Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
Hire Remote Staff Effectivelly

Why is it better to hire remote workers for an MSP?

In the wake of the global pandemic, businesses worldwide have had to adapt and evolve in unprecedented ways. One of the most significant shifts has been the move towards remote staffing. Many businesses, whether in the MSP industry or otherwise are looking for ways to hire remote staff in a cost effective way.In today’s digital age, the ability to work remotely is more important than ever. This is especially true for MSPs, as they… Continue Reading Why is it better to hire remote workers for an MSP?
By Kristina @ Support Adventure, ago
Remote Jobs Europe

Remote Jobs in Europe: The Guide

The digital transformation wave has significantly influenced the world of work, particularly in Europe, where remote jobs have seen a surge in popularity. This shift has been facilitated by a plethora of platforms that connect job seekers with remote opportunities. Notable among these are euremotejobs.com, weworkremotely.com, jobgether.com, indeed.com, and workingnomads.com, each offering a wide array of remote job listings.However, the concept of remote work is not uniform across Europe. The nature and execution of… Continue Reading Remote Jobs in Europe: The Guide
By Kristina @ Support Adventure, ago
Outsourced Helpdesk

Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?

As an MSP owner, one of the most critical decisions you’ll make is choosing between direct staffing and an outsourced helpdesk. This choice can significantly impact your business’s efficiency, scalability, and overall success. This article aims to provide a comprehensive understanding of both approaches, focusing on remote IT helpdesk staffing, to help you make an informed decision.Understanding Direct Staffing and Helpdesk OutsourcingDirect staffing involves hiring employees directly into your organization. These employees work… Continue Reading Should You Pick An Outsourced Helpdesk Solution or Stick With Direct Staffing For Your MSP?
By Kristina @ Support Adventure, ago
Connectwise Alternatives

The Alternatives To ConnectWise Manage

Professional Services Automation (PSA) software plays an instrumental role in managing these crucial tasks and many of you out there are looking for ConnectWise Manage alternatives. ConnectWise Manage is popular among Managed Service Providers (MSPs) for its comprehensive set of features, but there’s a steep entry point for getting it to run efficiently and taking advantage of all its capabilities as all these features have to be configured from scratch. Managing a Managed Service Provider… Continue Reading The Alternatives To ConnectWise Manage
By Kristina @ Support Adventure, ago
Work From Home IT Support

Work From Home Jobs In IT Support

In the digital age, the traditional office environment is rapidly evolving. More and more companies are recognizing the benefits of working from home, particularly in the field of IT support. This shift has been accelerated by the global pandemic, which has forced many businesses to adapt to a work from home model.As an MSP staffing company that provides remote IT techs for mostly US and UK companies, we at Support Adventure saw this firsthand… Continue Reading Work From Home Jobs In IT Support
By Kristina @ Support Adventure, ago
Remote IT Support Jobs Romania

Remote Work and Remote Tech Support Jobs in Romania

Romania, a country rich in history, culture, and natural beauty, is fast becoming a hotspot for digital nomads and remote workers. With its affordable cost of living, high-speed internet, and welcoming locals, Romania offers an ideal environment for those seeking a balance between work and leisure. If you’re looking for an IT Support Job in Romania, working for a US or a UK-based company, read on or head on to our remote tech support jobs… Continue Reading Remote Work and Remote Tech Support Jobs in Romania
By Kristina @ Support Adventure, ago

Remote Staffing in IT Support

The concept of remote staffing in IT support is not a new phenomenon. It has its roots in the early days of the IT industry when companies began to realize the potential of leveraging technology to provide support services from afar. This marked the beginning of a transformative journey that would redefine the way IT support services are delivered.The Era of Outsourcing: The First Wave of Remote StaffingThe first wave of remote staffing… Continue Reading Remote Staffing in IT Support
By Kristina @ Support Adventure, ago
IT Support Staffing Agency

The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry

MSP Recruitment and staffing are two different models of sourcing talent for an organization. While recruitment focuses on filling a specific set of roles, staffing is more comprehensive in its approach to the entire life cycle of employing personnel. Staffing offers many advantages over traditional recruitment, especially in an MSP environment, such as cost savings, increased efficiency, better quality hires, and improved employee retention rates. Support Adventure is a company that focuses on MSP staffing… Continue Reading The Difference Between MSP Recruitment vs. MSP Staffing in the IT Support Industry
By Kristina @ Support Adventure, ago
Remote Help Desk Jobs

Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT

The age of digital nomadism is upon us. Amplified by the rapid shift towards remote work, a myriad of opportunities in the IT industry have become available. This shift has been particularly impactful for those looking to break into the exciting world of remote helpdesk jobs, with roles ranging from first-level support and network management to service coordinator and helpdesk manager positions. As this professional landscape evolves, prospective digital nomads need to understand the intricacies… Continue Reading Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT
By Kristina @ Support Adventure, ago

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
By Kristina @ Support Adventure, ago
Remote MSP Staffing: The Hybrid Helpdesk

Remote MSP Staffing: The Advantages of a Hybrid Helpdesk

The Hybrid Revolution: An Overview of Today’s MSP LandscapeManaged Service Providers (MSPs) have become integral in the IT industry. They offer businesses a cost-effective way to manage their IT infrastructure, providing a variety of services including data storage, network management, cybersecurity, and IT support. But how has the growth of MSPs led to the inception of a new MSP staffing model – the hybrid helpdesk?The hybrid helpdesk is a fusion of traditional in-house… Continue Reading Remote MSP Staffing: The Advantages of a Hybrid Helpdesk
By Kristina @ Support Adventure, ago
How to get a remote IT support job in Ireland?

Remote Work and Remote IT Support Jobs in Ireland

In the wake of the global pandemic, the world has seen a surge in the adoption of remote work. The shift from traditional office spaces to home offices and digital workspaces has become the new normal. In Ireland, this trend is increasingly visible with companies adopting flexible working arrangements to adapt to the changing times. As reported by RTE, more than 80% of employers believe remote work is here to stay. This trend has opened… Continue Reading Remote Work and Remote IT Support Jobs in Ireland
By Kristina @ Support Adventure, ago
Remote IT Support Jobs in South Africa

Getting A Job In Remote IT Support Job From South Africa

In recent years, the world of work has undergone a seismic shift, with the advent of remote working transforming industries and job markets across the globe. South Africa is no exception to this trend. As one of Africa’s leading economies, South Africa has seen a burgeoning demand for remote jobs across various sectors, including the dynamic field of information technology. This article explores the growing landscape of IT Support jobs in South Africa, shining a… Continue Reading Getting A Job In Remote IT Support Job From South Africa
By Kristina @ Support Adventure, ago
MSP Staffing Trends

Recent Trends in IT Support Staffing

In an ever-increasingly digital world, the dynamics of helpdesk staffing are continually evolving. With shifting trends in remote work, artificial intelligence, cybersecurity, and sustainability, the landscape of IT support services is undergoing significant transformation. Understanding and adapting to these trends is crucial for MSPs to remain competitive and deliver exemplary services.We at Support Adventure, a staffing agency specializing in the MSP industry, stand as a testament to successfully navigating these changes. By leveraging the… Continue Reading Recent Trends in IT Support Staffing
By Kristina @ Support Adventure, ago

Everything You Need to Know About Working A Remote IT Support Job & How To Get One

In today’s interconnected world, the demand for skilled IT professionals continues to soar, with businesses relying heavily on technology to operate efficiently. Among the various IT roles, remote IT support jobs have gained immense popularity, offering professionals the flexibility to work from anywhere while providing crucial technical assistance to individuals and organizations. If you’re considering a career in remote IT support or are simply intrigued by this emerging field, this comprehensive guide will provide you… Continue Reading Everything You Need to Know About Working A Remote IT Support Job & How To Get One
By Kristina @ Support Adventure, ago

Europe’s Most Exhilarating Locations For Travelling And Working Remotely

The rise of remote work has allowed professionals to break free from the confines of traditional office spaces and embrace a world of untethered possibilities. Europe is one of the locations digital nomads worldwide are picking for their remote work adventures. With laptops in tow, remote workers now have the freedom to work from virtually anywhere, inspiring a new wave of digital nomads seeking the perfect blend of productivity and adventure.For those seeking an… Continue Reading Europe’s Most Exhilarating Locations For Travelling And Working Remotely
By Kristina @ Support Adventure, ago

5 Tips to Boost Productivity and Customer Satisfaction for your MSP

If your MSP help desk is in a productivity rut and you don’t know how to get out of it, we’ve got you covered! In our experience working with and consulting many MSPs, the chaos in their environment is often caused by either a sudden growth in staff and/or clients or ineffective communication and documentation.But whichever the reason, it’s important to take an honest look at your situation and accept it for what it… Continue Reading 5 Tips to Boost Productivity and Customer Satisfaction for your MSP
By Kristina @ Support Adventure, ago

The Cheapest Places To Live in Costa Rica!

If you’re planning a move to Costa Rica, choosing a place to live can be the most crucial decision, especially when your budget is tight. And although the country is known for being generally affordable, it still has higher than average prices compared to other countries in Latin America. Therefore, you need to select a place to live wisely, and we are here to help you do just that.  The Top Cheapest Places To Live… Continue Reading The Cheapest Places To Live in Costa Rica!
By Kristina @ Support Adventure, ago

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
By Kristina @ Support Adventure, ago

Working Remotely On An MSP Help Desk

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers.In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Working Remotely On An MSP Help Desk
By Kristina @ Support Adventure, ago