Search Results for: manager

Can an MSP Technician Be a Team Player?

Are technicians in your MSP team players? Collaboration is a common term that we hear in the business world. Indeed, your employees should work together to bring strong results that help scale your business. However, as an MSP, you might experience some difficulties in getting technical staff members to work as a team.  An MSP technician can be a great team player if the management of the company provides a collaborative environment for them. Despite… Continue Reading Can an MSP Technician Be a Team Player?
By Anna @ Support Adventure, ago

Dear MSPs… Stop Using Ring Groups (Incorrectly)!

Guess what made our top 6 list of MSP worst practices? That’s right, technician ring groups!  Relying on this support strategy can have a negative impact on your business. We’ve seen this all too often here at Support Adventure with MSP clients we have consulted or provided outsourced staff for.  We understand that you want your clients to have the best, most immediate service possible. But ring groups in MSPs really wear on your team.… Continue Reading Dear MSPs… Stop Using Ring Groups (Incorrectly)!
By Kristina @ Support Adventure, ago
MSP Helpdesk Outsourcing

How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask

Choosing an Outsourced Helpdesk Provider can be a daunting task. So you want to outsource your MSP help desk to an outsourced support helpdesk provider, but you have some doubts. Maybe you need help with after-hours support or more manpower for the daytime. Whatever your needs are, you need to consider several factors when choosing an MSP helpdesk outsourcing company. Support Adventure specializes in MSP helpdesk staff outsourcing and helpdesk outsourcing support. Our team has… Continue Reading How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask
By Anna @ Support Adventure, ago

Best Remote Customer Service Jobs in South Africa

Are you looking for a remote job in South Africa? Customer service jobs might come first to your mind, where specialists often work online or remotely as outsourced third-party agents. In fact, many foreign companies hire customer support in South Africa due to the beneficial rates and native English speakers. The Best Remote Customer Service Jobs in South Africa are: Customer service representative Call center agent Service dispatcher Client relations associate Technical support representative Virtual… Continue Reading Best Remote Customer Service Jobs in South Africa
By Anna @ Support Adventure, ago

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere. Job postings:  A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot
By Eric @ Support Adventure, ago
Hire Remote Staff Effectivelly

Why is it better to hire remote workers for an MSP?

In the wake of the global pandemic, businesses worldwide have had to adapt and evolve in unprecedented ways. One of the most significant shifts has been the move towards remote staffing. Many businesses, whether in the MSP industry or otherwise are looking for ways to hire remote staff in a cost effective way. In today’s digital age, the ability to work remotely is more important than ever. This is especially true for MSPs, as they… Continue Reading Why is it better to hire remote workers for an MSP?
By Kristina @ Support Adventure, ago

Data Security and Privacy Compliance with Global Remote Teams

Global teams allow companies to hire talent from anywhere, but they also introduce new challenges around data security and privacy compliance. When employees work across different countries, organizations must manage sensitive information while respecting multiple legal frameworks, security standards, and operational practices. Remote collaboration tools, cloud platforms, and shared databases make it easier for distributed teams to work efficiently. However, these same tools also expand the surface area for potential data exposure. Maintaining data security… Continue Reading Data Security and Privacy Compliance with Global Remote Teams
By Tal @ Support Adventure, ago

Power Distance: Why South African Techs Outperform Traditional Outsourcing Destinations

South African techs are quietly outpacing established outsourcing hubs, and the reason has little to do with hourly rates. It comes down to power distance, a concept from cultural psychology that measures how comfortable employees feel challenging authority and speaking up when something looks wrong. In high power distance cultures, junior staff rarely question a manager’s decision, even when they spot a flaw in the plan. This creates outsourcing relationships where problems get executed rather… Continue Reading Power Distance: Why South African Techs Outperform Traditional Outsourcing Destinations
By Tal @ Support Adventure, ago
The Future of ITIL

The Future of ITIL: Key Trends in IT Service Management

PeopleCert released ITIL Version 5 on February 12, 2026, following its 2021 acquisition of AXELOS, and about 60% of its content is new or changed from ITIL 4. That gives IT teams and MSPs a real, dated answer to what’s next for ITIL, instead of another set of predictions. Now the job is working out what still applies to your setup and what got replaced. This piece breaks down what shifted between ITIL 4 and… Continue Reading The Future of ITIL: Key Trends in IT Service Management
By Tal @ Support Adventure, ago

Donovan in Rural Pacific Ecuador

We have a very dynamic remote team who live around the world in exciting destinations. We like to showcase some of the lifestyles and locations of our staff. Donovan, our contract manager, is living in a picturesque co-working and co-living space in rural Ecuador, paying only around $400US for his private accommodation including breakfast! Check out our video, or read to find out more about the place, and his lifestyle! Eric Muth: Hey everybody, welcome… Continue Reading Donovan in Rural Pacific Ecuador
By Tal @ Support Adventure, ago

Zoom Team Building Hacks for Working Remotely!

If your company’s staff recently embraced remote working, then you might want to arm yourself with some Zoom team building ideas to maintain your staff camaraderie while working from home. Here at our remote MSP staffing company, Support Adventure, we are veterans at this point of using virtual team building activities and exercises, as we have amassed a staff of 40 employees on 4 different continents.  We are happy to share our top tips and… Continue Reading Zoom Team Building Hacks for Working Remotely!
By Nwando @ Support Adventure, ago

How to Track Productivity of Remote Employees

How do you know how much work your remote MSP team is doing?  One word. Accountability.  You can use all the software in the world to track that your remote staff has logged in and are sitting at their computers. But on what basis are you even judging “working?” What metrics and procedures prove to you that your staff is actually doing what is required of them?  This is where procedural documentation swoops in to… Continue Reading How to Track Productivity of Remote Employees
By Nwando @ Support Adventure, ago

Why Looking at Resumes is the Wrong Hiring Approach for MSPs

Simply looking at resumes is a really bad way of deducing who’s the right candidate for that new  opening in your MSP. And disqualifying applicants because they don’t look good enough on paper will make you miss out on a great new hire. Why? Judging who to interview and hire based on resumes does not represent the level of creativity, intelligence and quality of results needed for the unpredictable MSP environment. The resume alone also… Continue Reading Why Looking at Resumes is the Wrong Hiring Approach for MSPs
By Kristina @ Support Adventure, ago

The Best Remote Jobs To Work From Home in South Africa

Which remote jobs will give you the chance to work from home in South Africa? The ability to work remotely isn’t a novelty in today’s world, and there are some careers that offer great flexibility to work from anywhere you want. The best remote jobs to work from home in South Africa are:  Help desk technician IT service desk dispatcher Customer service representative Data entry clerk Editing and proofreading Social media manager Virtual assistant Copywriter… Continue Reading The Best Remote Jobs To Work From Home in South Africa
By Anna @ Support Adventure, ago

10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk

Outsourcing MSP (managed service provider) help desk support can be a great game-changing solution! But if you do it incorrectly, it can create more headaches than you would have expected. In this article, we will take a deep dive into the reasons not to outsource your MSP help desk, as well as give you some ideas on how to do it in a better way. The main reasons outsourced help desk support can go wrong… Continue Reading 10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk
By Anna @ Support Adventure, ago

MSP Branding Done Right: 7 Important Things to Know

A lot of managed service providers (MSPs) don’t really understand how much can go wrong when it comes to branding. Having good products and services is not enough for a trusted brand, and MSP owners and managers can miss out on acquiring the top clients that excellent branding brings.  A great brand is what actually puts your MSP ahead of the competition and makes you stand out! Easy and straightforward solutions for MSP branding done… Continue Reading MSP Branding Done Right: 7 Important Things to Know
By Kristina @ Support Adventure, ago

How To Get a Job Abroad Without a Degree in 2024  

These days, many people have an interest in working and traveling overseas, especially if they grew up in North America and never have had a chance to see the world. Moving abroad for work is a big step, and there are a lot of logistics to navigate. Nevertheless, it’s absolutely possible to get a job abroad with no degree, even without a formal education. You may not have a degree, but your skills and professional… Continue Reading How To Get a Job Abroad Without a Degree in 2024  
By Anna @ Support Adventure, ago

Can I Work Remotely in the Philippines? 

The Philippines is a paradise on earth. It’s a country full of stunning islands, lots of sun, sea, sand, tasty food and smiley locals. Moving to a place like this is a dream for many, but you can make it a reality with a remote job and a laptop. How? You can work remotely in the Philippines, provided you can find an employer who can hire someone for work that is 100% done remotely. However,… Continue Reading Can I Work Remotely in the Philippines? 
By Anna @ Support Adventure, ago

How To Get an IT Job Abroad During Yet Another Covid Variant!

Are you looking for an IT job, whether abroad or remote, but you’re not sure if it’s still possible during the latest COVID variant outbreak? It seems like these new variants just won’t go away, and they keep disrupting everyone’s plans. But you can still find an IT job and move abroad despite the changing economy and countries having ever changing travel restrictions.  Finding a job abroad during the latest COVID variant outbreak is absolutely… Continue Reading How To Get an IT Job Abroad During Yet Another Covid Variant!
By Anna @ Support Adventure, ago

The Evolution of the IT Support Helpdesk in MSPs

Managed Service Providers (MSPs) play a crucial role in providing IT support to businesses of all sizes. One of the key components of an MSP’s service offering is the helpdesk, which serves as the primary point of contact for customers seeking technical support. Over the years, different models of helpdesk structures have emerged, each with its unique advantages and considerations. This article explores the two main models: the Tiered Support Model and the Group Support… Continue Reading The Evolution of the IT Support Helpdesk in MSPs
By Kristina @ Support Adventure, ago