Are you considering a life abroad and looking for the best job to help you afford that? The expat lifestyle can be both exciting and challenging. One of the most crucial aspects of moving to a new country is securing a job that not only pays the bills but also
Frequently asked questions:
We’re looking for people who have found interesting lives abroad, who have a certain amount of discipline, who could work from home with a certain level of focus, and who want to make their dream of living in that place while working remotely. We value authenticity, trustworthiness, and strong communication skills in English.
It’s great if you have experience with IT, troubleshooting technical problems, are computer savvy (i.e. reinstalling operating systems, taking computers apart, set up new routers etc.).
It’s your ability to learn fast and solve problems that we are most interested in. If you think you would excel in solving technical issues, we invite you to apply regardless of your specific experience.
If you’re not sure if you’re currently technical enough to work in remote technical support, but think you could thrive if given a chance in this industry, apply as Service Coordinator, a position in which many have succeeded transferring skills from other industries.
All of our current opportunities are in English. If you are a native English speaker, you might already have a certain level of communication that is in-line with the customer experience expectations. However, even if you are not a native English speaker, we do not discriminate as long as you excel in communicating in the English language.
When you apply for Support Adventure, you are entering yourself into our database of contractors. We are like a matchmaking service, since we are talking to companies about their various needs (what type of technician, skills, business hours, etc.), then we look at our database to see who might be the best fit. Once we find a fit, we set up an interview. It doesn’t always happen fast and we appreciate your patience in this process.
We’re always looking for new companies and contractors, and are hiring constantly. You are free to follow up with us, to know if you are currently being considered for a position and what the time frame might be for that.
Our clients provide an IT help desk service for other businesses, helping their users with various day to day computer issues and administration, management and deployment of their network, server and cloud infrastructure. For technical staff, the typical activities include resolving client technical issues and acting as front-line technical support or escalation technicians, while coordinators help organize and run the help desk, and act as the front line for communicating with clients and cataloguing their issues. Technicians with higher levels of experience work on infrastructure and large-scale migration projects as well as act as the ultimate escalation point for more junior technicians.
Most of the clients use Microsoft-based physical and virtual infrastructure and various apps, using enterprise-grade related services and hardware.
We don’t discriminate based on nationality for applicants. Sometimes our clients have preferences based on their security needs, in order to be cleared to have access to client systems. Regardless of your nationality, we invite you to apply with Support Adventure, and if you are a capable applicant we will do everything we can to present you as a trustworthy candidate to our clients.
You can work from anywhere except for a small number of countries which are not allowed. We ask that you make all necessary arrangements to be in a place that has stable internet, power, and a quiet place to make calls and no internet censorship which prevents the performance of the job.
With contractors, we work on a day-worked, day-paid basis. The payment structure may vary depending on the client and the nature of the project. Further details regarding payment will be discussed at the time of the offer. As a contractor, you will be paid the gross amount for all the days worked, and will be responsible for paying your own taxes to the jurisdiction you fall under.”
Having a fully remote job is a lot more flexible in terms of how you work than a regular job. Some of our contracts require you to be on the phone, which requires a quiet working space. There is no need to commute to and from work for hours a day, as you can work where you want to. You also get to enjoy the solitude of peace and quiet or the excitement of co-working spaces.
If you have kids, you can work from home, and be there for their lives.
Finally, you have the flexibility and freedom to travel – why not rent a villa in Greece for a week and work from there!
After applying for one of our available remote IT support positions, you’ll be invited to take a technical assessment designed to test your IT skills as they relate to the position you’re applying for.
Successful candidates will be invited to participate in our Training and Testing Program, which requires you to record several videos of yourself introducing yourself to our clients and answering a series of questions related to the position.
The Training and Testing program also includes additional assessments designed to test your skills and abilities in situations designed to mimic a real-world help desk environment.
After passing our program, successful candidates will have a profile created that will be presented to our clients who are looking to expand their staff at that time.
Passing the program does not guarantee immediate placement.