Employees at an MSP staffing agency at work

Why Use an MSP Staffing Agency to Staff Your Helpdesk Remotely

Hiring remote staff can be a great way to meet the staffing needs of your Managed Service Provider (MSP) while keeping labor costs down. By utilizing an MSP staffing agency, you can access talent from around the world without having to invest in expensive local hires. Moreover, hiring remotely allows you to provide support on a 24/7 basis because employees in different time zones can cover shifts throughout the day and night.When considering hiring… Continue Reading Why Use an MSP Staffing Agency to Staff Your Helpdesk Remotely

Remote Work in Iceland and the Digital Nomad Visa

Iceland, the land of fire and ice, is carving a niche for itself in the digital nomad landscape. Known for its awe-inspiring natural wonders—from geysers and glaciers to thermal springs and the ethereal Northern Lights—Iceland stands as a mesmerizing canvas of natural beauty. It’s not just the striking landscapes that are drawing in remote workers, though. Iceland also boasts strong internet connectivity, a high safety index, and an exceptional quality of life, making it a… Continue Reading Remote Work in Iceland and the Digital Nomad Visa
A person working an expat job on a computer

Best Expat Jobs

Are you considering a life abroad and looking for the best job to help you afford that? The expat lifestyle can be both exciting and challenging. One of the most crucial aspects of moving to a new country is securing a job that not only pays the bills but also aligns with your lifestyle. This comprehensive guide aims to help you explore the best expat jobs and work opportunities for expats and digital nomads.Types… Continue Reading Best Expat Jobs
A photo of a laptop in front of two screens showing remote tech support work being done

Remote Tech Support Jobs

In the fast-paced environment of a remote tech support job, a unique blend of technical and soft skills is essential for success. While technical skills—like troubleshooting, networking, and familiarity with various operating systems—are crucial, it is the soft skills that often set exceptional helpdesk professionals apart from their peers. These are even more important for remote tech support jobs as you could find yourself communicating with a person halfway across the world.At Support Adventure,… Continue Reading Remote Tech Support Jobs

IT Support Staff Augmentation: The Future is Remote

As we help MSPs navigate the complexities of the modern business landscape, we at Support Adventure understand the critical role that an efficient IT support helpdesk plays in your success. If you’re a small or medium business owner in the MSP or IT support industry, you’ve likely grappled with the challenges of scaling your IT support team. This article aims to guide you through the future of IT support staff augmentation?, focusing on the undeniable… Continue Reading IT Support Staff Augmentation: The Future is Remote
IT Support Staffing Agency

IT Recruitment Agencies: How Can My MSP Benefit From Outsourced Recruitment

IntroductionIn the ever-evolving digital landscape, Managed Service Providers (MSPs) are constantly seeking ways to streamline their operations, reduce costs, and improve service delivery. One area that has seen significant transformation is recruitment. More and more MSPs are turning to IT Recruitment Agencies to help them find the right talent. This article explores the benefits of this approach and how your MSP can leverage these advantages.The Changing Face of IT RecruitmentThe Rise of… Continue Reading IT Recruitment Agencies: How Can My MSP Benefit From Outsourced Recruitment

IT Staff Outsourcing

The topic of IT staff outsourcing is increasingly relevant in today’s fast-paced, digital world. Businesses of all sizes are exploring various strategies to maintain an edge in their respective markets, and one popular avenue is IT staff outsourcing services. This guide aims to give you an in-depth look into the nuances of IT staff outsourcing, its benefits, pitfalls, and more.What is IT Staff Outsourcing?Outsourcing IT staff refers to the practice of hiring third-party… Continue Reading IT Staff Outsourcing
SEO for MSPs graphic

SEO for Managed Service Providers (MSPs)

In today’s rapidly evolving digital landscape, SEO remains a cornerstone for MSOs aiming to enhance their online visibility. Understanding and implementing the latest SEO trends is crucial to stay ahead of the competition and attract potential clients. This article delves into the significance of SEO for MSPs and highlights the best practices and trends for 2023. SEO is a complex issue though, so don’t expect an easy read (or a short one for that matter).… Continue Reading SEO for Managed Service Providers (MSPs)
A remote MSP workers home office

Remote MSP Jobs

The modern Managed Service Provider (MSP) has evolved to accommodate a more dynamic workforce, including a significant number of remote positions. One area that has particularly felt the impact of this shift is the helpdesk department. From technicians to dispatchers, many roles traditionally considered “in-office” are now increasingly being outsourced or managed remotely. In this article, we will explore the types of helpdesk jobs at an MSP that can be done remotely, presenting opportunities for… Continue Reading Remote MSP Jobs
Entry Level IT Jobs

Entry Level IT Jobs

Getting an entry level job in IT is harder than it looks. Companies are looking for people with years of experience and a lot of people worldwide are looking for entry-level IT jobs trying to break into the industry. Entry-level job seekers rarely get positive results on their initial job search and many get frustrated while applying to numerous job postings claiming they’re entry-level but end up requiring years of experience.At Support Aventure, the… Continue Reading Entry Level IT Jobs

The Evolution of the IT Support Helpdesk in MSPs

Managed Service Providers (MSPs) play a crucial role in providing IT support to businesses of all sizes. One of the key components of an MSP’s service offering is the helpdesk, which serves as the primary point of contact for customers seeking technical support. Over the years, different models of helpdesk structures have emerged, each with its unique advantages and considerations. This article explores the two main models: the Tiered Support Model and the Group Support… Continue Reading The Evolution of the IT Support Helpdesk in MSPs

Remote IT Support Jobs in Namibia

Namibia, a country known for its stunning landscapes and diverse wildlife, is increasingly becoming a favored destination for digital nomads and remote workers. The combination of reliable internet connectivity, a thriving expat community, and a pleasant climate makes it an attractive option for those looking to work remotely in Namibia. Having a remote IT support job is perfect to make the best out of the remote working lifestyle whether you’re from Namibia or looking to… Continue Reading Remote IT Support Jobs in Namibia

Germany: Working Remotely and the Digital Nomad Visa

As the world steadily shifts towards a remote-first work environment, countries around the globe are stepping up to provide suitable landscapes for this new breed of digital nomads opening the doors to remote work. At the heart of Europe, Germany is leading this revolution with an inviting combination of technological sophistication, vibrant cities, tranquil countryside, and rich cultural heritage. Home to everything from bustling urban sprawls to peaceful mountain retreats, Germany makes for an idyllic… Continue Reading Germany: Working Remotely and the Digital Nomad Visa
Hire Remote Staff Effectivelly

Why is it better to hire remote workers for an MSP?

In the wake of the global pandemic, businesses worldwide have had to adapt and evolve in unprecedented ways. One of the most significant shifts has been the move towards remote staffing. Many businesses, whether in the MSP industry or otherwise are looking for ways to hire remote staff in a cost effective way.In today’s digital age, the ability to work remotely is more important than ever. This is especially true for MSPs, as they… Continue Reading Why is it better to hire remote workers for an MSP?
Remote Jobs Europe

Remote Jobs in Europe: The Guide

The digital transformation wave has significantly influenced the world of work, particularly in Europe, where remote jobs have seen a surge in popularity. This shift has been facilitated by a plethora of platforms that connect job seekers with remote opportunities. Notable among these are euremotejobs.com, weworkremotely.com, jobgether.com, indeed.com, and workingnomads.com, each offering a wide array of remote job listings.However, the concept of remote work is not uniform across Europe. The nature and execution of… Continue Reading Remote Jobs in Europe: The Guide
Outsourced Helpdesk

Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?

As an MSP owner, one of the most critical decisions you’ll make is choosing between direct staffing and an outsourced helpdesk. This choice can significantly impact your business’s efficiency, scalability, and overall success. This article aims to provide a comprehensive understanding of both approaches, focusing on remote IT helpdesk staffing, to help you make an informed decision.Understanding Direct Staffing and Helpdesk OutsourcingDirect staffing involves hiring employees directly into your organization. These employees work… Continue Reading Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?
Connectwise Alternatives

The Alternatives To ConnectWise Manage

Professional Services Automation (PSA) software plays an instrumental role in managing these crucial tasks and many of you out there are looking for ConnectWise Manage alternatives. ConnectWise Manage is popular among Managed Service Providers (MSPs) for its comprehensive set of features, but there’s a steep entry point for getting it to run efficiently and taking advantage of all its capabilities as all these features have to be configured from scratch. Managing a Managed Service Provider… Continue Reading The Alternatives To ConnectWise Manage
Work From Home IT Support

Work From Home Jobs In IT Support

In the digital age, the traditional office environment is rapidly evolving. More and more companies are recognizing the benefits of working from home, particularly in the field of IT support. This shift has been accelerated by the global pandemic, which has forced many businesses to adapt to a work from home model.As an MSP staffing company that provides remote IT techs for mostly US and UK companies, we at Support Adventure saw this firsthand… Continue Reading Work From Home Jobs In IT Support
Remote IT Support Jobs Romania

Remote Work and Remote Tech Support Jobs in Romania

Romania, a country rich in history, culture, and natural beauty, is fast becoming a hotspot for digital nomads and remote workers. With its affordable cost of living, high-speed internet, and welcoming locals, Romania offers an ideal environment for those seeking a balance between work and leisure. If you’re looking for an IT Support Job in Romania, working for a US or a UK-based company, read on or head on to our remote tech support jobs… Continue Reading Remote Work and Remote Tech Support Jobs in Romania

Remote Staffing in IT Support

The concept of remote staffing in IT support is not a new phenomenon. It has its roots in the early days of the IT industry when companies began to realize the potential of leveraging technology to provide support services from afar. This marked the beginning of a transformative journey that would redefine the way IT support services are delivered.The Era of Outsourcing: The First Wave of Remote StaffingThe first wave of remote staffing… Continue Reading Remote Staffing in IT Support