Welcome to our Support Adventure Blog, a unique platform brought to you by Support Adventure, the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Mexico is a beautiful country with a rich cultural heritage, stunning landscapes, and a diverse range of cities and towns to explore. What’s more, it’s also an affordable destination, particularly for foreigners looking to stretch their budget. While the cost of living in Mexico has risen in recent years and
Spain has long been a popular place for retirees, and now it’s gaining steam as a major hub for remote professionals. Most can agree that relocation to a warmer place is always a good idea if your job gives you that opportunity, and Spain is a great place to do
If you feel like you’re missing out on one of Europe’s next big expat spots, we are here to fill you in and help you learn the ropes about life and work in Serbia. We’re happy to help you discover all the available jobs, salaries, work permits and visas this
These days, many people have an interest in working and traveling overseas, especially if they grew up in North America and never have had a chance to see the world. Moving abroad for work is a big step, and there are a lot of logistics to navigate. Nevertheless, it’s absolutely
According to the US State Department, around 50,000 Americans currently live in Costa Rica. Some came as digital nomads or expats, while others arrived as retirees to enjoy this tropical paradise. Do you too want to be one of these lucky people? If so, keep reading as you will learn
These past two pandemic years have fundamentally changed the way UK employees work. For many, this simply means working from home. But for others, moving abroad and exploring the benefits of remote work is the major shift. During the pandemic, many UK employees took advantage of clocking in online and
As we help MSPs navigate the complexities of the modern business landscape, we at Support Adventure understand the critical role that an efficient IT support helpdesk plays in your success. If you’re a small or medium business owner in the MSP or IT support industry, you’ve likely grappled with the
The modern Managed Service Provider (MSP) has evolved to accommodate a more dynamic workforce, including a significant number of remote positions. One area that has particularly felt the impact of this shift is the helpdesk department. From technicians to dispatchers, many roles traditionally considered “in-office” are now increasingly being outsourced
The success of your company as a managed service provider depends on your ability to deliver top-notch IT support that makes your customers feel consistently taken care of. In order to make good on this promise to your clients, you must employ the best MSP technicians. Ones who are knowledgeable,
Are you considering a life abroad and looking for the best job to help you afford that? The expat lifestyle can be both exciting and challenging. One of the most crucial aspects of moving to a new country is securing a job that not only pays the bills but also
In the fast-paced environment of a remote tech support job, a unique blend of technical and soft skills is essential for success. While technical skills—like troubleshooting, networking, and familiarity with various operating systems—are crucial, it is the soft skills that often set exceptional helpdesk professionals apart from their peers. These
Getting an entry level job in IT is harder than it looks. Companies are looking for people with years of experience and a lot of people worldwide are looking for entry-level IT jobs trying to break into the industry. Entry-level job seekers rarely get positive results on their initial job
Thinking of scaling your MSP? Want to increase your revenue all while creating higher customer satisfaction? All of this is not possible without having great ticket notes. They are the backbone of any well organized MSP and help create stability and success. Here’s why: Detailed ticket notes create a system
The MSP help desk is THE indicator of whether or not the whole company is functioning well. For this reason, there should be a service desk manager dedicated to optimizing the help desk’s workflow and quality of service provided so that the company can scale safely. The work of the
Running an MSP without the best documentation templates is severely going to hurt your business as you add on more employees and scale. We have consulted dozens of MSPs about how to improve their systems and structure their helpdesk, and we know that the best documentation for MSPs will include
Managed Service Providers (MSPs) play a crucial role in providing IT support to businesses of all sizes. One of the key components of an MSP’s service offering is the helpdesk, which serves as the primary point of contact for customers seeking technical support. Over the years, different models of helpdesk
The Hybrid Revolution: An Overview of Today’s MSP Landscape Managed Service Providers (MSPs) have become integral in the IT industry. They offer businesses a cost-effective way to manage their IT infrastructure, providing a variety of services including data storage, network management, cybersecurity, and IT support. But how has the growth
Professional Services Automation (PSA) software plays an instrumental role in managing these crucial tasks and many of you out there are looking for ConnectWise Manage alternatives. ConnectWise Manage is popular among Managed Service Providers (MSPs) for its comprehensive set of features, but there’s a steep entry point for getting it
If your MSP isn’t using PagerDuty, or alternatively, OpsGenie… you are missing out on having smoother operations within your company. As an incident management system for notifications, PagerDuty is a game changer for managed service providers. It helps you stay on top of time sensitive tasks, after hours shifts, escalations
In today’s rapidly evolving digital landscape, SEO remains a cornerstone for MSOs aiming to enhance their online visibility. Understanding and implementing the latest SEO trends is crucial to stay ahead of the competition and attract potential clients. This article delves into the significance of SEO for MSPs and highlights the
Don’t let the title fool you. This article will not provide you with a quick-fix solution that will generate leads for your MSP overnight. Instead, you will better understand how niche marketing for MSPs works, and how you can make it profitable for your company and clients. This guide was
Marketing can be a significant pain point for a lot of MSPs. Some owners believe that marketing your MSP will not produce substantial results. Others consider it too complicated or expensive, but the truth is different. There are tremendous benefits to investing in marketing, including acquiring new leads, increasing the
The concept of remote staffing in IT support is not a new phenomenon. It has its roots in the early days of the IT industry when companies began to realize the potential of leveraging technology to provide support services from afar. This marked the beginning of a transformative journey that
The Hybrid Revolution: An Overview of Today’s MSP Landscape Managed Service Providers (MSPs) have become integral in the IT industry. They offer businesses a cost-effective way to manage their IT infrastructure, providing a variety of services including data storage, network management, cybersecurity, and IT support. But how has the growth
Introduction In the ever-evolving digital landscape, Managed Service Providers (MSPs) are constantly seeking ways to streamline their operations, reduce costs, and improve service delivery. One area that has seen significant transformation is recruitment. More and more MSPs are turning to IT Recruitment Agencies to help them find the right talent.
The topic of IT staff outsourcing is increasingly relevant in today’s fast-paced, digital world. Businesses of all sizes are exploring various strategies to maintain an edge in their respective markets, and one popular avenue is IT staff outsourcing services. This guide aims to give you an in-depth look into the
Iceland, the land of fire and ice, is carving a niche for itself in the digital nomad landscape. Known for its awe-inspiring natural wonders—from geysers and glaciers to thermal springs and the ethereal Northern Lights—Iceland stands as a mesmerizing canvas of natural beauty. It’s not just the striking landscapes that
If you’re coming to Serbia as a remote worker for the first time, we’ve picked some of the best online working spots in our favorite cities, which are Belgrade, Novi Sad, Niš! Keep reading to find out what makes these places special, when the best time to visit is if
In the era of digital transformation, the conventional 9-to-5 office job is becoming a thing of the past. The advent of the internet and digital technologies has given birth to a new breed of professionals: the digital nomads. Equipped with a laptop and a robust internet connection, these individuals enjoy
In today’s fast-paced digital world, remote work has become a game-changer for the IT industry. IT technicians are embracing the freedom to work from anywhere in the world as digital nomads. But as a side effect, harmful habits we adopt as remote workers can get in the way of maintaining
When it comes to remote work, Bulgaria might not be the first country that comes to most people’s minds, making it a hidden treasure for digital nomads seeking the perfect blend of affordability, captivating landscapes and a vibrant culture. However, with the latest digital nomad fest to take place in
When you’re the owner of an MSP, you might have an inbox that’s full of all sorts of random messages from your clients and staff every day. On one hand, your phone is ringing constantly, and on the other, your chat notifications are firing off. It can be absolute chaos!
Customer support is the basis of good business! You can have an amazing product or service and the best technicians that are swiftly getting tickets off the table and still, there will be no guarantee that your clients will be happy nor that you will attract and keep the top-tier
Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated outsourcing company run by expats, our emphasis
When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer
Are you thinking about joining Support Adventure as a client or a new employee but are unsure if we would be the right fit for each other? You’ll find something valuable in this article in whichever category you fall under. As a fully remote-operated outsourcing company run by expats, our
Support Adventure was founded on a strong company culture valuing global cooperation, consistent structure, and prioritizing a work and travel lifestyle. To better understand our values and growth, we must share with you the journey of our founder Eric Muth, from prodigal high school innovator to founder of a 40-client