If your MSP isn’t using PagerDuty, or alternatively, OpsGenie… you are missing out on having smoother operations within your company. As an incident management system for notifications, PagerDuty is a game changer for managed service providers. It helps you stay on top of time sensitive tasks, after hours shifts, escalations Read more…
Serbia… Europe’s hottest new digital nomad scene? Of all the curveballs 2020 has thrown, this is one I welcome. Even The New York Post featured the country as an oasis for Americans who wanted to travel during the pandemic while working remotely. I moved from the US to Serbia three Read more…
Running an MSP without a ticket system note-taking strategy is a bad idea, and leads to problems for your customer, as well as your technicians. Here at Support Adventure, we provide remote staff for MSPs and heavily rely on ticket notes. Most of our technicians work remotely, and the MSP Read more…
MSPs often make one major mistake when hiring a level 1 frontline engineer. That is they prioritize a prospective employee’s technical knowledge or experience over their customer service abilities. Frontline engineers are the face of your company as they are the first point of contact for your clients. They’re the Read more…
In the MSP recruitment phase? These 4 strategies for finding the most talented engineers work like no other! As an MSP staffing and recruiting company, Support Adventure receives 50-70 new candidates daily and has provided over 40 MSPs with the best of the bunch. And today, we are sharing our Read more…