Eric @ Support Adventure

The Cost of Technician Ring Groups, a.k.a. How to Send Your Techs and Clients Quitting for Better MSPs

A client calls your MSP.  A tech picks up, they help immediately.  That’s how you give the best possible service, right? This is the assumption that many MSP owners make which ultimately turns their MSP into a dumpster fire, delivering panicked and distracted client service while driving their techs into burnout so deep they can’t remember the last time they felt any passion for their job.   Ring after ring.  A constant assault of confusion and… Continue Reading The Cost of Technician Ring Groups, a.k.a. How to Send Your Techs and Clients Quitting for Better MSPs
By Eric @ Support Adventure, ago

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere. Job postings:  A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot
By Eric @ Support Adventure, ago