Search Results for: manager

Best Remote Customer Service Jobs in South Africa

Are you looking for a remote job in South Africa? Customer service jobs might come first to your mind, where specialists often work online or remotely as outsourced third-party agents. In fact, many foreign companies hire customer support in South Africa due to the beneficial rates and native English speakers. The Best Remote Customer Service Jobs in South Africa are: Customer service representative Call center agent Service dispatcher Client relations associate Technical support representative Virtual… Continue Reading Best Remote Customer Service Jobs in South Africa
By Anna @ Support Adventure, ago

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere. Job postings:  A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot
By Eric @ Support Adventure, ago
Hire Remote Staff Effectivelly

Why is it better to hire remote workers for an MSP?

In the wake of the global pandemic, businesses worldwide have had to adapt and evolve in unprecedented ways. One of the most significant shifts has been the move towards remote staffing. Many businesses, whether in the MSP industry or otherwise are looking for ways to hire remote staff in a cost effective way. In today’s digital age, the ability to work remotely is more important than ever. This is especially true for MSPs, as they… Continue Reading Why is it better to hire remote workers for an MSP?
By Kristina @ Support Adventure, ago

Donovan in Rural Pacific Ecuador

We have a very dynamic remote team who live around the world in exciting destinations. We like to showcase some of the lifestyles and locations of our staff. Donovan, our contract manager, is living in a picturesque co-working and co-living space in rural Ecuador, paying only around $400US for his private accommodation including breakfast! Check out our video, or read to find out more about the place, and his lifestyle! Eric Muth: Hey everybody, welcome… Continue Reading Donovan in Rural Pacific Ecuador
By Tal @ Support Adventure, ago

Zoom Team Building Hacks for Working Remotely!

If your company’s staff recently embraced remote working, then you might want to arm yourself with some Zoom team building ideas to maintain your staff camaraderie while working from home. Here at our remote MSP staffing company, Support Adventure, we are veterans at this point of using virtual team building activities and exercises, as we have amassed a staff of 40 employees on 4 different continents.  We are happy to share our top tips and… Continue Reading Zoom Team Building Hacks for Working Remotely!
By Nwando @ Support Adventure, ago

How to Track Productivity of Remote Employees

How do you know how much work your remote MSP team is doing?  One word. Accountability.  You can use all the software in the world to track that your remote staff has logged in and are sitting at their computers. But on what basis are you even judging “working?” What metrics and procedures prove to you that your staff is actually doing what is required of them?  This is where procedural documentation swoops in to… Continue Reading How to Track Productivity of Remote Employees
By Nwando @ Support Adventure, ago

Why Looking at Resumes is the Wrong Hiring Approach for MSPs

Simply looking at resumes is a really bad way of deducing who’s the right candidate for that new  opening in your MSP. And disqualifying applicants because they don’t look good enough on paper will make you miss out on a great new hire. Why? Judging who to interview and hire based on resumes does not represent the level of creativity, intelligence and quality of results needed for the unpredictable MSP environment. The resume alone also… Continue Reading Why Looking at Resumes is the Wrong Hiring Approach for MSPs
By Kristina @ Support Adventure, ago

The Best Remote Jobs To Work From Home in South Africa

Which remote jobs will give you the chance to work from home in South Africa? The ability to work remotely isn’t a novelty in today’s world, and there are some careers that offer great flexibility to work from anywhere you want. The best remote jobs to work from home in South Africa are:  Help desk technician IT service desk dispatcher Customer service representative Data entry clerk Editing and proofreading Social media manager Virtual assistant Copywriter… Continue Reading The Best Remote Jobs To Work From Home in South Africa
By Anna @ Support Adventure, ago

10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk

Outsourcing MSP (managed service provider) help desk support can be a great game-changing solution! But if you do it incorrectly, it can create more headaches than you would have expected. In this article, we will take a deep dive into the reasons not to outsource your MSP help desk, as well as give you some ideas on how to do it in a better way. The main reasons outsourced help desk support can go wrong… Continue Reading 10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk
By Anna @ Support Adventure, ago

MSP Branding Done Right: 7 Important Things to Know

A lot of managed service providers (MSPs) don’t really understand how much can go wrong when it comes to branding. Having good products and services is not enough for a trusted brand, and MSP owners and managers can miss out on acquiring the top clients that excellent branding brings.  A great brand is what actually puts your MSP ahead of the competition and makes you stand out! Easy and straightforward solutions for MSP branding done… Continue Reading MSP Branding Done Right: 7 Important Things to Know
By Kristina @ Support Adventure, ago

How To Get a Job Abroad Without a Degree in 2024  

These days, many people have an interest in working and traveling overseas, especially if they grew up in North America and never have had a chance to see the world. Moving abroad for work is a big step, and there are a lot of logistics to navigate. Nevertheless, it’s absolutely possible to get a job abroad with no degree, even without a formal education. You may not have a degree, but your skills and professional… Continue Reading How To Get a Job Abroad Without a Degree in 2024  
By Anna @ Support Adventure, ago

Can I Work Remotely in the Philippines? 

The Philippines is a paradise on earth. It’s a country full of stunning islands, lots of sun, sea, sand, tasty food and smiley locals. Moving to a place like this is a dream for many, but you can make it a reality with a remote job and a laptop. How? You can work remotely in the Philippines, provided you can find an employer who can hire someone for work that is 100% done remotely. However,… Continue Reading Can I Work Remotely in the Philippines? 
By Anna @ Support Adventure, ago

How To Get an IT Job Abroad During Yet Another Covid Variant!

Are you looking for an IT job, whether abroad or remote, but you’re not sure if it’s still possible during the latest COVID variant outbreak? It seems like these new variants just won’t go away, and they keep disrupting everyone’s plans. But you can still find an IT job and move abroad despite the changing economy and countries having ever changing travel restrictions.  Finding a job abroad during the latest COVID variant outbreak is absolutely… Continue Reading How To Get an IT Job Abroad During Yet Another Covid Variant!
By Anna @ Support Adventure, ago

The Evolution of the IT Support Helpdesk in MSPs

Managed Service Providers (MSPs) play a crucial role in providing IT support to businesses of all sizes. One of the key components of an MSP’s service offering is the helpdesk, which serves as the primary point of contact for customers seeking technical support. Over the years, different models of helpdesk structures have emerged, each with its unique advantages and considerations. This article explores the two main models: the Tiered Support Model and the Group Support… Continue Reading The Evolution of the IT Support Helpdesk in MSPs
By Kristina @ Support Adventure, ago
SEO for MSPs graphic

SEO for Managed Service Providers (MSPs)

In today’s rapidly evolving digital landscape, SEO remains a cornerstone for MSOs aiming to enhance their online visibility. Understanding and implementing the latest SEO trends is crucial to stay ahead of the competition and attract potential clients. This article delves into the significance of SEO for MSPs and highlights the best practices and trends for 2023. SEO is a complex issue though, so don’t expect an easy read (or a short one for that matter).… Continue Reading SEO for Managed Service Providers (MSPs)
By Kristina @ Support Adventure, ago
Employees at an MSP staffing agency at work

Why Use an MSP Staffing Agency to Staff Your Helpdesk Remotely

Hiring remote staff can be a great way to meet the staffing needs of your Managed Service Provider (MSP) while keeping labor costs down. By utilizing an MSP staffing agency, you can access talent from around the world without having to invest in expensive local hires. Moreover, hiring remotely allows you to provide support on a 24/7 basis because employees in different time zones can cover shifts throughout the day and night. When considering hiring… Continue Reading Why Use an MSP Staffing Agency to Staff Your Helpdesk Remotely
By Kristina @ Support Adventure, ago
A drawing of people working on their laptops in a co-working space.

IT Staff Training Best Practices

Without the right IT staff training, your MSP risks inefficiencies, miscommunication, and service delivery issues. These are real risks that can have serious consequences. With the decrease in the quality of service, loss of accountability, and delays, you can see your clients become dissatisfied which can result in losing them. Therefore, it is important to prevent these issues by following the tried and true IT staff training best practices, from experts in the field. As… Continue Reading IT Staff Training Best Practices
By Kristina @ Support Adventure, ago
a person sitting at a laptop, looking for a SIM card in Turkey and holding his head in frustration

How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)

What happens when you’re a foreigner in Turkey and you want to buy a local SIM card? It’s not what you’re probably expecting!My experience led me down the path of visiting Turkcell SIM card hell. Now I’ve come back to tell you a story about how that went. Here’s what not to do! What Not to Do When Buying a SIM Card in Turkey There are many logistical challenges to becoming a digital nomad in… Continue Reading How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)
By Kristina @ Support Adventure, ago
reddit remote working hacks

Reddit Remote Working Advice & Hacks 

From ergonomic setups to maintaining work-life balance, the comments in the Reddit post provide dealing with remote work some real-life insights and practical advice. This comprehensive guide compiles their shared wisdom, covering everything from workspace essentials to creative solutions for common remote work challenges. Whether you’re a seasoned remote worker or new to the WFH scene, these tips, sourced from a vibrant Reddit discussion, offer valuable perspectives to enhance your remote working experience. The shift… Continue Reading Reddit Remote Working Advice & Hacks 
By Kristina @ Support Adventure, ago
msp outsourced staff

What’s Stopping MSPs from Hiring Outsourced Staff? Addressing Concerns

Managed Service Providers (MSPs) constantly seek efficient ways to deliver top-notch IT services. Amidst this pursuit, MSP outsourced staff has emerged as a pivotal strategy, offering a plethora of benefits but also presenting unique challenges. The integration of outsourcing and offshoring strategies enables MSPs to focus on core business functions, improve service quality, and achieve significant cost savings. Many MSPs are adopting this strategy with a few still having concerns on topics such as security,… Continue Reading What’s Stopping MSPs from Hiring Outsourced Staff? Addressing Concerns
By Kristina @ Support Adventure, ago