If it’s your first foray into hiring a remote dispatcher for your MSP (a.k.a service desk coordinator), we are sure you have a few questions about how that works. You might be wondering things like:What exactly are the tasks of an MSP dispatcher? Can they handle low-level support tickets, or should they just stick to coordinating the flow of the help desk? Can a remote dispatcher living abroad work an MSP’s regular business hours… Continue Reading What to Know about Hiring A Remote MSP Dispatcher: Your Questions Answered!
Running an MSP without the best documentation templates is severely going to hurt your business as you add on more employees and scale. We have consulted dozens of MSPs about how to improve their systems and structure their helpdesk, and we know that the best documentation for MSPs will include the following.Ticketing system note proceduresThorough escalation proceduresSpecific details for notes and workflow rulesSystematization of tasksClear expectations, and specifically how to… Continue Reading What is the best documentation template for MSPs?
So you’ve never worked for an MSP. You’re a bit nervous about what to expect. Well, we can help explain to you some pros and cons of an MSP technician’s experience. We here at Support Adventure have recruited staff for over 40 MSPs on 5 continents, so we might know a thing or two! The biggest pro and the biggest con are this: MSPs often have a stable budget to hire staff who grow with… Continue Reading What are the Pros and Cons of Working for an MSP?
On the fence about using MSP outsourced help desk support? Maybe you’re concerned about outsourced engineers adapting to the systems you have in place, working well inside your company’s environment, cyber security and other issues. As an MSP staffing agency, Support Adventure has provided staff for over 40 MSPs and provided them the best engineers that fit right into their company’s structure. It didn’t cost them an arm and leg either. You should absolutely outsource… Continue Reading Why Outsourced MSP Help Desk Support is Not as Scary as You Think
Want to stop feeling like you’re babysitting your technicians’ use of their time? Achieving a good balance in your MSP for technicians’ tracking time on their time sheets is essential to making staff feel organized. And just as important, it helps you feel like less of a micromanager. Too much time tracking will lead to stress for the technicians if they have to track every minute of every single day. They will feel suffocated. And… Continue Reading The Ultimate MSP Guide to Tracking Technicians’ Time Spent Working!
Want to spice up your Zoom virtual team building calls and make them fun for your remote team that is missing the office environment? Is your team longing for the old days of fun office activities, employee game nights and the good ol’ watercooler conversation about who is binging what on Netflix?Well, it’s 2021, and truly ANYTHING can be done on the internet. So here are 7 ways to use Zoom conference calls to… Continue Reading 7 Zoom Virtual Team Building Ideas to Make Lockdown Fun!
If it’s your first time applying to work as an IT engineer for an MSP (managed service provider), you’re probably wondering what to expect if you get hired. Our founder Eric Muth here at Support Adventure, has a wealth of knowledge about MSP environments. He worked as a freelance remote IT technician for MSPs before starting his staffing company for MSPs.He has seen it all in the MSP space, from both the perspective of… Continue Reading What to Expect Working for an MSP (Managed Service Provider)
Support Adventure – the expat-run MSP Staffing Company was founded on a strong company culture valuing global cooperation, consistent structure, and prioritizing a work and travel lifestyle.To better understand our values and growth, we must share with you the journey of our founder Eric Muth, from prodigal high school innovator to founder of a 40-client MSP staffing service. Beginnings of a passion Eric grew up as part of the upper middle class in Toronto,… Continue Reading History of Support Adventure and its founder Eric Muth
If your MSP isn’t using PagerDuty, or alternatively, OpsGenie… you are missing out on having smoother operations within your company.As an incident management system for notifications, PagerDuty is a game changer for managed service providers. It helps you stay on top of time sensitive tasks, after hours shifts, escalations and satisfying premium clients. In scaling our MSP staffing business to serving over 30 MSPs, we can directly give some credit to PagerDuty for the… Continue Reading Why PagerDuty Will Revolutionize Your MSP’s Help Desk… Especially for After Hours Service!
Serbia… Europe’s hottest new digital nomad scene? Of all the curveballs 2020 has thrown, this is one I welcome. Even The New York Post featured the country as an oasis for Americans who wanted to travel during the pandemic while working remotely. I moved from the US to Serbia three years ago after falling in love with the capital city Belgrade, with it’s charming locals, storied past, a hearty Slavic-meets-Mediterrenean diet and a “city that… Continue Reading 5 Reasons Why I Moved to Serbia as a Digital Nomad
Running an MSP without a ticket system note-taking strategy is a bad idea, and leads to problems for your customer, as well as your technicians. Here at Support Adventure, we provide remote staff for MSPs and heavily rely on ticket notes. Most of our technicians work remotely, and the MSP they work for is rarely located in the same country where the engineer works. If you want to level up the automation of your help… Continue Reading The Ultimate Guide to Improving Ticketing System Note Writing for MSPs!
MSPs often make one major mistake when hiring a level 1 frontline engineer. That is they prioritize a prospective employee’s technical knowledge or experience over their customer service abilities. Frontline engineers are the face of your company as they are the first point of contact for your clients.They’re the difference between receiving positive or negative reviews on Google.So you cannot underestimate this. As an MSP staffing company, we have seen a lot of… Continue Reading Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!
In the MSP recruitment phase? These 4 strategies for finding the most talented engineers work like no other!As a premium MSP staffing services and recruiting company, Support Adventure receives 50-70 new candidates daily and has provided over 40 MSPs with the best of the bunch.And today, we are sharing our favorite methods with you! 4 MSP recruitment strategies we swear byThe MSP recruitment process can feel competitive and exhausting, as the best… Continue Reading MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!
If you are having a hard time filling that open position in your MSP, maybe it’s not them. It’s you. You could be sabotaging the growth of your team with an interrogation style of interviewing your candidates.Here at Support Adventure, we match MSPs with the best talent worldwide. The feedback we always receive from candidates who interview with multiple companies is that they preferred the company that seemed less authoritative and uptight.Here are… Continue Reading Why Interrogation Style Job Interviews are Bad Business for MSPs
So, you’re ready to find a job in IT support and maintain a successful tech career.As much as the industry requires technical knowledge, it is not just about being the smartest guy in the room. Providing support is about being valuable to your company’s clients, as well as to your team and yourself. Here are our top tips for doing just that. Be purposeful and intentional when finding companies offering IT support jobsPart… Continue Reading Tips for Landing a Job in IT Support… and Keeping it!
Having a technician ring group for your MSP is one of the WORST things you can do for your business!We understand why you THINK it’s the best customer service solution, as it has the benefits of:Clients getting instant service.Clients immediately reach an actual human being, which is rare these days! Clients feeling instant stress relief and reassurance speaking to someone.But here’s the catch…It only descends your MSP into Chaos by… Continue Reading Why Ring Groups for MSPs are Sabotaging your Business
2020 and all it’s pandemic non-glory is almost over. Hooray! So it’s time to get a head start on becoming a digital nomad as more travel destinations open up heading into 2021.If the question of how to become a digital nomad is still nagging you, we have listed below all the things you can do to become a nomad. Become a digital nomad by taking your skillset onlineThe secret to becoming a digital… Continue Reading Your Guide for How to Become a Digital Nomad in 2022
Now that the whole world has gotten a taste of remote working, some employees may never want to return to the office.While some companies like Apple have seen benefits of remote working that they will maintain post-pandemic, other companies like JP Morgan Chase & Co. have felt that working from home has led to economic and social damage. If the largest companies in the world are disagreeing over this, imagine the varying perspectives within… Continue Reading What Type of Workers Will Never Return to the Office?
Good news nomads and aspiring nomads of the world! There are a number of countries with a “digital nomad visa” to live long term in a country you love. This way you don’t have to bother with border runs or abandoning a city you’re crazy about after 60 to 90 days on a tourist visa. These visas are digital nomad-friendly as they range in various resident opportunities for freelancers, entrepreneurs and remote workersWe have… Continue Reading These 10 Countries Offer Long Term Visas for Digital Nomads!
Longing for a remote IT job in Europe where your workstation is in the middle of the snow-capped Alps, a buzzing timeless city or a medieval town overlooking the Adriatic sea? Whatever you’re fantasizing about, it is doable as we have the top strategies for how you can find a remote tech company to work for and base yourself in Europe. Here’s everything you should be doing to make this happen.Apply for remote IT… Continue Reading How To Get a Tech Job in Europe 2022 – Full Guide