Video screening candidates

The 2-Minute Intro Video: Screening MSP Candidates Before You Ever Talk to Them

Screening candidates by video has become one of the sharpest filters MSPs can add to their hiring process. Before a single interview slot gets booked, a two-minute intro video tells you more about a candidate’s communication style, technical fluency, and client-facing presence than a resume ever could. For an industry where remote support techs represent your brand on every call, that early read matters. The idea is simple. Ask candidates to record a short video… Continue Reading The 2-Minute Intro Video: Screening MSP Candidates Before You Ever Talk to Them
neurodivergent IT technicians

Why So Many of Your Best MSP Techs Are Neurodivergent

Every high-performing MSP is most likely to have neurodivergent IT technicians among their top performers on the help desk or NOC floor. This is neither a coincidence nor a trend. It reflects something the industry has been slow to name. Autism and ADHD are the two forms of neurodivergence most commonly observed in high-performing IT roles, and each contributes different strengths. Autism tends to bring pattern recognition, systems thinking, comfort with detailed technical work, and… Continue Reading Why So Many of Your Best MSP Techs Are Neurodivergent
Senior MSP Technicians

The Superhero Question: How to Win Over Senior MSP Technicians

Selling to senior MSP technicians is nothing like selling to a procurement manager or a business owner. These are people who have spent years in the weeds — patching systems at 2 a.m., chasing down false positives, and cleaning up messes left by vendors who overpromised and underdelivered. They don’t care about your slide deck. They care whether your tool actually works, whether it plays nicely with their existing stack, and whether it’s going to… Continue Reading The Superhero Question: How to Win Over Senior MSP Technicians