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online IT job interview

How to Nail an Online IT Job Interview

In today’s digital-first world, online job interviews have become a standard for hiring, especially in industries like IT and managed services. As an MSP, you’re likely involved in hiring support staff or specialists remotely. But have you ever wondered what sets a successful online interview apart from a lackluster one? In this article, we’ll break down key tips for acing an online job interview. Whether you’re looking to hire the best talent for your MSP… Continue Reading How to Nail an Online IT Job Interview
By Kristina @ Support Adventure, ago

How to Beat the Competition in Your Online Job Interview

There are some big differences between preparing for an online job interview vs. an in-person interview.  Our remote hiring team here at Support Adventure has reviewed thousands of applicants, and conducted hundreds of online video interviews.  They have observed over the years the best ways to stand out from the competition and ace an interview, and now we’re sharing those ways with you. Great audio will improve your video interview quality Start your interview off… Continue Reading How to Beat the Competition in Your Online Job Interview
By Nwando @ Support Adventure, ago

Why PagerDuty Will Revolutionize Your MSP’s Help Desk… Especially for After Hours Service!

If your MSP isn’t using PagerDuty, or alternatively, OpsGenie… you are missing out on having smoother operations within your company. As an incident management system for notifications, PagerDuty is a game changer for managed service providers. It helps you stay on top of time sensitive tasks, after hours shifts, escalations and satisfying premium clients.   In scaling our MSP staffing business to serving over 30 MSPs, we can directly give some credit to PagerDuty for the… Continue Reading Why PagerDuty Will Revolutionize Your MSP’s Help Desk… Especially for After Hours Service!
By Nwando @ Support Adventure, ago

MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!

In the MSP recruitment phase? These 4 strategies for finding the most talented engineers work like no other! As a premium MSP staffing services and recruiting company, Support Adventure receives 50-70 new candidates daily and has provided over 40 MSPs with the best of the bunch. And today, we are sharing our favorite methods with you!  4 MSP recruitment strategies we swear by The MSP recruitment process can feel competitive and exhausting, as the best… Continue Reading MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!
By Nwando @ Support Adventure, ago

Why Interrogation Style Job Interviews are Bad Business for MSPs

If you are having a hard time filling that open position in your MSP, maybe it’s not them. It’s you.  You could be sabotaging the growth of your team with an interrogation style of interviewing your candidates. Here at Support Adventure, we match MSPs with the best talent worldwide.  The feedback we always receive from candidates who interview with multiple companies is that they preferred the company that seemed less authoritative and uptight. Here are… Continue Reading Why Interrogation Style Job Interviews are Bad Business for MSPs
By Nwando @ Support Adventure, ago
an IT professional man in a suit walking among servers in a server room,

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could. Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face. At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians
By Kristina @ Support Adventure, ago

Hiring Remote IT Support: Best Practices

We’re about to get into our top tips for hiring a remote team. At Support Adventure, the premium global MSP Staffing Company, we have hired over 40 remote staff members who have contributed to our growth, almost all of whom were interviewed and hired online.  We understand that the process of hiring remote workers can seem daunting if you’re new to it, so here are our top tips you need to know to have success… Continue Reading Hiring Remote IT Support: Best Practices
By Nwando @ Support Adventure, ago
reddit remote working hacks

Reddit Remote Working Advice & Hacks 

From ergonomic setups to maintaining work-life balance, the comments in the Reddit post provide dealing with remote work some real-life insights and practical advice. This comprehensive guide compiles their shared wisdom, covering everything from workspace essentials to creative solutions for common remote work challenges. Whether you’re a seasoned remote worker or new to the WFH scene, these tips, sourced from a vibrant Reddit discussion, offer valuable perspectives to enhance your remote working experience. The shift… Continue Reading Reddit Remote Working Advice & Hacks 
By Kristina @ Support Adventure, ago
Entry Level IT Jobs

Entry Level IT Jobs

Getting an entry level job in IT is harder than it looks. Companies are looking for people with years of experience and a lot of people worldwide are looking for entry-level IT jobs trying to break into the industry. Entry-level job seekers rarely get positive results on their initial job search and many get frustrated while applying to numerous job postings claiming they’re entry-level but end up requiring years of experience. At Support Aventure, the… Continue Reading Entry Level IT Jobs
By Kristina @ Support Adventure, ago

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service. In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview
By Kristina @ Support Adventure, ago

Tips for Landing a Job in IT Support… and Keeping it!

So, you’re ready to find a job in IT support and maintain a successful tech career. As much as the industry requires technical knowledge, it is not just about being the smartest guy in the room.  Providing support is about being valuable to your company’s clients, as well as to your team and yourself.  Here are our top tips for doing just that.  Be purposeful and intentional when finding companies offering IT support jobs Part… Continue Reading Tips for Landing a Job in IT Support… and Keeping it!
By Nwando @ Support Adventure, ago

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share! The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
By Kristina @ Support Adventure, ago

How to Identify and Attract Top MSP Talent

Attracting top MSP talent is crucial for any MSP’s success. Knowing how to identify and attract skilled professionals, focusing on defining talent needs, and crafting an attractive employer brand can set MSPs on the path to successfully attracting top talent. Leveraging recruitment channels, and offering competitive compensation comes into play when strategizing how to keep the top MSP talent. Your MSP can learn the importance of effective interviewing, retention strategies, and fostering a positive work… Continue Reading How to Identify and Attract Top MSP Talent
By Kristina @ Support Adventure, ago

Germany: Working Remotely and the Digital Nomad Visa

As the world steadily shifts towards a remote-first work environment, countries around the globe are stepping up to provide suitable landscapes for this new breed of digital nomads opening the doors to remote work. At the heart of Europe, Germany is leading this revolution with an inviting combination of technological sophistication, vibrant cities, tranquil countryside, and rich cultural heritage. Home to everything from bustling urban sprawls to peaceful mountain retreats, Germany makes for an idyllic… Continue Reading Germany: Working Remotely and the Digital Nomad Visa
By Kristina @ Support Adventure, ago
msp culture hiring

The Role of Company Culture in MSP Hiring Success

Company culture is pivotal in determining an MSP’s hiring success. Discover practical strategies for leveraging company culture to enhance your MSP’s competitive edge and achieve long-term success. Explanation of company culture and its importance in the MSP industry. MSP company culture refers to the shared values, beliefs, and practices that define an organization’s environment and how employees interact within it. In the Managed Service Provider (MSP) industry, where the competition for skilled talent is fierce,… Continue Reading The Role of Company Culture in MSP Hiring Success
By Kristina @ Support Adventure, ago
digital nomad visas new 2024

Digital Nomad Visas 2024: Top Destinations and New Opportunities

As we step into a new year, the opportunities for digital nomads continue to evolve with more countries embracing this growing trend.  This guide will explore the latest and most popular digital nomad visas, providing essential information to help you choose your next remote work destination. Whether you’re a seasoned digital nomad or just starting out, this comprehensive guide is tailored to keep you informed and ready for new adventures. So, what’s new with digital… Continue Reading Digital Nomad Visas 2024: Top Destinations and New Opportunities
By Kristina @ Support Adventure, ago

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape.  Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
By Kristina @ Support Adventure, ago

Working Remotely On An MSP Help Desk

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers. In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Working Remotely On An MSP Help Desk
By Kristina @ Support Adventure, ago

Working Remotely in Brazil: Your Complete Guide

To everyone’s delight, Brazil has launched their new digital nomad visa in February 2022! Remote workers worldwide will have a chance to live and work remotely from this beautiful South American country. Known for its beaches, exciting nightlife, carnivals, rain forest and great food, Brazil is an excellent fit for digital nomads looking to feed their souls with wonder. With the digital nomad visa, it has never been easier to enter and stay long-term in Brazil.… Continue Reading Working Remotely in Brazil: Your Complete Guide
By Kristina @ Support Adventure, ago
second-chance hiring for MSP

Second-Chance Hiring for MSPs: Tapping into Overlooked Talent Pools

source Have you ever considered how second-chance hiring for MSP teams could transform everything? Think back to when you got the job, just barely, and showed up on the first day fully convinced they’d made a mistake. The hiring process was challenging, and impostor syndrome is no laughing matter. You’re nervous, second-guessing yourself, and wondering if you even belong there at all. But then you start working and realize you’re great at the job. Tasks… Continue Reading Second-Chance Hiring for MSPs: Tapping into Overlooked Talent Pools
By Kristina @ Support Adventure, ago