Search Results for: interview/about:blank

Hiring Abroad for Your MSP? Avoid These Mistakes and Find the Perfect Fit!

source Like many tech-driven services, managed Service Providers (MSPs) can operate entirely remotely. In fact, some argue that remote work isn’t just viable—it’s often the smarter choice. So, with all this flexibility, is there really any reason to hesitate when hiring abroad? After all, going global gives you access to a much wider talent pool, makes it easier to find specialized skills, and even boosts workplace diversity. But while the benefits are clear, the challenges… Continue Reading Hiring Abroad for Your MSP? Avoid These Mistakes and Find the Perfect Fit!
By Kristina @ Support Adventure, ago

Donovan in Rural Pacific Ecuador

We have a very dynamic remote team who live around the world in exciting destinations. We like to showcase some of the lifestyles and locations of our staff. Donovan, our contract manager, is living in a picturesque co-working and co-living space in rural Ecuador, paying only around $400US for his private accommodation including breakfast! Check out our video, or read to find out more about the place, and his lifestyle! Eric Muth: Hey everybody, welcome… Continue Reading Donovan in Rural Pacific Ecuador
By Tal @ Support Adventure, ago

5 Easy Ways to Find Remote Jobs in Europe!

Do you dream of a remote working position that allows you to work from a vibrant European metropolis or the coast of the Mediterranean?  We have made finding a remote job in Europe easy for you by narrowing down the five best things you should be doing. To see our more recent in-depth guide, check out Remote Jobs: Europe. Here at Support Adventure, we are always staying on top of remote job seeking trends as… Continue Reading 5 Easy Ways to Find Remote Jobs in Europe!
By Nwando @ Support Adventure, ago

5 Keys to a Productive Remote Environment – Start Working Online!

Your business must not suffer from the consequences of the pandemic and must transcend the limitations posed by it. More offices are closing down and businesses are starting to operate online.  Most businesses were caught off-guard and had limited time to adjust to the new situation. Moving to a remote environment is a delicate process and without considering the complete picture, it might not function successfully. The good news is that there are practical ways… Continue Reading 5 Keys to a Productive Remote Environment – Start Working Online!
By Kristina @ Support Adventure, ago

Which strategies can you implement NOW to be a premium MSP?

How to raise revenue, service levels, and client satisfaction by being a premium service! Many IT businesses are striving to become premium managed service providers (MSP), but not all of them succeed. Charging a higher price is an obvious way to level up your game, but it’s not that simple. There’s more to it than that. So what else can you do?  As an MSP staffing services and consulting specialist, we at Support Adventure have… Continue Reading Which strategies can you implement NOW to be a premium MSP?
By Anna @ Support Adventure, ago

How to Build and Manage a Successful Help Desk for your MSP

Feeling clueless about how to offer premier MSP help desk services to clients?  As veterans of the MSP industry, we at Support Adventure are excited to give you insights on how to build and manage a successful help desk. We have worked with dozens of MSPs over the years and know all the dos and don’ts of the help desk framework. We know all the problems and issues you can expect and how to avoid… Continue Reading How to Build and Manage a Successful Help Desk for your MSP
By Anna @ Support Adventure, ago
MSP Helpdesk Outsourcing

How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask

Choosing an Outsourced Helpdesk Provider can be a daunting task. So you want to outsource your MSP help desk to an outsourced support helpdesk provider, but you have some doubts. Maybe you need help with after-hours support or more manpower for the daytime. Whatever your needs are, you need to consider several factors when choosing an MSP helpdesk outsourcing company. Support Adventure specializes in MSP helpdesk staff outsourcing and helpdesk outsourcing support. Our team has… Continue Reading How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask
By Anna @ Support Adventure, ago

Benefits of BPO in Recruitment for your business

Outsourcing, as well as business process outsourcing (BPO), have become popular alternatives to hiring full-time employees in-house or hunting for freelancers on Upwork. Nowadays, you can find an outsourcing solution in any corner of the world and reap the benefits of geo arbitrage! We at the Support Adventure, the remote MSP Staffing Company can help you do that! Top reasons a business should consider using a BPO provider for HR: Time savings Cost savings Increased… Continue Reading Benefits of BPO in Recruitment for your business
By Anna @ Support Adventure, ago

The Best Remote Jobs To Work From Home in South Africa

Which remote jobs will give you the chance to work from home in South Africa? The ability to work remotely isn’t a novelty in today’s world, and there are some careers that offer great flexibility to work from anywhere you want. The best remote jobs to work from home in South Africa are:  Help desk technician IT service desk dispatcher Customer service representative Data entry clerk Editing and proofreading Social media manager Virtual assistant Copywriter… Continue Reading The Best Remote Jobs To Work From Home in South Africa
By Anna @ Support Adventure, ago

The Top 6 Hiring Mistakes MSPs Should Avoid

What are common mistakes MSPS make during the hiring process, and what can they do to avoid them?  The top hiring mistakes to avoid as an MSP are: Focusing on credentials and certifications Hoping for the best Not screening for social skills Not having a well-defined role Not testing candidates for real-world scenarios Having scarcity mentality  As with any other company, MSPs also make mistakes when selecting new staff members. In this article, you will… Continue Reading The Top 6 Hiring Mistakes MSPs Should Avoid
By Anna @ Support Adventure, ago

Does Mexico Have a Digital Nomad Visa?

Does Mexico offer digital nomad visas? Many countries have implemented this type of visa–programs to attract foreign visitors while allowing them to stay for an extended period of time. Mexico is a true paradise for digital nomads, remote workers and anyone willing to escape their country. But does the country have a long term visa option that allows you to stay and enjoy everything it has to offer?  Mexico doesn’t have an official digital nomad… Continue Reading Does Mexico Have a Digital Nomad Visa?
By Anna @ Support Adventure, ago

How To Get a Job Abroad During Covid and Monkeypox

If you feel like you’ve been missing out on life as a result of serial lockdowns, and you need a change of pace, we’re with you! The past three years have affected us immensely due to harsh Covid restrictions, which prevented travel and peace of mind. But with so many people losing their jobs as a result of the pandemic, switching things up in your life can feel financially and logistically hard.  But there’s a… Continue Reading How To Get a Job Abroad During Covid and Monkeypox
By Kristina @ Support Adventure, ago

Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully

What is the most common reason MSP owners want to sell their MSP? After, let’s say, 20 years of running a company, what would make an MSP owner decide to sell the company? Could it be burnout? Could it be the desire to move to something else? When does it make sense to sell and what needs would selling the MSP fulfil? We had a chance to talk to acquisition and merging expert and get… Continue Reading Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully
By Kristina @ Support Adventure, ago

Building a Career as a Tier 3 IT Support Tech

This article offers valuable advice for individuals seeking to establish a thriving career in the IT industry as a Level 3 IT support technician. The piece outlines key strategies for developing specialized skills, obtaining professional certifications, and building a network of IT professionals to advance one’s career. While these guidelines are specifically tailored to Level 3 IT support technicians, they can be beneficial for all IT technicians, regardless of their career stage. As a remote… Continue Reading Building a Career as a Tier 3 IT Support Tech
By Kristina @ Support Adventure, ago
IT Support Staffing Agency

The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry

MSP Recruitment and staffing are two different models of sourcing talent for an organization. While recruitment focuses on filling a specific set of roles, staffing is more comprehensive in its approach to the entire life cycle of employing personnel. Staffing offers many advantages over traditional recruitment, especially in an MSP environment, such as cost savings, increased efficiency, better quality hires, and improved employee retention rates. Support Adventure is a company that focuses on MSP staffing… Continue Reading The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry
By Kristina @ Support Adventure, ago

Remote IT Support Jobs in Namibia

Namibia, a country known for its stunning landscapes and diverse wildlife, is increasingly becoming a favored destination for digital nomads and remote workers. The combination of reliable internet connectivity, a thriving expat community, and a pleasant climate makes it an attractive option for those looking to work remotely in Namibia. Having a remote IT support job is perfect to make the best out of the remote working lifestyle whether you’re from Namibia or looking to… Continue Reading Remote IT Support Jobs in Namibia
By Kristina @ Support Adventure, ago

Find and Hire the Best IT Support Technicians for Your MSP

The success of your company as a managed service provider depends on your ability to deliver top-notch IT support that makes your customers feel consistently taken care of. In order to make good on this promise to your clients, you must employ the best MSP technicians. Ones who are knowledgeable, dependable and personable. To help you achieve that, we’ll examine the essentials for hiring stand-out IT technicians for your MSP help desk, and how to… Continue Reading Find and Hire the Best IT Support Technicians for Your MSP
By Kristina @ Support Adventure, ago
direct staffing alternative for MSPs, drawing of people in a bright office working on computers

Direct Staffing Alternative for MSPs

Traditional staffing methods can be restrictive and costly. They can make it difficult for MSPs to offer extended services, such as round-the-clock help desk support. This can lead to decreased service quality and even loss of clients. However, there is a tested solution for MSP helpdesks looking to better and expand their services. From cost savings to discovering global talent, find out how remote staffing could be a great direct staffing alternative for your MSP.… Continue Reading Direct Staffing Alternative for MSPs
By Kristina @ Support Adventure, ago
An illustration ofa camera watching over a computer screen, cybersecurity for managed services

Cybersecurity in Managed Services: A Complete Blueprint

In today’s interconnected world, cybersecurity transcends traditional workplace boundaries and emerges as a critical cornerstone within managed service provider (MSP) operations.  With the digitization of business processes, MSPs are not merely service providers; they are the guardians of their clients’ digital lifelines. Should those lifelines be compromised, there can be legal consequences.  At Support Adventure, we’ve delved deeper into this topic in a recent podcast conversation with Joseph Brunswick of  Brunsman Advisory Group, an insurance… Continue Reading Cybersecurity in Managed Services: A Complete Blueprint
By Kristina @ Support Adventure, ago
best remote it careers, a simplified illustration of a laptop on a desk

Best Remote IT Careers

Over the past few years, we have witnessed a seismic shift towards remote work. Here, we will explore the best remote IT careers, offering insights and practical advice to help you navigate the start of this digital odyssey. This transformation isn’t just a fleeting trend; it’s an opportunity for tech-savvy individuals to carve out a career that blends passion with flexibility. It’s about tapping into a global talent pool, fostering diversity, and embracing work-life balance.… Continue Reading Best Remote IT Careers
By Kristina @ Support Adventure, ago