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Why Outsourced MSP Help Desk Support is Not as Scary as You Think

On the fence about using MSP outsourced help desk support?  Maybe you’re concerned about outsourced engineers adapting to the systems you have in place, working well inside your company’s environment, cyber security and other issues.  As an MSP staffing agency, Support Adventure has provided staff for over 40 MSPs and provided them the best engineers that fit right into their company’s structure.  It didn’t cost them an arm and leg either.  You should absolutely outsource… Continue Reading Why Outsourced MSP Help Desk Support is Not as Scary as You Think
By Nwando @ Support Adventure, ago

How to know which applicants to hire for your MSP?

How can you gauge whether or not applicants to work with your MSP will flourish or flounder working for you? Unfortunately, many MSPs are clueless when it comes to recruiting the best talent as not all people with IT experience will thrive in the hectic MSP environment. So how can you make sure someone will?  If you want to figure out which applicants will excel in your MSP, you must focus not just on their… Continue Reading How to know which applicants to hire for your MSP?
By Kristina @ Support Adventure, ago
remote level 3 it technician having an interview online

Remote Working for Level 3 IT Support Technicians

Are you a tech whiz dreaming of leveling up to a Remote Level 3 Support Technician job? Welcome aboard! This journey into the realm of leveling up is tailored just for you. Think of this article as your GPS, guiding you through the winding roads of skills, hiring insights, and salary expectations in the (remote) IT job market. We will talk about: Level 3 Support Technician Skills Remote IT Job Requirements and Hiring Process Level… Continue Reading Remote Working for Level 3 IT Support Technicians
By Kristina @ Support Adventure, ago

Outsourced MSP Helpdesk Support – Benefits and Models for MSPs

When expanding your team, you might ask yourself, “Should I hire staff internally or outsource MSP help desk support“? Before you decide if outsourced MSP staff is for you, it is good to clearly define what qualities you want your IT or MSP help desk to have and how much you are willing to pay for it. Outsourced MSP help desks should use the following best practices: A well organized and coordinated team of technicians.… Continue Reading Outsourced MSP Helpdesk Support – Benefits and Models for MSPs
By Kristina @ Support Adventure, ago

Benefits of RPO (Recruiting Process Outsourcing) for MSP

Although RPO and MSP are two terms that often get confused between each other, MSPs can utilize RPOs to find staff members for their businesses.  What is RPO? In short, RPO aims to improve the efficiency of the company by accomplishing its hiring activities. In fact, using such a provider for your hiring processes has many great advantages.   MSPs can use RPO to outsource their hiring process including searching for suitable candidates, vetting, interviewing, training,… Continue Reading Benefits of RPO (Recruiting Process Outsourcing) for MSP
By Anna @ Support Adventure, ago

How To Get an IT Job Abroad During Yet Another Covid Variant!

Are you looking for an IT job, whether abroad or remote, but you’re not sure if it’s still possible during the latest COVID variant outbreak? It seems like these new variants just won’t go away, and they keep disrupting everyone’s plans. But you can still find an IT job and move abroad despite the changing economy and countries having ever changing travel restrictions.  Finding a job abroad during the latest COVID variant outbreak is absolutely… Continue Reading How To Get an IT Job Abroad During Yet Another Covid Variant!
By Anna @ Support Adventure, ago
IT Support Staffing Agency

IT Recruitment Agencies: How Can My MSP Benefit From Outsourced Recruitment

Introduction In the ever-evolving digital landscape, Managed Service Providers (MSPs) are constantly seeking ways to streamline their operations, reduce costs, and improve service delivery. One area that has seen significant transformation is recruitment. More and more MSPs are turning to IT Recruitment Agencies to help them find the right talent. This article explores the benefits of this approach and how your MSP can leverage these advantages. The Changing Face of IT Recruitment The Rise of… Continue Reading IT Recruitment Agencies: How Can My MSP Benefit From Outsourced Recruitment
By Kristina @ Support Adventure, ago
Hire Remote Staff Effectivelly

Why is it better to hire remote workers for an MSP?

In the wake of the global pandemic, businesses worldwide have had to adapt and evolve in unprecedented ways. One of the most significant shifts has been the move towards remote staffing. Many businesses, whether in the MSP industry or otherwise are looking for ways to hire remote staff in a cost effective way. In today’s digital age, the ability to work remotely is more important than ever. This is especially true for MSPs, as they… Continue Reading Why is it better to hire remote workers for an MSP?
By Kristina @ Support Adventure, ago
skill testing in MSP hiring

Work Trials and Skills Testing in MSP Hiring: Do They Really Work?

source Skill testing in MSP hiring is one of the few steps in the hiring process that actually tells you something worthwhile. Yet, many companies still obsess over flashy resumes, overly polished cover letters, or personality tests that don’t measure much beyond how well someone can fake enthusiasm. None of that guarantees they can handle real client issues or troubleshoot under pressure. You see, when you’re hiring for a Managed Service Provider (MSP) team, you… Continue Reading Work Trials and Skills Testing in MSP Hiring: Do They Really Work?
By Kristina @ Support Adventure, ago
rpo and spo for msp benefits

Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 

At Support Adventure, we’ve navigated the challenges of building a skilled team in the dynamic world of Managed Service Providers (MSPs). Through our journey, we’ve discovered the transformative power of outsourcing the recruitment and selection process that can bring unparalleled benefits to your MSP. This article delves into how Recruitment Process Outsourcing (RPO) can revolutionize MSP operations, offering insights, real-life examples, and practical advice. I. Understanding the Basics of Recruitment Outsourcing What Is Recruitment Process… Continue Reading Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 
By Kristina @ Support Adventure, ago

How every-minute time tracking is preventing your MSP from scaling

Staff management is something that is certainly a core of every business. Especially in working with MSPs we’ve come across as a remote MSP staff provider, we encounter some models of management that just do not work for the benefit of the business nor do they benefit their staff members. One of the things that make your staff managing practice worse is 100% every minute tracking.  https://www.youtube.com/watch?v=9iNrLrT-h9c It’s understood that every companies goal is to… Continue Reading How every-minute time tracking is preventing your MSP from scaling
By Kristina @ Support Adventure, ago

What are the Pros and Cons of Working for an MSP?

So you’ve never worked for an MSP. You’re a bit nervous about what to expect.  Well, we can help explain to you some pros and cons of an MSP technician’s experience. We here at Support Adventure have recruited staff for over 40 MSPs on 5 continents, so we might know a thing or two!  The biggest pro and the biggest con are this: MSPs often have a stable budget to hire staff who grow with… Continue Reading What are the Pros and Cons of Working for an MSP?
By Nwando @ Support Adventure, ago

How to Recruit The Best MSP Technicians

If you are a managed service provider (MSP) having difficulty hiring and keeping great technicians, we have the solution for you! It’s important to understand that a big part of recruitmen is having the most attractive offer for your potential hires in order to beat the competition. Dear MSP owner, please realize that it’s a candidate’s market It’s 2021 and there is a huge global talent shortage, not only in the IT industry, but in… Continue Reading How to Recruit The Best MSP Technicians
By Kristina @ Support Adventure, ago
A recruitment specialist looking at candidates profile profile provided by an RPO for MSPs

How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?

Make yourself comfortable and let’s start our talk about the world of Recruitment Process Outsourcing (RPO). We’ll talk about it in simple terms, using relatable comparisons, in a way that feels like chatting over coffee, not a stuffy boardroom meeting. So, sit back as we go over the topic together. What’s the Deal with RPO? Think of RPO as your hiring sidekick. It’s a service where you hand over the reins of finding and hiring… Continue Reading How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?
By Kristina @ Support Adventure, ago
msp staff training

Effective Training Programs for New MSP Staff: Bridging the Skill Gap

For MSP companies, the ability to adapt to new technologies and meet ever-changing client expectations is crucial. At the heart of this adaptability is the competence of the staff, which hinges significantly on the effectiveness of training programs. Effective training programs not only equip MSP staff with necessary technical skills but also enhance their problem-solving and customer service abilities, monumental for maintaining a competitive edge and fostering client loyalty. The importance of effective training programs… Continue Reading Effective Training Programs for New MSP Staff: Bridging the Skill Gap
By Kristina @ Support Adventure, ago

Why Looking at Resumes is the Wrong Hiring Approach for MSPs

Simply looking at resumes is a really bad way of deducing who’s the right candidate for that new  opening in your MSP. And disqualifying applicants because they don’t look good enough on paper will make you miss out on a great new hire. Why? Judging who to interview and hire based on resumes does not represent the level of creativity, intelligence and quality of results needed for the unpredictable MSP environment. The resume alone also… Continue Reading Why Looking at Resumes is the Wrong Hiring Approach for MSPs
By Kristina @ Support Adventure, ago

Support Adventure Reviews

Are you thinking about joining Support Adventure as a client or a new employee but are unsure if we would be the right fit for each other? You’ll find something valuable in this article in whichever category you fall under. As a fully remote-operated outsourcing company run by expats, our emphasis here at Support Adventure is on successfully managing people and their expectations. That’s why Support Adventure reviews are our valuable resource that guides us… Continue Reading Support Adventure Reviews
By Kristina @ Support Adventure, ago

Support Adventure Reviews: Why people like working for Support Adventure

Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our emphasis here at Support Adventure is on successfully managing people and their expectations. That’s why Support Adventure reviews are our valuable resource that guides us… Continue Reading Support Adventure Reviews: Why people like working for Support Adventure
By Kristina @ Support Adventure, ago
an animation of a hand watch with two people working on their laptops in the background, representing the time it takes to hire an IT level 3 help desk technician

How Long Does It Take to Hire a Level 3 IT Technician?

The universal formula that can determine the timeframe within which a Level 3 IT Technician can be hired does not exist. However, it is possible to make the process shorter without compromising on the quality of your new hire or their role on your MSP service desk.  To show us how to save valuable time and get the best out of hiring Level 3 IT technicians, we turned to Eric, the founder of Support Adventure… Continue Reading How Long Does It Take to Hire a Level 3 IT Technician?
By Kristina @ Support Adventure, ago
msp cultural fit

Cultural Fit: The Importance in MSP Staffing Decisions

Have you ever made a friend who seemed really cool and interesting, but when you brought them to your larger friend group, they just didn’t fit? They couldn’t match the energy of the room, they didn’t get the inside jokes, and everything felt a bit off.  This is always the case when bringing an individual into a larger group, and it’s not just something that happens in personal groups and relationships. It happens when hiring… Continue Reading Cultural Fit: The Importance in MSP Staffing Decisions
By Kristina @ Support Adventure, ago