MSP Staff Outsourcing

MSP IT support helpdesk staff and recruitment outsourcing articles written by the Support Adventure Team with vast experience managing IT support staff recruitment and outsourced helpdesk staffing for MSPs

MSP Advice: How to Support your MSP Clients’ Hybrid Workforce

With more and more businesses deciding not to return to the office, or switching to operating completely remote, knowing how to manage hybrid workforces for MSP clients is crucial. How can MSPs achieve this?  By focusing on cyber hygiene altogether with careful attention to the social aspects of providing support. In which ways can an MSP support their clients’ hybrid workspace? Define roles unambiguously and bring awareness to the hybrid work environment Define the structure… Continue Reading MSP Advice: How to Support your MSP Clients’ Hybrid Workforce
By Kristina @ Support Adventure, ago

How to Outsource Customer Service as a Small Business

Outsourcing customer service can save you money, resources and prevent massive stress. By hiring a third-party provider, you can also increase the efficiency of your customer support. But exactly how do you find a great outsourced customer provider that is operating from a totally different location?  There are several ways to outsource customer service for a small business, including using the services of the following:  Call centers for small businesses Freelancers  Outsourced customer support teams… Continue Reading How to Outsource Customer Service as a Small Business
By Anna @ Support Adventure, ago

Why we love hiring staff from South Africa!

We have a soft spot for hiring staff from South Africa. So many of our remote techs, admin assistants and even entry level support agents are from this beautiful country. At this point, you might be wondering why. Well, when we first started Support Adventure, a premium remote staffing company for MSPs, we were operating from Serbia and hiring people from around the world. They had to be able to work the same time zone… Continue Reading Why we love hiring staff from South Africa!
By Kristina @ Support Adventure, ago

10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk

Outsourcing MSP (managed service provider) help desk support can be a great game-changing solution! But if you do it incorrectly, it can create more headaches than you would have expected. In this article, we will take a deep dive into the reasons not to outsource your MSP help desk, as well as give you some ideas on how to do it in a better way. The main reasons outsourced help desk support can go wrong… Continue Reading 10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk
By Anna @ Support Adventure, ago

Benefits of RPO (Recruiting Process Outsourcing) for MSP

Although RPO and MSP are two terms that often get confused between each other, MSPs can utilize RPOs to find staff members for their businesses.  What is RPO? In short, RPO aims to improve the efficiency of the company by accomplishing its hiring activities. In fact, using such a provider for your hiring processes has many great advantages.   MSPs can use RPO to outsource their hiring process including searching for suitable candidates, vetting, interviewing, training,… Continue Reading Benefits of RPO (Recruiting Process Outsourcing) for MSP
By Anna @ Support Adventure, ago

Benefits of BPO in Recruitment for your business

Outsourcing, as well as business process outsourcing (BPO), have become popular alternatives to hiring full-time employees in-house or hunting for freelancers on Upwork. Nowadays, you can find an outsourcing solution in any corner of the world and reap the benefits of geo arbitrage! We at the Support Adventure, the remote MSP Staffing Company can help you do that! Top reasons a business should consider using a BPO provider for HR: Time savings Cost savings Increased… Continue Reading Benefits of BPO in Recruitment for your business
By Anna @ Support Adventure, ago

The Top Reasons for Offshore Outsourcing or BPO in South Africa

For many years, the traditional destinations for outsourcing have been India and the Philippines, largely due to the low costs for relying on a large workforce. However today, South Africa has become a popular outsourcing place and a truly competitive market for offshore solutions. More and more companies are discovering the unique opportunities and values that this country provides.  Here are reasons to hire staff in South Africa:  A large talent pool of potential outsourced… Continue Reading The Top Reasons for Offshore Outsourcing or BPO in South Africa
By Anna @ Support Adventure, ago

Outsourced MSP Helpdesk Support – Benefits and Models for MSPs

When expanding your team, you might ask yourself, “Should I hire staff internally or outsource MSP help desk support“? Before you decide if outsourced MSP staff is for you, it is good to clearly define what qualities you want your IT or MSP help desk to have and how much you are willing to pay for it. Outsourced MSP help desks should use the following best practices: A well organized and coordinated team of technicians.… Continue Reading Outsourced MSP Helpdesk Support – Benefits and Models for MSPs
By Kristina @ Support Adventure, ago

All the Risks of Outsourcing Customer Service

Outsourced customer service is a very common term searched on the internet. Many fast-growing companies are looking to delegate support in order to focus on scaling their operations.  But with the handover of responsibilities in your business comes potential for things to not work out quite how you anticipated them. So what could possibly go wrong?   Some risks of outsourcing customer service include: Lower Service Quality Security risks Hidden costs Loss of Control Loss of… Continue Reading All the Risks of Outsourcing Customer Service
By Anna @ Support Adventure, ago

Why Outsourced MSP Help Desk Support is Not as Scary as You Think

On the fence about using MSP outsourced help desk support?  Maybe you’re concerned about outsourced engineers adapting to the systems you have in place, working well inside your company’s environment, cyber security and other issues.  As an MSP staffing agency, Support Adventure has provided staff for over 40 MSPs and provided them the best engineers that fit right into their company’s structure.  It didn’t cost them an arm and leg either.  You should absolutely outsource… Continue Reading Why Outsourced MSP Help Desk Support is Not as Scary as You Think
By Nwando @ Support Adventure, ago

Improve your Remote Workplace Culture INSTANTLY!

The lifeblood of your business is the happiness of your clients, the service they’re receiving and their perception of it. How are they ever going to be happy with this service unless it’s being delivered by people who are happy with their jobs? You must prioritize company culture so that you can increase employee retention rates, satisfaction and team spirit. Your helpdesk service needs to be in harmony in order to present the best product… Continue Reading Improve your Remote Workplace Culture INSTANTLY!
By Kristina @ Support Adventure, ago

5 Keys to a Productive Remote Environment – Start Working Online!

Your business must not suffer from the consequences of the pandemic and must transcend the limitations posed by it. More offices are closing down and businesses are starting to operate online.  Most businesses were caught off-guard and had limited time to adjust to the new situation. Moving to a remote environment is a delicate process and without considering the complete picture, it might not function successfully. The good news is that there are practical ways… Continue Reading 5 Keys to a Productive Remote Environment – Start Working Online!
By Kristina @ Support Adventure, ago

How to be a Great Remote Boss

Looking for the best ways to be a great remote boss? We have some for you! At Support Adventure, our founder Eric Muth has led a team of 40+ staff members on four continents, all from his laptop, keeping us as the top global MSP staffing company! Here are the ways he is able to do it.  1 – Support the lifestyles of your staff In order to make a great remote working culture, showing… Continue Reading How to be a Great Remote Boss
By Nwando @ Support Adventure, ago

Weekly Zoom Conference Calls: the Key to Remote Team Spirit

Hey there! We’re here to share with you how to easily create productive weekly meetings with your remote team. Zoom conference calls are a not-so secret weapon for managing remote teams. As a company that has 40 staff on 4 different continents, we at Support Adventure know a thing or two about this topic. Having weekly meetings with Zoom has made our business run more seamlessly than ever.  Whether you are a company that’s trying… Continue Reading Weekly Zoom Conference Calls: the Key to Remote Team Spirit
By Nwando @ Support Adventure, ago