who have to manage a difficult client conversation? How… Continue Reading Best Practices for MSPs Managing Difficult Client Conversations
By Kristina @ Support Adventure, ago
outsourcing work for your MSP

How to Ensure Quality When Outsourcing Services for Your MSP

Outsourcing work can be compared to a video game cheat code. It’s a simple solution to a very complex problem. It’s like letting the smartest kid in class take your test or do your homework for you. However, the odds are that even the smartest kid can make mistakes. Moreover, it’s not only the grade that’s on the line, but ensuring they will put the same effort into your work as you would in your… Continue Reading How to Ensure Quality When Outsourcing Services for Your MSP
By Kristina @ Support Adventure, ago
msp for your business

How to Switch from IT Support to MSP Management for Your Business

How can businesses afford to run an internal IT support team in 2024? Do larger businesses find it cost-effective? A better solution, as they all realize sooner or later, is to go with MSP management instead! Employing a Managed Service Provider with a helpdesk that can solve all IT issues and be a valuable business partner is a move that can save resources and propel your business forward.Now, you can’t just randomly transition from… Continue Reading How to Switch from IT Support to MSP Management for Your Business
By Kristina @ Support Adventure, ago
soft skills in IT

The Role of Soft Skills in IT Support Success

Being an IT technician usually implies that you’re someone people reach out to to solve their IT problems. In other words, in order to be good at IT support, you need to know the solution for a lot of technical issues or know where to look for the answers, right?Well, it’s more than just that!What if people on the other end of the line are argumentative, panicking, or don’t know how to explain… Continue Reading The Role of Soft Skills in IT Support Success
By Kristina @ Support Adventure, ago
high-performing

Talent Retention Strategies for High-Performing Outsourced MSP Staff

MSP staffing agencies are vendor management firms that source talent for the company in question. This means that the original company is one step removed from the talent.If you decide to go with this option, you can find some of the best MSP talent around while saving valuable resources! With outsourced staff, you can have high-performing talent that can work directly and only for your MSP helpdesk, without the hassle of taking care of… Continue Reading Talent Retention Strategies for High-Performing Outsourced MSP Staff
By Kristina @ Support Adventure, ago
msp cultural fit

Cultural Fit: The Importance in MSP Staffing Decisions

Have you ever made a friend who seemed really cool and interesting, but when you brought them to your larger friend group, they just didn’t fit? They couldn’t match the energy of the room, they didn’t get the inside jokes, and everything felt a bit off. This is always the case when bringing an individual into a larger group, and it’s not just something that happens in personal groups and relationships. It happens when hiring… Continue Reading Cultural Fit: The Importance in MSP Staffing Decisions
By Kristina @ Support Adventure, ago
msp geographic expansion

Preparing Your MSP for Geographic Expansion

A lot of people assume that just because their particular industry is not location-based and the services they provide are digital, they have a global presence by default. Sure, in theory, someone from across the globe could learn about your enterprise and reach out to you randomly, but such a thing is unlikely to happen.This is a myth that many Managed Service Providers (MSPs), for some reason, still believe. In reality, geographic expansion of… Continue Reading Preparing Your MSP for Geographic Expansion
By Kristina @ Support Adventure, ago
msp case studies

Utilizing Case Studies to Showcase MSP Success

Utilizing case studies is essential for showcasing the success of Managed Service Providers (MSPs). This article covers the importance of case studies in MSP marketing, identifying suitable candidates, structuring engaging content, and promoting case studies effectively. Learn strategies to leverage case studies for client acquisition and measure their impact to ensure continuous success.Using Case Studies to Showcase MSP SuccessIn the MSP world, success goes beyond delivering quality IT services—it’s about telling compelling stories… Continue Reading Utilizing Case Studies to Showcase MSP Success
By Kristina @ Support Adventure, ago

How to Identify and Attract Top MSP Talent

Attracting top MSP talent is crucial for any MSP’s success. Knowing how to identify and attract skilled professionals, focusing on defining talent needs, and crafting an attractive employer brand can set MSPs on the path to successfully attracting top talent.Leveraging recruitment channels, and offering competitive compensation comes into play when strategizing how to keep the top MSP talent. Your MSP can learn the importance of effective interviewing, retention strategies, and fostering a positive work… Continue Reading How to Identify and Attract Top MSP Talent
By Kristina @ Support Adventure, ago
outsourced msp team service quality

Maintaining Service Quality with an Outsourced MSP Team

Maintaining service quality with an outsourced MSP team is crucial for business success. You can successfully bridge challenges such as communication barriers and quality control with proven strategies. Key points include establishing clear SLAs, implementing robust communication channels, and fostering a strong team culture. This guide also covers monitoring performance, training, and risk management to ensure consistent, high-quality service from outsourced teams.How to Maintain Service Quality with an Outsourced MSP Team?Brief overview of… Continue Reading Maintaining Service Quality with an Outsourced MSP Team
By Kristina @ Support Adventure, ago
outsourcing vs, in-house staffing for msps

Outsourcing vs. In-House Staffing for MSPs: Making the Right Choice

Choosing between outsourcing and in-house staffing is crucial or MSPs who want to scale safely, save resources, and improve service quality. Comparing the benefits and downsides of both options, covering cost efficiency, scalability, quality control, and team cohesion brings you the necessary insight into the topic.By getting concrete info, MSP founders can assess their specific needs, conduct a SWOT analysis, and explore the models that fit them best.Outsourcing and In-House Staffing for MSPs… Continue Reading Outsourcing vs. In-House Staffing for MSPs: Making the Right Choice
By Kristina @ Support Adventure, ago
msp outsourcing partner

Selecting the Right Outsourcing Partner for Your MSP

Selecting the right outsourcing partner is crucial for MSP success. MSP owners need to understand their outsourcing needs to evaluate potential partners and manage relationships effectively. What are those essential criteria?Technical expertise, cultural fit, and compliance come to the forefront while exploring strategies to mitigate risks and ensure seamless operations are the nuances that make an excellent fit.Selecting the Right MSP Outsourcing PartnerBrief overview of the importance of outsourcing for MSPs in… Continue Reading Selecting the Right Outsourcing Partner for Your MSP
By Kristina @ Support Adventure, ago
msp outsourced staff

How to Manage and Integrate Outsourced Staff into Your MSP

Effective integration of outsourced staff into MSP operations is crucial for maximizing efficiency and maintaining high service standards. What are the strategies MSPs can adopt to seamlessly integrate MSP outsourced personnel, ensuring they become an invaluable part of the team?Understanding the importance of effective integration of outsourced staff in MSP operations.Brief overview of the potential challenges and benefits associated with managing outsourced staff.Successfully managing outsourced staff in an MSP setting presents unique… Continue Reading How to Manage and Integrate Outsourced Staff into Your MSP
By Kristina @ Support Adventure, ago
outsourcing msp staff

The Benefits and Risks of Outsourcing MSP Staff

Outsourcing MSP staff presents both opportunities and challenges for MSPs. While it offers cost savings, access to specialized skills, and enhanced flexibility, it also poses risks like quality control and communication barriers. This article examines the strategic benefits and solutions to potential pitfalls of outsourcing, providing MSPs with a balanced view. Learn how to effectively manage outsourced teams, ensuring they align with your business’s quality standards and operational goals while maintaining security and compliance.For… Continue Reading The Benefits and Risks of Outsourcing MSP Staff
By Kristina @ Support Adventure, ago
msp help desk

Tips for Launching Your Own MSP Help Desk

IntroductionThe importance of a help desk in the MSP business model cannot be overstated. A well-structured MSP help desk is pivotal for maintaining high service quality and ensuring client satisfaction. With the right strategies and tools, MSPs can deliver exceptional managed help desk services that meet their clients’ needs effectively.Planning and StrategyDefining the Scope of Help Desk ServicesDefining which services and support levels to offer is the first step in establishing… Continue Reading Tips for Launching Your Own MSP Help Desk
By Kristina @ Support Adventure, ago
RMM MSP

RMM Tools: Enhancing MSP Service Delivery and Client Satisfaction

Remote Monitoring and Management (RMM) tools are pivotal for MSPs aiming to optimize service delivery and enhance client satisfaction. By providing real-time alerts, automated maintenance, and efficient patch management, RMM tools help MSPs proactively address issues, reducing downtime and ensuring a secure IT environment. This article delves into how integrating RMM tools can significantly improve operational efficiency and client trust, thereby fostering business growth.IntroductionExplanation of Remote Monitoring and Management (RMM) tools and their… Continue Reading RMM Tools: Enhancing MSP Service Delivery and Client Satisfaction
By Kristina @ Support Adventure, ago
msp pricingmodel

Which MSP Pricing Model Is Best for Your Business?

Attract the right clients, cover costs, and maximize profitability by selecting the optimal MSP pricing model.Learn about the various pricing models including per-device, per-user, tiered, and flat-fee structures, so your MSP can highlight their advantages and challenges.With good insights, MSP decision-makers can asses their services, market demands, and operational efficiencies to determine the most suitable pricing strategy. Your MSP can align its’ pricing model with your business objectives and enhance customer satisfaction, retain competitiveness,… Continue Reading Which MSP Pricing Model Is Best for Your Business?
By Kristina @ Support Adventure, ago
msp online presence

Leveraging Social Media to Boost Your MSP’s Online Presence

Social media stands as a powerful tool for MSPs online presence. Using it, MSPs can amplify their online presence and engage directly with their target audience. With effective strategies for using popular social media platforms to showcase your MSP’s services, expertise, and value propositions – the company can benefit greatly.From creating engaging content to fostering community interaction, it dives into how MSPs can use social media to attract new clients and build lasting relationships. … Continue Reading Leveraging Social Media to Boost Your MSP’s Online Presence
By Kristina @ Support Adventure, ago
msp digital marketing

Digital Marketing Strategies for Growing Your MSP Business

MSPs, it’s time to take digital marketing seriously because standing out is important! Many MSP staffing companies need to pay more attention to the game-changing power of digital marketing undervaluing its effects.The importance of digital marketing in the competitive MSP landscape.If we look at digital marketing for MSPs practically we can see that:SEO puts you at the top of search results. Social media connects you directly with clients.Engaging content makes you… Continue Reading Digital Marketing Strategies for Growing Your MSP Business
By Kristina @ Support Adventure, ago