MSP Recruitment and staffing are two different models of sourcing talent for an organization. While recruitment focuses on filling a specific set of roles, staffing is more comprehensive in its approach to the entire life cycle of employing personnel. Staffing offers many advantages over traditional recruitment, especially in an MSP environment, such as cost savings, increased efficiency, better quality hires, and improved employee retention rates. Support Adventure is a company that focuses on MSP staffing and in this article, we will discuss the differences between recruitment and staffing, especially as they relate to employment in the MSP industry, and why businesses should consider a shift towards the remote staffing model when it comes to hiring new employees.

What is the Difference Between Recruitment and Staffing?

Recruitment is the process of sourcing, screening, and selecting workers to fill specific roles in an organization. This typically involves posting job descriptions and advertisements, conducting interviews and assessments, making offers, negotiating employment contracts, and onboarding new employees. In the IT support industry specifically, recruitment focuses on filling positions that require highly specialized technical skills such as software development, networking, and IT security.

Staffing on the other hand is a more comprehensive approach to recruitment that involves finding, managing, and engaging talent across an organization’s entire employee life cycle. This includes everything from providing new hires to managing their performance and career development to initiating separation procedures when it’s time for them to leave the organization.

With an MSP staffing agency like Support Adventure, you’ll have access to prescreened, ready-to-go talent whenever you decide it’s time to scale your workforce, add remote positions to help reduce the pressure of your current help desk team or replace some of your current office positions with fully remote ones. Hybrid helpdesk is likely the best approach and you can read more about it in our Remote MSP Staffing: The Advantages of a Hybrid Helpdesk article.

An MSP staffing agency like Support Adventure can greatly streamline your staffing process without sacrificing quality

What are the Benefits of Using a Staffing Agency?

The main advantage of staffing over traditional recruitment is cost savings. By leveraging the services of a staffing agency, you can cut down on the time and money required to find qualified employees for specific roles in your organization. This translates into substantial financial savings as well as improved employee retention rates.

In addition to cost savings, staffing can also provide you with access to a broader talent pool than traditional recruitment. Since staffing agencies often have a large network of candidates from around the world, they can help you find talent that is better suited for particular roles in your organization. This allows you to ensure that each position is filled by someone who is the best fit for the job.

Finally, staffing can help reduce your training and onboarding costs. By leveraging a staffing agency’s experience and expertise in finding qualified candidates, you can ensure that each new hire has all of the necessary skills to be successful in their role. This helps to minimize any extra time or money needed for training.

What are the Benefits of Worldwide Recruitment vs. Hiring Locally

One of the main benefits of using a staffing agency to source talent is that you can access a larger and more diverse pool of candidates from around the world. This means that you can find the perfect candidate for each role, regardless of their location. Additionally, when hiring remote employees, you can save on costs associated with onboarding and other expenses related to relocation. A McKinsey remote work study shows that 87% of workers in their sample prefer to work remotely or have a flexible work schedule, while the same study cited flexible work arrangements as one of the top three motivators for finding a new job, after better pay and greater career opportunities.

Another benefit of recruiting talent from around the world is that you can access people with specific skills and experience sets that may not be available in your local area. This could help you find the perfect individual for a specialized role, without having to look far and wide.

Finally, hiring remote employees provides some flexibility when it comes to scheduling. This can be especially helpful if you need to fill a position quickly, as you don’t have to worry about time zone differences or commuting times.

Overall, recruiting worldwide talent can provide many benefits for businesses, such as access to a wider pool of candidates, cost savings associated with relocation and onboarding expenses, and increased flexibility for scheduling. As such, more and more companies are turning to staffing agencies to source candidates from around the world.

If you need help getting started with sourcing worldwide talent for your MSP or have any questions regarding the process, contact us and we’ll get you started on the right track!

What IT Support Roles Are Most Easily Replaced By A Remote Worker?

Businesses often need help with their IT support needs, but not every role can be made remote. Some roles require highly specialized skills that are best served by in-house employees. However, there are a few IT support roles that are easily transferred to a fully remote position, making them ideal for businesses looking to save money and time.

  • Triage technicians are the first line of defense for IT support, and they can easily be sourced remotely. These roles are ideal for companies that don’t have an in-house IT support team or need additional help with resolving technical issues quickly.
  • Desktop support technicians can also provide remote IT services, such as software installation, hardware configuration, and troubleshooting. Since these roles don’t require in-person interaction, they are perfect to be migrated to a remote position for businesses looking to cut costs on their internal IT support needs without sacrificing quality or customer service.
  • Escalation technicians can also be remote, providing internal and external high level remote support for more complicated technical issues and helping to ensure that problems are quickly resolved.
  • Service Coordinators/dispatchers are another excellent option for a remote IT role. They can help manage customer service issues, coordinate technicians, and ensure that all problems are resolved in a timely manner.
  • Project technicians are also ideal for outsourced IT support roles, as they can help with long-term projects such as system migrations and network upgrades without having to be present on site.
  • System Administrators are another great choice for remote IT support roles, and they typically handle day-to-day operations and maintenance of the company’s IT systems remotely anyway, whether they’re working from the office or fully remote.

Sourcing these types of helpdesk roles remotely can be highly beneficial for businesses looking to save money, time, and resources while still receiving quality technical service. By outsourcing staffing for these roles, businesses can even completely avoid the need to hire an in-house IT team, which can be costly and time consuming. Additionally, outsourcing staffing offers access to a wider range of technical specialists who are experienced with a variety of different IT systems and solutions.

Staffing remote employees at your MSP can be very cost effective

How to Get Started with Staffing Your MSP with a Staffing Agency?

Getting started with staffing is relatively easy and straightforward. First, you’ll need to decide which roles you want to staff and what qualities the ideal candidate should possess in order to be successful in those roles. Once you have an idea of the type of positions you’re looking for, contact a staffing agency to begin the process.

The agency will typically ask you for more details on the roles, such as job description and salary expectations, so they can find the right candidates for you. Once they have identified potential candidates, you’ll be able to review their resumes and verify their qualifications. Finally, if everything looks good, you can extend an offer and begin the onboarding process.

To get more suggestions, please take a look at our article 21 Questions To Ask When Choosing an MSP Helpdesk Staff Outsourcing Company.

Using staffing agencies is a great way to fill positions quickly, while also saving time and money in the process. It can help you find better qualified candidates to fill roles within your organization, as well as reduce costs associated with training and onboarding new employees. With these benefits in mind, it’s no wonder why many organizations have begun using staffing agencies to help fill their positions.

For more information on how to get started staffing your MSP with Support Adventure, fill out our become a client form today! We will be happy to answer any questions you may have and help you find the perfect candidate for any remote help desk role in your organization.

Support Adventure provides our MSP clients with curated lists of pre-screened and tested candidates of various technical skill levels and experience to cover all of your remote helpdesk outsourcing needs while providing amazing cost savings

Why MSPs Should Consider Making the Shift to Staffing Over Recruitment?

Recruiting and staffing are two separate yet complementary methods of sourcing talent for an organization. While recruitment focuses on filling a specific set of roles, staffing provides a more comprehensive approach to the entire life cycle of employing personnel. Each method has its own advantages and disadvantages, but when it comes to overall effectiveness, staffing tends to be more successful.

Staffing agencies provide a range of services that can help an organization quickly identify qualified candidates that meet their specific criteria. This helps speed up the hiring process while also ensuring quality results. Additionally, staffing agencies often have access to specialized job boards and databases which allow them to reach out to the right candidates quickly, saving time and money in the process.

For these reasons, many organizations have begun making the shift from recruitment to staffing as their preferred method of sourcing talent. While it may take some extra effort upfront to find a reliable staffing agency, the long-term benefits are worth it. With the right staffing partner, companies can rest assured that they are getting quality employees while also saving time and money in the process.

Ultimately, making the shift to staffing over recruitment is a great way for businesses of all sizes to save resources and ensure they have access to the best talent possible. With a trusted staffing agency on their side, organizations can rest easy knowing they are getting the most bang for their buck.

Here at Support Adventure, we can help make your shift to a hybrid workforce a steady, efficient and cost effective one. If you want to know more, head on over to our outsourced MSP staffing services page or become a client today!

If you want to learn more about our approach to MSP staffing, please check out our blog for further information.


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