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remote msp staffing services

Managed Service Provider’s Perspective on Modern Remote Work Shifts

This article examines the transformative impact of the remote work revolution on MSP personnel. It highlights the adaptations and skills required for MSP staffing company professionals in this new era, the challenges faced, and the strategies implemented to maintain efficiency and effectiveness in remote environments. 1. Introduction Overview of the remote work revolution and its impact on the IT sector. Introduction to the role of MSP personnel in this evolving landscape. The Remote Work Revolution’s… Continue Reading Managed Service Provider’s Perspective on Modern Remote Work Shifts
By Kristina @ Support Adventure, ago

How To Get a Job as an IT Technician or Engineer in an MSP

Are you looking for a job as a technician in an MSP? You should know that working in the IT industry has both advantages and challenges as well. A job in a managed service provider can be a great jumpstart to a career in the field. Whether you are a candidate or a company seeking the best employee, you should know the top qualities of a support technician. Not everyone is suited for this job.… Continue Reading How To Get a Job as an IT Technician or Engineer in an MSP
By Anna @ Support Adventure, ago

Our MSP Recruitment Hiring Process

Get the best out of MSP remote recruitment  Be careful of who you let in your inner circle. Choosing the right employees and integrating them is a mine-field. Neglect one step and the whole business will be shaken up with the consequences.  If done wrongly, the process of finding the right people is lengthy, the hiring pricey and the guarantee of future employees doing great work non-existent. Bypassing the many errors MSP encounters in this… Continue Reading Our MSP Recruitment Hiring Process
By Kristina @ Support Adventure, ago

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere. Job postings:  A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot
By Eric @ Support Adventure, ago

Is your MSP TOO CORPORATE? Why that’s a Huge MSP Hiring Mistake

Wouldn’t it be nice to have insight into tactics that allow MSPs to hire next-level staff before you shake a tech’s hand and welcome them to your team? When managed service providers struggle to attract the best staff, it could be because your MSP has built an image, system and culture that is too corporate. Your MSP’s hiring results may be suffering from blind spots around your image and reputation. The internal culture of your… Continue Reading Is your MSP TOO CORPORATE? Why that’s a Huge MSP Hiring Mistake
By Kristina @ Support Adventure, ago

How Can You Attract THE BEST Staff for Your MSP?

Are you having trouble finding and keeping the staff that you want for your MSP? If so, you are not alone. Many MSPs have the same issue. At Support Adventure, we’ve run a successful staffing company since 2016, which has allowed us to pinpoint the practices that have the most impact on attracting and hiring the best staff. The type of talent MSPs need is actually very rare. These candidates are some of the brightest… Continue Reading How Can You Attract THE BEST Staff for Your MSP?
By Kristina @ Support Adventure, ago
psychological testing in hiring IT Staff for MSPs - a man and a women conducing an interview

Psychological Testing in Hiring IT Staff: Pros and Cons

At Support Adventure, we’ve always been at the forefront of innovative staffing solutions in the Managed Service Provider (MSP) sector. Inspired by Eric from MSP Mountain’s video, “Why Psychological Testing Isn’t the Best Way to Find Top MSP Talent,” we’re here to share our journey and insights into finding the best MSP talent, moving beyond traditional psychological testing. With hopes that our approach will improve your MSP talent acquisition, here are the challenges with psychological… Continue Reading Psychological Testing in Hiring IT Staff: Pros and Cons
By Kristina @ Support Adventure, ago

How to become an IT Technician

If you could pick a career that will allow you to work from anywhere and depend on no one but yourself, would you take the chance? We’ve seen the drastic and unpredictable changes that occurred over the past year and many suffered job losses, and put the idea of a career change on the table.  Working in an IT field has many advantages and one of them is that you can learn how to be… Continue Reading How to become an IT Technician
By Kristina @ Support Adventure, ago

How to find and train MSP technicians

People are the core of our business and we have spent years perfecting our process to find and hire the best technicians. We currently have a roster of talented technicians spread across the world in Southeast Europe, Southeast Asia, and Latin America. Here is our process to ensure that our clients always get a great hire with Support Adventure, the MSP Staffing Company: 1. Locate Great Staff We locate and identify potential candidates across many… Continue Reading How to find and train MSP technicians
By Tal @ Support Adventure, ago

IT technician training and basic troubleshooting for MSPs

The IT industry is an ever-changing environment that requires a lot of self-direction and proclivity towards systems thinking and looking at things from different perspectives and angles You understand this and you want to start a career in the IT business but you just don’t know if you got what it takes, and even less where to begin?  Searching for jobs online is making you frustrated and most of the employers are looking for someone… Continue Reading IT technician training and basic troubleshooting for MSPs
By Kristina @ Support Adventure, ago

Why Working at an MSP is AWESOME!

Let’s be honest, working at an MSP (Managed Service Provider) or any other helpdesk environment is tricky. In this dynamic setting, there are challenges that can come up in unexpected ways and places…  Luckily, these challenges present a once-in-a-lifetime opportunity to improve yourself and have a rollercoaster of fun and experience that is hard to find elsewhere!  Buckle up and get ready for an adventure in this fast-paced, mind-expanding and lively community. You will have… Continue Reading Why Working at an MSP is AWESOME!
By Kristina @ Support Adventure, ago

Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program

The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry. To do so, MSPs need to have a strong ship with a capable crew, ready to adjust to any conditions gracefully. That’s precisely what makes our technicians… Continue Reading Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program
By Kristina @ Support Adventure, ago
Hiring for cultural fit

Balancing Technical Skills and Cultural Fit in MSP Recruitment

Imagine making a 3v3 basketball team with your best friend and missing one more player. Who would you pick, and what would be your criteria for choosing? On the one hand, you want someone really good at basketball. At the same time, you need someone who can match your playstyle – someone who can read you on the go, and someone who will synergize with the existing team. Choosing between someone good and someone who’ll… Continue Reading Balancing Technical Skills and Cultural Fit in MSP Recruitment
By Kristina @ Support Adventure, ago

6 Things You Should Never Do When Applying for Online Jobs!

There are six things you need to stop doing now if you actually want to get hired for an online job.  With over 40 employees on four continents, our remote hiring team here at Support Adventure, a remote IT staffing company, has reviewed thousands of applicants, and they are pros at knowing what not to do to avoid ruining your chances of getting hired. What are those mistakes? Let’s jump in.  #1 Don’t be too… Continue Reading 6 Things You Should Never Do When Applying for Online Jobs!
By Nwando @ Support Adventure, ago

Everything You Need to Know About Working A Remote IT Support Job & How To Get One

In today’s interconnected world, the demand for skilled IT professionals continues to soar, with businesses relying heavily on technology to operate efficiently. Among the various IT roles, remote IT support jobs have gained immense popularity, offering professionals the flexibility to work from anywhere while providing crucial technical assistance to individuals and organizations. If you’re considering a career in remote IT support or are simply intrigued by this emerging field, this comprehensive guide will provide you… Continue Reading Everything You Need to Know About Working A Remote IT Support Job & How To Get One
By Kristina @ Support Adventure, ago
Employees at an MSP staffing agency at work

Why Use an MSP Staffing Agency to Staff Your Helpdesk Remotely

Hiring remote staff can be a great way to meet the staffing needs of your Managed Service Provider (MSP) while keeping labor costs down. By utilizing an MSP staffing agency, you can access talent from around the world without having to invest in expensive local hires. Moreover, hiring remotely allows you to provide support on a 24/7 basis because employees in different time zones can cover shifts throughout the day and night. When considering hiring… Continue Reading Why Use an MSP Staffing Agency to Staff Your Helpdesk Remotely
By Kristina @ Support Adventure, ago
recruitment in MSP

Navigating the Global Talent Pool for MSP Recruitment

As an MSP, the entire world is your talent pool. You could hire anyone, anywhere, as long as they fulfill your criteria, and the requirements are seldom geography-dependent.  This matters so much because IT experts come from all over the globe, and hiring internationally is often less expensive. Specialists from areas with lower economic power will do just as good a job for a fraction of the price, so hiring them pays off.  Still, how… Continue Reading Navigating the Global Talent Pool for MSP Recruitment
By Kristina @ Support Adventure, ago

Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!

MSPs often make one major mistake when hiring a level 1 frontline engineer.  That is they prioritize a prospective employee’s technical knowledge or experience over their customer service abilities.  Frontline engineers are the face of your company as they are the first point of contact for your clients. They’re the difference between receiving positive or negative reviews on Google. So you cannot underestimate this.  As an MSP staffing company, we have seen a lot of… Continue Reading Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!
By Nwando @ Support Adventure, ago

Most popular MSP blog articles of 2021!

When looking at the year 2021 in review, we can say it’s been a wild ride! With the changes in technology, the whole IT support sector and the ongoing pandemic, there was an increase of interest for remote work and virtual support. We have been active in publishing content about the MSP space, and from all the articles we’ve written, the MSP articles that gained the most traction are about: Job descriptions and interview questions… Continue Reading Most popular MSP blog articles of 2021!
By Kristina @ Support Adventure, ago

What to Expect Working for an MSP (Managed Service Provider)

If it’s your first time applying to work as an IT engineer for an MSP (managed service provider), you’re probably wondering what to expect if you get hired.  Our founder Eric Muth here at Support Adventure, has a wealth of knowledge about MSP environments. He worked as a freelance remote IT technician for MSPs before starting his staffing company for MSPs. He has seen it all in the MSP space, from both the perspective of… Continue Reading What to Expect Working for an MSP (Managed Service Provider)
By Nwando @ Support Adventure, ago