We have a soft spot for hiring staff from South Africa. So many of our remote techs, admin assistants and even entry level support agents are from this beautiful country. At this point, you might be wondering why. Well, when we first started Support Adventure, a premium remote staffing company Read more…
Outsourcing MSP (managed service provider) help desk support can be a great game-changing solution! But if you do it incorrectly, it can create more headaches than you would have expected. In this article, we will take a deep dive into the reasons not to outsource your MSP help desk, as Read more…
Are you having trouble finding and keeping the staff that you want for your MSP? If so, you are not alone. Many MSPs have the same issue. At Support Adventure, we’ve run a successful staffing company since 2016, which has allowed us to pinpoint the practices that have the most Read more…
Although RPO and MSP are two terms that often get confused between each other, MSPs can utilize RPOs to find staff members for their businesses. What is RPO? In short, RPO aims to improve the efficiency of the company by accomplishing its hiring activities. In fact, using such a provider Read more…
What are common mistakes MSPS make during the hiring process, and what can they do to avoid them? The top hiring mistakes to avoid as an MSP are: Focusing on credentials and certifications Hoping for the best Not screening for social skills Not having a well-defined role Not testing candidates Read more…