Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere.Job postings: A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Where are our staff during Coronavirus quarantine?

Hello! As you probably know, most of the world is now in lockdown due to the COVID-19 pandemic. Since we are a fully remote-working team, our are not as impacted by this pandemic as other industries.We wanted to take this opportunity to show our team’s workspaces!David in Medellín, ColombiaNina in Belgrade, SerbiaSara in Novi Sad, SerbiaTal in Koh Phangan, ThailandStevan in Belgrade, Serbia… Continue Reading Where are our staff during Coronavirus quarantine?

Europe vs. Asia Expat Lifestyle 2020: Culture, Food, Friends, Cost of Living, and Remote Working!

Have you ever wondered what the differences of an expat lifestyle in Europe vs. Asia?Eric and Tal from Support Adventure have spent the last few years living between Europe and Asia so they have the experience to compare the European vs. Asian expat lifestyles. Eric has lived in Belgrade, Serbia for over 7 years, and Tal has spent more than 15 months living all around Asia!They aim to generalize Europe and Asia, but… Continue Reading Europe vs. Asia Expat Lifestyle 2020: Culture, Food, Friends, Cost of Living, and Remote Working!

Our Core Values: What we stand for

Support Adventure is a global remote company that hires diverse set of people from around the world that formed a unique set of values for the organization.Our StoryThe company started with a dream from our founder, Eric. After growing up in Toronto and briefly living in London, he discovered a city called Belgrade in Serbia (South Eastern Europe). He wanted to continue working for London-based IT companies while living in Belgrade.Remote working… Continue Reading Our Core Values: What we stand for

Support Adventure Stories: California to Colombia (Costs, Lifestyle, Walkability)

Here’s Tim sharing his story of moving into the San Francisco Bay Area, working for a cool exciting startup, having it turn into a financial cold corporate crappy environment, burning out and getting tired of the car-dependant lifestyle.He then moved to Medellín, Colombia and enjoys working in a calmer environment in a nice walkable city, an escape from the unaffordable Bay Area that’s facing an affordability crisis. Tim loves the weather in Medellin, and… Continue Reading Support Adventure Stories: California to Colombia (Costs, Lifestyle, Walkability)

How to find and train MSP technicians

People are the core of our business and we have spent years perfecting our process to find and hire the best technicians. We currently have a roster of talented technicians spread across the world in Southeast Europe, Southeast Asia, and Latin America. Here is our process to ensure that our clients always get a great hire with Support Adventure:1. Locate Great StaffWe locate and identify potential candidates across many online and physical environments.… Continue Reading How to find and train MSP technicians

Why we like working remotely

Text version below to those who prefer to read:Hey there, folks. My name is Eric from Support Adventure: The Expat Outsourcing Company. We are a community of people who live remotely around the world and work for the English speaking world online. I wanted to make this video about the benefits of working remotely and working from home in general. Most of the people in Support Adventure, at least after they’re fully trained for… Continue Reading Why we like working remotely

Donovan in Rural Pacific Ecuador

We have a very dynamic remote team who live around the world in exciting destinations. We like to showcase some of the lifestyles and locations of our staff. Donovan, our contract manager, is living in a picturesque co-working and co-living space in rural Ecuador, paying only around $400US for his private accommodation including breakfast! Check out our video, or read to find out more about the place, and his lifestyle!Eric Muth:Hey everybody, welcome… Continue Reading Donovan in Rural Pacific Ecuador

Why your MSP is Chaos!

Here at Support Adventure, we have worked with dozens of MSPs across the world, and with a birds eye view of the industry we often see similar issues and weak points. We wanted to address these trends that produce many of the problems that our clients face, and provide tips to improve. Here’s the most common problems we see:1. The people you hire are too smart!The people they hire might be above-average people. So,… Continue Reading Why your MSP is Chaos!