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How to Build a Career as a Level 3 IT Support Technician

This article offers valuable advice for individuals seeking to establish a thriving career in the IT industry as a Level 3 IT support technician. The piece outlines key strategies for developing specialized skills, obtaining professional certifications, and building a network of IT professionals to advance one’s career. While these guidelines are specifically tailored to Level 3 IT support technicians, they can be beneficial for all IT technicians, regardless of their career stage.To build a… Continue Reading How to Build a Career as a Level 3 IT Support Technician
By Kristina @ Support Adventure, ago

How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask

So you want to outsource your MSP help desk to another provider, but you have some doubts. Maybe you need help with after hours support or more man power for the daytime. Whatever your needs are, you need to consider several factors when choosing an outsourcing company.In this article, you will learn about the 21 helpful questions to ask an outsourcing company when choosing an outsourced MSP help desk provider. How Should MSPs Choose… Continue Reading How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask
By Anna @ Support Adventure, ago

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere.Job postings: A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot
By Tal @ Support Adventure, ago

The Top 6 Hiring Mistakes MSPs Should Avoid

What are common mistakes MSPS make during the hiring process, and what can they do to avoid them? The top hiring mistakes to avoid as an MSP are:Focusing on credentials and certificationsHoping for the bestNot screening for social skillsNot having a well-defined roleNot testing candidates for real-world scenariosHaving scarcity mentality As with any other company, MSPs also make mistakes when selecting new staff members. In this article, you will… Continue Reading The Top 6 Hiring Mistakes MSPs Should Avoid
By Anna @ Support Adventure, ago

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service.In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview
By Kristina @ Support Adventure, ago

Can Non-US Citizens Living Overseas Work for a US Company?

Remote working overseas for a US company can be a blessing for a non-US citizen–you’ll be location-independent and can live a wanderlustful lifestyle. That is truly the American dream, which is more achievable than ever in today’s digital world. Here’s how:Non-US citizens living overseas can absolutely work for a US company. This is legal for US employers, and you might be surprised to learn that they benefit greatly from hiring foreign workers, as that… Continue Reading Can Non-US Citizens Living Overseas Work for a US Company?
By Anna @ Support Adventure, ago

The Cheapest + Best Places To Live in Costa Rica!

If you’re planning a move to Costa Rica, choosing a place to live can be the most crucial decision, especially when your budget is tight. And although the country is known for being generally affordable, it still has higher than average prices compared to other countries in Latin America. Therefore, you need to select a place to live wisely, and we are here to help you do just that.  The Top Cheapest Places To Live… Continue Reading The Cheapest + Best Places To Live in Costa Rica!
By Kristina @ Support Adventure, ago

Would You Hire a Former Business Owner for Your MSP? Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Would You Hire a Former Business Owner for Your MSP? Tier 3 IT Technician Closes His Business to Join Support Adventure 
By Kristina @ Support Adventure, ago

Tax Implications of Working Remotely From Another Country

As more and more companies transition to fully remote work environments, there’s an exciting opportunity to consider working from another country. With the freedom to work from anywhere, why not take advantage of better weather and lower living costs in another part of the world?Most countries will allow foreign remote workers to stay and work remotely for up to 183 days in a year without becoming tax liable. After that period, a person becomes… Continue Reading Tax Implications of Working Remotely From Another Country
By Anna @ Support Adventure, ago

Living in Mexico on $1,000 a Month: The Ultimate Checklist [2023 Update]

Mexico is a beautiful country with a rich cultural heritage, stunning landscapes, and a diverse range of cities and towns to explore. What’s more, it’s also an affordable destination, particularly for foreigners looking to stretch their budget. While the cost of living in Mexico has risen in recent years and may continue to rise, it’s still possible to live on a budget of $1,000 per month or less, especially when compared to the costs of… Continue Reading Living in Mexico on $1,000 a Month: The Ultimate Checklist [2023 Update]
By Anna @ Support Adventure, ago

Can I Work on an MSP Help Desk Remotely? 

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers.In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Can I Work on an MSP Help Desk Remotely? 
By Kristina @ Support Adventure, ago

How to Move to Thailand with No Money or a Tight Budget

Moving to Thailand in 2023 can be a dream come true, but if you are struggling to save money or earn enough income, it can feel like it’s too daunting a task. But with a bit of planning and creativity, you can make your move to the Land of Smiles a success.Here are some tips on how to move to Thailand with no money or a tight budget:Research Cheap Flights: Look for budget… Continue Reading How to Move to Thailand with No Money or a Tight Budget
By Kristina @ Support Adventure, ago

The Safest Places to Live in Costa Rica 2023

Planning a trip to Costa Rica, and feeling nervous about safety? Then this is the article for you! We are here to help you learn how to stay safe in Costa Rica by listing the least dangerous places for living in the country, as well as safety tips for using public transport. We’ll also share the best times to visit to have the most enjoyable, stress-free experience.The safest places to stay in Costa Rica… Continue Reading The Safest Places to Live in Costa Rica 2023
By Kristina @ Support Adventure, ago

The Cheapest Places to Live in Italy in 2023

Although Southern Europe is known for its affordable cost of living, Italy actually has some of the highest prices in this part of the continent. Nevertheless, living on a small budget in the home of pizza is still possible. This is most achievable in small towns, villages and the countryside. For instance, the cost of living in small towns in the south is about half of what one would pay in Milan, Turin, Genoa, Bologna,… Continue Reading The Cheapest Places to Live in Italy in 2023
By Anna @ Support Adventure, ago

Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand

Don’t ask yourself IF you should work remotely from Thailand. Ask yourself why you aren’t doing it already! If you share our enthusiasm for the remote lifestyle, you probably don’t need much convincing to hit the road on your next adventure. And if that adventure is Thailand, we have practical advice and reliable info on where to stay as a remote worker in this epic country.Where to move to in Thailand for remote workers… Continue Reading Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand
By Kristina @ Support Adventure, ago

A Complete Guide to Remote Working in Mexico for 2023 

Digital nomads from all over the world are settling in Mexico after the country became a hotspot for location-independent workers during the pandemic. It was one of the few countries welcoming tourists all throughout the height of the COVID-19 crisis from 2020-2021. So it’s no wonder that this North American paradise is a staple for nomads to base themselves for remote work.If you are planning to follow their lead, then it’s your lucky day… Continue Reading A Complete Guide to Remote Working in Mexico for 2023 
By Anna @ Support Adventure, ago

Our most popular articles in 2022: Build your Nomadic Dream Life!

Are you ready to turn your dream of becoming a digital nomad into a reality? Well, the year 2022 has been all about working remotely and as it comes to a close, it’s time to set our sights on the future. And what better way to kick off the new year than by taking control of your career and your life by learning what it takes to be a successful digital nomad?Get inspired and… Continue Reading Our most popular articles in 2022: Build your Nomadic Dream Life!
By Kristina @ Support Adventure, ago

10 Quintessential Things to Do in Europe for 2023: Events and Experiences 

For travellers wanting to avoid FOMO on their next Euro trip, we know it can feel overwhelming trying to choose from the continent’s many places to visit. That’s why we’re here to take a little holiday planning stress off your shoulders. We’ve handpicked the most unique and fulfilling things to see and do in Europe all year round. So get ready for a trip filled with adventure and awe by experiencing one or more of… Continue Reading 10 Quintessential Things to Do in Europe for 2023: Events and Experiences 
By Kristina @ Support Adventure, ago

Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully

What is the most common reason MSP owners want to sell their MSP? After, let’s say, 20 years of running a company, what would make an MSP owner decide to sell the company? Could it be burnout? Could it be the desire to move to something else? When does it make sense to sell and what needs would selling the MSP fulfil? We had a chance to talk to acquisition and merging expert and get… Continue Reading Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully
By Kristina @ Support Adventure, ago

How to Find an Apartment in Belgrade: An Easy Guide for Newcomers

Are you an expat or remote worker searching for an apartment in Belgrade, but you’re struggling due to the language barrier, or being out of the loop on how to find accommodations? Well, we’re here to help you. This guide will detail everything you need to know about apartment hunting in Belgrade. We’ll explain what to expect for rent prices, what to know about contracts, residency and more. Here’s a gist of how landing an… Continue Reading How to Find an Apartment in Belgrade: An Easy Guide for Newcomers
By Kristina @ Support Adventure, ago

A MSP’s Guide to The Best Marketing Strategies and Tips

Don’t let the title fool you. This article will not provide you with a quick-fix solution that will generate leads for your MSP overnight. Instead, you will better understand how niche marketing for MSPs works, and how you can make it profitable for your company and clients. This guide was assembled based on a conversation we had with Devin Rose of eBridge, an expert marketing company that has been operating for 20 years. They specialize… Continue Reading A MSP’s Guide to The Best Marketing Strategies and Tips
By Kristina @ Support Adventure, ago

Living in Costa Rica as an American: Everything You Need To Know 

According to the US State Department, around 50,000 Americans currently live in Costa Rica. Some came as digital nomads or expats, while others arrived as retirees to enjoy this tropical paradise. Do you too want to be one of these lucky people? If so, keep reading as you will learn all the ins and outs of living in Costa Rica as an American.US citizens living in Costa RicaCosta Rica is a favorite among… Continue Reading Living in Costa Rica as an American: Everything You Need To Know 
By Anna @ Support Adventure, ago

How to Market your MSP (In House vs. Marketing Agency)

Marketing can be a significant pain point for a lot of MSPs. Some owners believe that marketing your MSP will not produce substantial results. Others consider it too complicated or expensive, but the truth is different. There are tremendous benefits to investing in marketing, including acquiring new leads, increasing the visibility of your MSP, increasing sales, gaining authority in your field and creating trust with your customers. You can start making life-changing marketing decisions today… Continue Reading How to Market your MSP (In House vs. Marketing Agency)
By Kristina @ Support Adventure, ago