Tal @ Support Adventure

Tal Braiman is a growth-focused digital marketer and writer specializing in content that helps MSPs and IT service organizations scale. At Support Adventure, he supports marketing strategy across SEO, website optimization, and campaign planning, with a focus on making complex operational topics clear and actionable. His writing covers remote IT teams, onboarding, communication systems, and leadership practices that improve outcomes for globally distributed support organizations. Tal is a digital nomad who studied Entrepreneurship & Strategy at Toronto Metropolitan University. He has also published thought leadership pieces online, including articles on technology and digital trends.

Why you need a dispatcher to cut the chaos at your MSP

In this video, we analyze how Dispatchers are the key role in solving pain points that MSPs are experiencing while growing. The dispatcher is a role that helps organize the flow of tickets through the help desk. Write to Eric, the founder of Support Adventure, the premium MSP Staffing Company at [email protected]… Continue Reading Why you need a dispatcher to cut the chaos at your MSP
By Tal @ Support Adventure, ago

Support Adventure Stories: California to Colombia (Costs, Lifestyle, Walkability)

Here’s Tim sharing his story of moving into the San Francisco Bay Area, working for a cool exciting startup, having it turn into a financial cold corporate crappy environment, burning out and getting tired of the car-dependant lifestyle. He then moved to Medellín, Colombia and enjoys working in a calmer environment in a nice walkable city, an escape from the unaffordable Bay Area that’s facing an affordability crisis. Tim loves the weather in Medellin, and… Continue Reading Support Adventure Stories: California to Colombia (Costs, Lifestyle, Walkability)
By Tal @ Support Adventure, ago

How to find and train MSP technicians

People are the core of our business and we have spent years perfecting our process to find and hire the best technicians. We currently have a roster of talented technicians spread across the world in Southeast Europe, Southeast Asia, and Latin America. Here is our process to ensure that our clients always get a great hire with Support Adventure, the MSP Staffing Company: 1. Locate Great Staff We locate and identify potential candidates across many… Continue Reading How to find and train MSP technicians
By Tal @ Support Adventure, ago

Why we like working remotely

Text version below to those who prefer to read: Hey there, folks. My name is Eric from Support Adventure: The MSP Staffing Company. We are a community of people who live remotely around the world and work for the English speaking world online.  I wanted to make this video about the benefits of working remotely and working from home in general. Most of the people in Support Adventure, at least after they’re fully trained for… Continue Reading Why we like working remotely
By Tal @ Support Adventure, ago

Donovan in Rural Pacific Ecuador

We have a very dynamic remote team who live around the world in exciting destinations. We like to showcase some of the lifestyles and locations of our staff. Donovan, our contract manager, is living in a picturesque co-working and co-living space in rural Ecuador, paying only around $400US for his private accommodation including breakfast! Check out our video, or read to find out more about the place, and his lifestyle! Eric Muth: Hey everybody, welcome… Continue Reading Donovan in Rural Pacific Ecuador
By Tal @ Support Adventure, ago

Why your MSP is Chaos!

Here at Support Adventure, a company that provides outsourced MSP help desk services, we have worked with dozens of MSPs across the world, and with a birds eye view of the industry we often see similar issues and weak points. We wanted to address these trends that produce many of the problems that our clients face, and provide tips to improve. Here’s the most common problems we see: 1. The people you hire are too… Continue Reading Why your MSP is Chaos!
By Tal @ Support Adventure, ago