Search Results for: manager

Outsource MSP Talent

Outsource MSP Talent in 2026: A Region-by-Region Guide to the Best Countries

Every MSP hiring manager has felt it at some point. You post a role, interview a handful of candidates, and watch your top pick take an offer somewhere else — for a salary you simply cannot match. The talent shortage in managed services is real, and it has pushed more MSPs toward a decision that once felt optional: going global. Knowing how to effectively outsource MSP talent can be the difference between scaling on your… Continue Reading Outsource MSP Talent in 2026: A Region-by-Region Guide to the Best Countries
By Tal @ Support Adventure, ago
msp technician discussing kpis

How KPIs Can Destroy or Build Your MSP Team

MSP team KPIs shape more than dashboards and monthly reports. They shape how technicians feel about their jobs, how quickly they solve client problems, and whether your best people stay or walk. Get the metrics right, and your KPIs become a quiet engine behind better service and stronger morale. Get them wrong, and the same numbers turn into a source of burnout, gaming, and quiet resentment. The danger rarely shows up on day one. A… Continue Reading How KPIs Can Destroy or Build Your MSP Team
By Tal @ Support Adventure, ago
how to communicate with your IT team

“Hey, Do You Have a Minute?” Is the Worst Message You Can Send to a Tech

Understanding how to communicate with your IT team can make or break your working relationship with the people who keep your systems running. Most non-technical employees don’t realize that a casual “hey, do you have a minute?” lands very differently in a tech’s inbox than it does anywhere else. That innocent-sounding question interrupts deep, focused work, and rebuilding that focus once it’s broken takes real effort. A developer debugging a tricky issue or an engineer… Continue Reading “Hey, Do You Have a Minute?” Is the Worst Message You Can Send to a Tech
By Tal @ Support Adventure, ago
Video screening candidates

The 2-Minute Intro Video: Screening MSP Candidates Before You Ever Talk to Them

Screening candidates by video has become one of the sharpest filters MSPs can add to their hiring process. Before a single interview slot gets booked, a two-minute intro video tells you more about a candidate’s communication style, technical fluency, and client-facing presence than a resume ever could. For an industry where remote support techs represent your brand on every call, that early read matters. The idea is simple. Ask candidates to record a short video… Continue Reading The 2-Minute Intro Video: Screening MSP Candidates Before You Ever Talk to Them
By Tal @ Support Adventure, ago