Tal @ Support Adventure

Key Responsibilities and Skills of an Effective Remote Service Coordinator

A remote service coordinator plays a crucial role in keeping teams, clients, and workflows connected, even when everyone is scattered across different locations. Because so much of today’s work happens online, the need for someone who can manage communication, schedules, and expectations has never been more important. This role goes far beyond simply passing messages along. A strong coordinator anticipates issues, organizes information, and ensures every request reaches the right person at the right time.… Continue Reading Key Responsibilities and Skills of an Effective Remote Service Coordinator
By Tal @ Support Adventure, ago

The Strategic Value of Outsourcing Service Coordination for MSPs

source Outsourcing service coordination for MSPs has become one of those strategic decisions that separates stagnant providers from genuinely scalable ones. When an MSP stops trying to juggle every support task internally, it suddenly frees up space to focus on higher-value work—and that’s often where growth actually begins. You see, the operational burden of handling tickets, scheduling, dispatching, follow-ups, and customer updates can quietly eat away at your team’s time. Even the most talented technicians… Continue Reading The Strategic Value of Outsourcing Service Coordination for MSPs
By Tal @ Support Adventure, ago

How to Build Confidence in an Outsourced IT Support Model

source When a business outsources their IT support to you, they quickly realize that trust is just as important as technical skill. Many businesses hesitate because they worry whether an external team can truly understand their systems, priorities, and expectations. That’s why building client confidence isn’t just a bonus—it’s the backbone of a successful outsourced model. When clients feel assured that their operations are protected, supported, and proactively monitored, your team becomes more than a… Continue Reading How to Build Confidence in an Outsourced IT Support Model
By Tal @ Support Adventure, ago

How to Use Client Testimonials to Enhance MSP Marketing?

When businesses seek MSP providers, they recognize two key points: Firstly, they have a limited grasp of IT processes. This understanding will be crucial for their enterprise’s future success. Consequently, a challenge arises. While it’s essential to make this work, figuring out how to do so is daunting. The most they can do is spend additional time researching reviews from others, like themselves, who have previously utilized these services. From the perspective of MSP marketing,… Continue Reading How to Use Client Testimonials to Enhance MSP Marketing?
By Tal @ Support Adventure, ago

Building a Local SEO Strategy for MSPs

Unlike some local industries, almost everyone looking for an MSP will first look for them online. Does this mean that the location and the local market don’t really matter? Not exactly! Local SEO ranking is incredibly important, which makes local SEO for MSPs more important than one would originally assume.  While the nature of this work is international, people tend to be closer to local businesses. After all, they share the same work ethic and… Continue Reading Building a Local SEO Strategy for MSPs
By Tal @ Support Adventure, ago

Crafting a Good Job Description That Attracts Top MSP Talent

Imagine you’re hiring for your MSP, and the applications start rolling in. It’s an exciting time but also challenging – especially when candidates seem confused about the role they’re applying for. This is where a good job description can make all the difference.  A well-crafted job post attacks the right talent and sets clear expectations. Without it, you’re likely to end up with frustrated hires who don’t quite understand what they’ve signed up for, increasing… Continue Reading Crafting a Good Job Description That Attracts Top MSP Talent
By Tal @ Support Adventure, ago

How to use ChatGPT and AI to find your perfect digital nomad destination

In the era of digital transformation, the conventional 9-to-5 office job is becoming a thing of the past. The advent of the internet and digital technologies has given birth to a new breed of professionals: the digital nomads. Equipped with a laptop and a robust internet connection, these individuals enjoy the liberty to work from any corner of the globe. This lifestyle offers an unmatched level of flexibility and independence, enabling people to work in… Continue Reading How to use ChatGPT and AI to find your perfect digital nomad destination
By Tal @ Support Adventure, ago

Where are our staff during Coronavirus quarantine?

Hello! As you probably know, most of the world is now in lockdown due to the COVID-19 pandemic. Since we are a fully remote-working team, our are not as impacted by this pandemic as other industries. We wanted to take this opportunity to show our team’s workspaces! David in Medellín, Colombia Nina in Belgrade, Serbia Sara in Novi Sad, Serbia Tal in Koh Phangan, Thailand Stevan in Belgrade, Serbia… Continue Reading Where are our staff during Coronavirus quarantine?
By Tal @ Support Adventure, ago

Europe vs. Asia Expat Lifestyle 2020: Culture, Food, Friends, Cost of Living, and Remote Working!

Have you ever wondered what the differences of an expat lifestyle in Europe vs. Asia? Eric and Tal from Support Adventure have spent the last few years living between Europe and Asia so they have the experience to compare the European vs. Asian expat lifestyles. Eric has lived in Belgrade, Serbia for over 7 years, and Tal has spent more than 15 months living all around Asia! They aim to generalize Europe and Asia, but… Continue Reading Europe vs. Asia Expat Lifestyle 2020: Culture, Food, Friends, Cost of Living, and Remote Working!
By Tal @ Support Adventure, ago

Our Core Values: What we stand for

Support Adventure is a global remote company that hires diverse set of people from around the world that formed a unique set of values for the organization. Our Story The company started with a dream from our founder, Eric. After growing up in Toronto and briefly living in London, he discovered a city called Belgrade in Serbia (South Eastern Europe). He wanted to continue working for London-based IT companies while living in Belgrade. Remote working… Continue Reading Our Core Values: What we stand for
By Tal @ Support Adventure, ago

Why you need a dispatcher to cut the chaos at your MSP

In this video, we analyze how Dispatchers are the key role in solving pain points that MSPs are experiencing while growing. The dispatcher is a role that helps organize the flow of tickets through the help desk. Write to Eric, the founder of Support Adventure, the premium MSP Staffing Company at [email protected]… Continue Reading Why you need a dispatcher to cut the chaos at your MSP
By Tal @ Support Adventure, ago

Support Adventure Stories: California to Colombia (Costs, Lifestyle, Walkability)

Here’s Tim sharing his story of moving into the San Francisco Bay Area, working for a cool exciting startup, having it turn into a financial cold corporate crappy environment, burning out and getting tired of the car-dependant lifestyle. He then moved to Medellín, Colombia and enjoys working in a calmer environment in a nice walkable city, an escape from the unaffordable Bay Area that’s facing an affordability crisis. Tim loves the weather in Medellin, and… Continue Reading Support Adventure Stories: California to Colombia (Costs, Lifestyle, Walkability)
By Tal @ Support Adventure, ago

How to find and train MSP technicians

People are the core of our business and we have spent years perfecting our process to find and hire the best technicians. We currently have a roster of talented technicians spread across the world in Southeast Europe, Southeast Asia, and Latin America. Here is our process to ensure that our clients always get a great hire with Support Adventure, the MSP Staffing Company: 1. Locate Great Staff We locate and identify potential candidates across many… Continue Reading How to find and train MSP technicians
By Tal @ Support Adventure, ago

Why we like working remotely

Text version below to those who prefer to read: Hey there, folks. My name is Eric from Support Adventure: The MSP Staffing Company. We are a community of people who live remotely around the world and work for the English speaking world online.  I wanted to make this video about the benefits of working remotely and working from home in general. Most of the people in Support Adventure, at least after they’re fully trained for… Continue Reading Why we like working remotely
By Tal @ Support Adventure, ago

Donovan in Rural Pacific Ecuador

We have a very dynamic remote team who live around the world in exciting destinations. We like to showcase some of the lifestyles and locations of our staff. Donovan, our contract manager, is living in a picturesque co-working and co-living space in rural Ecuador, paying only around $400US for his private accommodation including breakfast! Check out our video, or read to find out more about the place, and his lifestyle! Eric Muth: Hey everybody, welcome… Continue Reading Donovan in Rural Pacific Ecuador
By Tal @ Support Adventure, ago

Why your MSP is Chaos!

Here at Support Adventure, a company that provides outsourced MSP help desk services, we have worked with dozens of MSPs across the world, and with a birds eye view of the industry we often see similar issues and weak points. We wanted to address these trends that produce many of the problems that our clients face, and provide tips to improve. Here’s the most common problems we see: 1. The people you hire are too… Continue Reading Why your MSP is Chaos!
By Tal @ Support Adventure, ago