Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
SEO for MSPs graphic

SEO for Managed Service Providers (MSPs)

In today’s rapidly evolving digital landscape, SEO remains a cornerstone for MSOs aiming to enhance their online visibility. Understanding and implementing the latest SEO trends is crucial to stay ahead of the competition and attract potential clients. This article delves into the significance of SEO for MSPs and highlights the best practices and trends for 2023. SEO is a complex issue though, so don’t expect an easy read (or a short one for that matter).… Continue Reading SEO for Managed Service Providers (MSPs)
By Kristina @ Support Adventure, ago
A remote MSP workers home office

Remote MSP Jobs

The modern Managed Service Provider (MSP) has evolved to accommodate a more dynamic workforce, including a significant number of remote positions. One area that has particularly felt the impact of this shift is the helpdesk department. From technicians to dispatchers, many roles traditionally considered “in-office” are now increasingly being outsourced or managed remotely. In this article, we will explore the types of helpdesk jobs at an MSP that can be done remotely, presenting opportunities for… Continue Reading Remote MSP Jobs
By Kristina @ Support Adventure, ago

Remote Working in Bulgaria: A Hidden Gem for Digital Nomads!

When it comes to remote work, Bulgaria might not be the first country that comes to most people’s minds, making it a hidden treasure for digital nomads seeking the perfect blend of affordability, captivating landscapes, and vibrant culture. Our MSP Staffing Company’s staff gladly visit the country!However, with the latest digital nomad fest to take place in Bansko, Bulgaria, the country might not be overlooked for much longer!In this article, we’ll explore lesser-known… Continue Reading Remote Working in Bulgaria: A Hidden Gem for Digital Nomads!
By Kristina @ Support Adventure, ago
Entry Level IT Jobs

Entry Level IT Jobs

Getting an entry level job in IT is harder than it looks. Companies are looking for people with years of experience and a lot of people worldwide are looking for entry-level IT jobs trying to break into the industry. Entry-level job seekers rarely get positive results on their initial job search and many get frustrated while applying to numerous job postings claiming they’re entry-level but end up requiring years of experience.At Support Aventure, the… Continue Reading Entry Level IT Jobs
By Kristina @ Support Adventure, ago

The Evolution of the IT Support Helpdesk in MSPs

Managed Service Providers (MSPs) play a crucial role in providing IT support to businesses of all sizes. One of the key components of an MSP’s service offering is the helpdesk, which serves as the primary point of contact for customers seeking technical support. Over the years, different models of helpdesk structures have emerged, each with its unique advantages and considerations. This article explores the two main models: the Tiered Support Model and the Group Support… Continue Reading The Evolution of the IT Support Helpdesk in MSPs
By Kristina @ Support Adventure, ago

Remote IT Support Jobs in Namibia

Namibia, a country known for its stunning landscapes and diverse wildlife, is increasingly becoming a favored destination for digital nomads and remote workers. The combination of reliable internet connectivity, a thriving expat community, and a pleasant climate makes it an attractive option for those looking to work remotely in Namibia. Having a remote IT support job is perfect to make the best out of the remote working lifestyle whether you’re from Namibia or looking to… Continue Reading Remote IT Support Jobs in Namibia
By Kristina @ Support Adventure, ago

Working Remotely In Italy: Visas, Hidden Gems and the Cost of Living

Unlock remote work opportunities in Italy with this comprehensive guide!Dreaming of working remotely in the picturesque country of Italy? In this article, we’ll dive into the world of remote work opportunities, digital nomad visas and the cost of living in Italy. Whether you’re a digital nomad or just someone seeking a more flexible work arrangement, we’ll provide you with valuable insights to make your Italian remote work journey a success.How to Secure a… Continue Reading Working Remotely In Italy: Visas, Hidden Gems and the Cost of Living
By Kristina @ Support Adventure, ago

Find and Hire the Best IT Support Technicians for Your MSP

The success of your company as a managed service provider depends on your ability to deliver top-notch IT support that makes your customers feel consistently taken care of. In order to make good on this promise to your clients, you must employ the best MSP technicians. Ones who are knowledgeable, dependable and personable.To help you achieve that, we’ll examine the essentials for hiring stand-out IT technicians for your MSP help desk, and how to… Continue Reading Find and Hire the Best IT Support Technicians for Your MSP
By Kristina @ Support Adventure, ago

Germany: Working Remotely and the Digital Nomad Visa

As the world steadily shifts towards a remote-first work environment, countries around the globe are stepping up to provide suitable landscapes for this new breed of digital nomads opening the doors to remote work. At the heart of Europe, Germany is leading this revolution with an inviting combination of technological sophistication, vibrant cities, tranquil countryside, and rich cultural heritage. Home to everything from bustling urban sprawls to peaceful mountain retreats, Germany makes for an idyllic… Continue Reading Germany: Working Remotely and the Digital Nomad Visa
By Kristina @ Support Adventure, ago
Hire Remote Staff Effectivelly

Why is it better to hire remote workers for an MSP?

In the wake of the global pandemic, businesses worldwide have had to adapt and evolve in unprecedented ways. One of the most significant shifts has been the move towards remote staffing. Many businesses, whether in the MSP industry or otherwise are looking for ways to hire remote staff in a cost effective way.In today’s digital age, the ability to work remotely is more important than ever. This is especially true for MSPs, as they… Continue Reading Why is it better to hire remote workers for an MSP?
By Kristina @ Support Adventure, ago
Remote Jobs Europe

Remote Jobs in Europe: The Guide

The digital transformation wave has significantly influenced the world of work, particularly in Europe, where remote jobs have seen a surge in popularity. This shift has been facilitated by a plethora of platforms that connect job seekers with remote opportunities. Notable among these are euremotejobs.com, weworkremotely.com, jobgether.com, indeed.com, and workingnomads.com, each offering a wide array of remote job listings.However, the concept of remote work is not uniform across Europe. The nature and execution of… Continue Reading Remote Jobs in Europe: The Guide
By Kristina @ Support Adventure, ago
Outsourced Helpdesk

Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?

As an MSP owner, one of the most critical decisions you’ll make is choosing between direct staffing and an outsourced helpdesk. This choice can significantly impact your business’s efficiency, scalability, and overall success. This article aims to provide a comprehensive understanding of both approaches, focusing on remote IT helpdesk staffing, to help you make an informed decision.Understanding Direct Staffing and Helpdesk OutsourcingDirect staffing involves hiring employees directly into your organization. These employees work… Continue Reading Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?
By Kristina @ Support Adventure, ago
Connectwise Alternatives

The Alternatives To ConnectWise Manage

Professional Services Automation (PSA) software plays an instrumental role in managing these crucial tasks and many of you out there are looking for ConnectWise Manage alternatives. ConnectWise Manage is popular among Managed Service Providers (MSPs) for its comprehensive set of features, but there’s a steep entry point for getting it to run efficiently and taking advantage of all its capabilities as all these features have to be configured from scratch. Managing a Managed Service Provider… Continue Reading The Alternatives To ConnectWise Manage
By Kristina @ Support Adventure, ago
Work From Home IT Support

Work From Home Jobs In IT Support

In the digital age, the traditional office environment is rapidly evolving. More and more companies are recognizing the benefits of working from home, particularly in the field of IT support. This shift has been accelerated by the global pandemic, which has forced many businesses to adapt to a work from home model.As an MSP staffing company that provides remote IT techs for mostly US and UK companies, we at Support Adventure saw this firsthand… Continue Reading Work From Home Jobs In IT Support
By Kristina @ Support Adventure, ago
Remote IT Support Jobs Romania

Remote Work and Remote Tech Support Jobs in Romania

Romania, a country rich in history, culture, and natural beauty, is fast becoming a hotspot for digital nomads and remote workers. With its affordable cost of living, high-speed internet, and welcoming locals, Romania offers an ideal environment for those seeking a balance between work and leisure. If you’re looking for an IT Support Job in Romania, working for a US or a UK-based company, read on or head on to our remote tech support jobs… Continue Reading Remote Work and Remote Tech Support Jobs in Romania
By Kristina @ Support Adventure, ago

Remote Staffing in IT Support

The concept of remote staffing in IT support is not a new phenomenon. It has its roots in the early days of the IT industry when companies began to realize the potential of leveraging technology to provide support services from afar. This marked the beginning of a transformative journey that would redefine the way IT support services are delivered.The Era of Outsourcing: The First Wave of Remote StaffingThe first wave of remote staffing… Continue Reading Remote Staffing in IT Support
By Kristina @ Support Adventure, ago
IT Support Staffing Agency

The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry

MSP Recruitment and staffing are two different models of sourcing talent for an organization. While recruitment focuses on filling a specific set of roles, staffing is more comprehensive in its approach to the entire life cycle of employing personnel. Staffing offers many advantages over traditional recruitment, especially in an MSP environment, such as cost savings, increased efficiency, better quality hires, and improved employee retention rates. Support Adventure is a company that focuses on MSP staffing… Continue Reading The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry
By Kristina @ Support Adventure, ago
Remote Help Desk Jobs

Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT

The age of digital nomadism is upon us. Amplified by the rapid shift towards remote work, a myriad of opportunities in the IT industry have become available. This shift has been particularly impactful for those looking to break into the exciting world of remote helpdesk jobs, with roles ranging from first-level support and network management to service coordinator and helpdesk manager positions. As this professional landscape evolves, prospective digital nomads need to understand the intricacies… Continue Reading Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT
By Kristina @ Support Adventure, ago

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
By Kristina @ Support Adventure, ago
Remote MSP Staffing: The Hybrid Helpdesk

Remote MSP Staffing: The Advantages of a Hybrid Helpdesk

The Hybrid Revolution: An Overview of Today’s MSP LandscapeManaged Service Providers (MSPs) have become integral in the IT industry. They offer businesses a cost-effective way to manage their IT infrastructure, providing a variety of services including data storage, network management, cybersecurity, and IT support. But how has the growth of MSPs led to the inception of a new MSP staffing model – the hybrid helpdesk?The hybrid helpdesk is a fusion of traditional in-house… Continue Reading Remote MSP Staffing: The Advantages of a Hybrid Helpdesk
By Kristina @ Support Adventure, ago