Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
Remote Help Desk Jobs

Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT

The age of digital nomadism is upon us. Amplified by the rapid shift towards remote work, a myriad of opportunities in the IT industry have become available. This shift has been particularly impactful for those looking to break into the exciting world of remote helpdesk jobs, with roles ranging from first-level support and network management to service coordinator and helpdesk manager positions. As this professional landscape evolves, prospective digital nomads need to understand the intricacies… Continue Reading Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT
By Kristina @ Support Adventure, ago

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
By Kristina @ Support Adventure, ago
Remote MSP Staffing: The Hybrid Helpdesk

Remote MSP Staffing: The Advantages of a Hybrid Helpdesk

The Hybrid Revolution: An Overview of Today’s MSP LandscapeManaged Service Providers (MSPs) have become integral in the IT industry. They offer businesses a cost-effective way to manage their IT infrastructure, providing a variety of services including data storage, network management, cybersecurity, and IT support. But how has the growth of MSPs led to the inception of a new MSP staffing model – the hybrid helpdesk?The hybrid helpdesk is a fusion of traditional in-house… Continue Reading Remote MSP Staffing: The Advantages of a Hybrid Helpdesk
By Kristina @ Support Adventure, ago
How to get a remote IT support job in Ireland?

Remote Work and Remote IT Support Jobs in Ireland

In the wake of the global pandemic, the world has seen a surge in the adoption of remote work. The shift from traditional office spaces to home offices and digital workspaces has become the new normal. In Ireland, this trend is increasingly visible with companies adopting flexible working arrangements to adapt to the changing times. As reported by RTE, more than 80% of employers believe remote work is here to stay. This trend has opened… Continue Reading Remote Work and Remote IT Support Jobs in Ireland
By Kristina @ Support Adventure, ago
Remote IT Support Jobs in South Africa

Getting A Job In Remote IT Support Job From South Africa

In recent years, the world of work has undergone a seismic shift, with the advent of remote working transforming industries and job markets across the globe. South Africa is no exception to this trend. As one of Africa’s leading economies, South Africa has seen a burgeoning demand for remote jobs across various sectors, including the dynamic field of information technology. This article explores the growing landscape of IT Support jobs in South Africa, shining a… Continue Reading Getting A Job In Remote IT Support Job From South Africa
By Kristina @ Support Adventure, ago
MSP Staffing Trends

Recent Trends in IT Support Staffing

In an ever-increasingly digital world, the dynamics of helpdesk staffing are continually evolving. With shifting trends in remote work, artificial intelligence, cybersecurity, and sustainability, the landscape of IT support services is undergoing significant transformation. Understanding and adapting to these trends is crucial for MSPs to remain competitive and deliver exemplary services.We at Support Adventure, a staffing agency specializing in the MSP industry, stand as a testament to successfully navigating these changes. By leveraging the… Continue Reading Recent Trends in IT Support Staffing
By Kristina @ Support Adventure, ago

Everything You Need to Know About Working A Remote IT Support Job & How To Get One

In today’s interconnected world, the demand for skilled IT professionals continues to soar, with businesses relying heavily on technology to operate efficiently. Among the various IT roles, remote IT support jobs have gained immense popularity, offering professionals the flexibility to work from anywhere while providing crucial technical assistance to individuals and organizations. If you’re considering a career in remote IT support or are simply intrigued by this emerging field, this comprehensive guide will provide you… Continue Reading Everything You Need to Know About Working A Remote IT Support Job & How To Get One
By Kristina @ Support Adventure, ago

Europe’s Most Exhilarating Locations For Travelling And Working Remotely

The rise of remote work has allowed professionals to break free from the confines of traditional office spaces and embrace a world of untethered possibilities. Europe is one of the locations digital nomads worldwide are picking for their remote work adventures. With laptops in tow, remote workers now have the freedom to work from virtually anywhere, inspiring a new wave of digital nomads seeking the perfect blend of productivity and adventure.For those seeking an… Continue Reading Europe’s Most Exhilarating Locations For Travelling And Working Remotely
By Kristina @ Support Adventure, ago

5 Tips to Boost Productivity and Customer Satisfaction for your MSP

If your MSP help desk is in a productivity rut and you don’t know how to get out of it, we’ve got you covered! In our experience working with and consulting many MSPs, the chaos in their environment is often caused by either a sudden growth in staff and/or clients or ineffective communication and documentation.But whichever the reason, it’s important to take an honest look at your situation and accept it for what it… Continue Reading 5 Tips to Boost Productivity and Customer Satisfaction for your MSP
By Kristina @ Support Adventure, ago

The Cheapest Places To Live in Costa Rica!

If you’re planning a move to Costa Rica, choosing a place to live can be the most crucial decision, especially when your budget is tight. And although the country is known for being generally affordable, it still has higher than average prices compared to other countries in Latin America. Therefore, you need to select a place to live wisely, and we are here to help you do just that.  The Top Cheapest Places To Live… Continue Reading The Cheapest Places To Live in Costa Rica!
By Kristina @ Support Adventure, ago

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
By Kristina @ Support Adventure, ago

Working Remotely On An MSP Help Desk

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers.In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Working Remotely On An MSP Help Desk
By Kristina @ Support Adventure, ago

Building a Career as a Tier 3 IT Support Tech

This article offers valuable advice for individuals seeking to establish a thriving career in the IT industry as a Level 3 IT support technician. The piece outlines key strategies for developing specialized skills, obtaining professional certifications, and building a network of IT professionals to advance one’s career. While these guidelines are specifically tailored to Level 3 IT support technicians, they can be beneficial for all IT technicians, regardless of their career stage. As a remote… Continue Reading Building a Career as a Tier 3 IT Support Tech
By Kristina @ Support Adventure, ago

Moving to Thailand with No Money or a Tight Budget

Moving to Thailand in 2023 can be a dream come true, but if you are struggling to save money or earn enough income, it can feel like it’s too daunting a task. But with a bit of planning and creativity, you can make your move to the Land of Smiles a success.Here are some tips on how to move to Thailand with no money or a tight budget:Research Cheap Flights: Look for budget… Continue Reading Moving to Thailand with No Money or a Tight Budget
By Kristina @ Support Adventure, ago

The Safest Places to Live in Costa Rica 2023

Planning a trip to Costa Rica, and feeling nervous about safety? Then this is the article for you! We are here to help you learn how to stay safe in Costa Rica by listing the least dangerous places for living in the country, as well as safety tips for using public transport. We’ll also share the best times to visit to have the most enjoyable, stress-free experience.The safest places to stay in Costa Rica… Continue Reading The Safest Places to Live in Costa Rica 2023
By Kristina @ Support Adventure, ago

Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand

Don’t ask yourself IF you should work remotely from Thailand. Ask yourself why you aren’t doing it already! If you share our enthusiasm for the remote lifestyle, you probably don’t need much convincing to hit the road on your next adventure. And if that adventure is Thailand, we have practical advice and reliable info on where to stay as a remote worker in this epic country.Where to move to in Thailand for remote workers… Continue Reading Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand
By Kristina @ Support Adventure, ago

The Safest European Cities for Digital Nomads

When you’re traveling, feeling unsafe can kill the vibe instantly. And for digital nomads, especially female travelers, it can be extra frustrating when you want to enjoy a destination, but you feel paralyzed by paranoia that something bad will happen. However, there’s no need to get cold feet for your upcoming travel plans due to safety concerns. You can easily kick off your next remote work adventure with these safe, beginner-friendly European cities.The safest… Continue Reading The Safest European Cities for Digital Nomads
By Kristina @ Support Adventure, ago

Our most popular articles in 2022: Build your Nomadic Dream Life!

Are you ready to turn your dream of becoming a digital nomad into a reality? Well, the year 2022 has been all about working remotely and as it comes to a close, it’s time to set our sights on the future. And what better way to kick off the new year than by taking control of your career and your life by learning what it takes to be a successful digital nomad?Get inspired and… Continue Reading Our most popular articles in 2022: Build your Nomadic Dream Life!
By Kristina @ Support Adventure, ago

10 Quintessential Things to Do in Europe for 2023: Events and Experiences 

For travellers wanting to avoid FOMO on their next Euro trip, we know it can feel overwhelming trying to choose from the continent’s many places to visit. That’s why we’re here to take a little holiday planning stress off your shoulders. We’ve handpicked the most unique and fulfilling things to see and do in Europe all year round. So get ready for a trip filled with adventure and awe by experiencing one or more of… Continue Reading 10 Quintessential Things to Do in Europe for 2023: Events and Experiences 
By Kristina @ Support Adventure, ago

Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully

What is the most common reason MSP owners want to sell their MSP? After, let’s say, 20 years of running a company, what would make an MSP owner decide to sell the company? Could it be burnout? Could it be the desire to move to something else? When does it make sense to sell and what needs would selling the MSP fulfil? We had a chance to talk to acquisition and merging expert and get… Continue Reading Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully
By Kristina @ Support Adventure, ago