Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!

Find and Hire the Best IT Support Technicians for Your MSP

The success of your company as a managed service provider depends on your ability to deliver top-notch IT support that makes your customers feel consistently taken care of. In order to make good on this promise to your clients, you must employ the best MSP technicians. Ones who are knowledgeable, dependable and personable.To help you achieve that, we’ll examine the essentials for hiring stand-out IT technicians for your MSP help desk, and how to… Continue Reading Find and Hire the Best IT Support Technicians for Your MSP
By Kristina @ Support Adventure, ago

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
By Kristina @ Support Adventure, ago

5 Tips to Boost Productivity and Customer Satisfaction for your MSP

If your MSP help desk is in a productivity rut and you don’t know how to get out of it, we’ve got you covered! In our experience working with and consulting many MSPs, the chaos in their environment is often caused by either a sudden growth in staff and/or clients or ineffective communication and documentation.But whichever the reason, it’s important to take an honest look at your situation and accept it for what it… Continue Reading 5 Tips to Boost Productivity and Customer Satisfaction for your MSP
By Kristina @ Support Adventure, ago

The Cheapest Places To Live in Costa Rica!

If you’re planning a move to Costa Rica, choosing a place to live can be the most crucial decision, especially when your budget is tight. And although the country is known for being generally affordable, it still has higher than average prices compared to other countries in Latin America. Therefore, you need to select a place to live wisely, and we are here to help you do just that.  The Top Cheapest Places To Live… Continue Reading The Cheapest Places To Live in Costa Rica!
By Kristina @ Support Adventure, ago

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
By Kristina @ Support Adventure, ago

Working Remotely On An MSP Help Desk

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers.In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Working Remotely On An MSP Help Desk
By Kristina @ Support Adventure, ago

Building a Career as a Tier 3 IT Support Tech

This article offers valuable advice for individuals seeking to establish a thriving career in the IT industry as a Level 3 IT support technician. The piece outlines key strategies for developing specialized skills, obtaining professional certifications, and building a network of IT professionals to advance one’s career. While these guidelines are specifically tailored to Level 3 IT support technicians, they can be beneficial for all IT technicians, regardless of their career stage. As a remote… Continue Reading Building a Career as a Tier 3 IT Support Tech
By Kristina @ Support Adventure, ago

Moving to Thailand with No Money or a Tight Budget

Moving to Thailand in 2023 can be a dream come true, but if you are struggling to save money or earn enough income, it can feel like it’s too daunting a task. But with a bit of planning and creativity, you can make your move to the Land of Smiles a success.Here are some tips on how to move to Thailand with no money or a tight budget:Research Cheap Flights: Look for budget… Continue Reading Moving to Thailand with No Money or a Tight Budget
By Kristina @ Support Adventure, ago

The Safest Places to Live in Costa Rica 2023

Planning a trip to Costa Rica, and feeling nervous about safety? Then this is the article for you! We are here to help you learn how to stay safe in Costa Rica by listing the least dangerous places for living in the country, as well as safety tips for using public transport. We’ll also share the best times to visit to have the most enjoyable, stress-free experience.The safest places to stay in Costa Rica… Continue Reading The Safest Places to Live in Costa Rica 2023
By Kristina @ Support Adventure, ago

Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand

Don’t ask yourself IF you should work remotely from Thailand. Ask yourself why you aren’t doing it already! If you share our enthusiasm for the remote lifestyle, you probably don’t need much convincing to hit the road on your next adventure. And if that adventure is Thailand, we have practical advice and reliable info on where to stay as a remote worker in this epic country.Where to move to in Thailand for remote workers… Continue Reading Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand
By Kristina @ Support Adventure, ago

The Safest European Cities for Digital Nomads

When you’re traveling, feeling unsafe can kill the vibe instantly. And for digital nomads, especially female travelers, it can be extra frustrating when you want to enjoy a destination, but you feel paralyzed by paranoia that something bad will happen. However, there’s no need to get cold feet for your upcoming travel plans due to safety concerns. You can easily kick off your next remote work adventure with these safe, beginner-friendly European cities.The safest… Continue Reading The Safest European Cities for Digital Nomads
By Kristina @ Support Adventure, ago

Our most popular articles in 2022: Build your Nomadic Dream Life!

Are you ready to turn your dream of becoming a digital nomad into a reality? Well, the year 2022 has been all about working remotely and as it comes to a close, it’s time to set our sights on the future. And what better way to kick off the new year than by taking control of your career and your life by learning what it takes to be a successful digital nomad?Get inspired and… Continue Reading Our most popular articles in 2022: Build your Nomadic Dream Life!
By Kristina @ Support Adventure, ago

10 Quintessential Things to Do in Europe for 2023: Events and Experiences 

For travellers wanting to avoid FOMO on their next Euro trip, we know it can feel overwhelming trying to choose from the continent’s many places to visit. That’s why we’re here to take a little holiday planning stress off your shoulders. We’ve handpicked the most unique and fulfilling things to see and do in Europe all year round. So get ready for a trip filled with adventure and awe by experiencing one or more of… Continue Reading 10 Quintessential Things to Do in Europe for 2023: Events and Experiences 
By Kristina @ Support Adventure, ago

Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully

What is the most common reason MSP owners want to sell their MSP? After, let’s say, 20 years of running a company, what would make an MSP owner decide to sell the company? Could it be burnout? Could it be the desire to move to something else? When does it make sense to sell and what needs would selling the MSP fulfil? We had a chance to talk to acquisition and merging expert and get… Continue Reading Most Common Reasons MSP Owners sell their MSPs and How Can You Sell Yours Successfully
By Kristina @ Support Adventure, ago

How to Find an Apartment in Belgrade: An Easy Guide for Newcomers

Are you an expat or remote worker searching for an apartment in Belgrade, but you’re struggling due to the language barrier, or being out of the loop on how to find accommodations? Well, we’re here to help you. This guide will detail everything you need to know about apartment hunting in Belgrade. We’ll explain what to expect for rent prices, what to know about contracts, residency and more. Here’s a gist of how landing an… Continue Reading How to Find an Apartment in Belgrade: An Easy Guide for Newcomers
By Kristina @ Support Adventure, ago

MSP’s Guide to Best Marketing Strategies and Tips

Don’t let the title fool you. This article will not provide you with a quick-fix solution that will generate leads for your MSP overnight. Instead, you will better understand how niche marketing for MSPs works, and how you can make it profitable for your company and clients. This guide was assembled based on a conversation we had with Devin Rose of eBridge, an expert marketing company that has been operating for 20 years. They specialize… Continue Reading MSP’s Guide to Best Marketing Strategies and Tips
By Kristina @ Support Adventure, ago

How to Market your MSP (In House vs. Marketing Agency)

Marketing can be a significant pain point for a lot of MSPs. Some owners believe that marketing your MSP will not produce substantial results. Others consider it too complicated or expensive, but the truth is different. There are tremendous benefits to investing in marketing, including acquiring new leads, increasing the visibility of your MSP, increasing sales, gaining authority in your field and creating trust with your customers. You can start making life-changing marketing decisions today… Continue Reading How to Market your MSP (In House vs. Marketing Agency)
By Kristina @ Support Adventure, ago

Why Are So Many Foreigners Moving to Serbia?

What is the secret behind so many foreigners moving to Serbia recently? In this article, we’ll uncover the hidden reasons why people seem to be flocking to this Balkan powerhouse. Furthermore, we’ll answer questions you have, such as “How can you stay long-term in Serbia,” “What is it like for foreigners” and “What are the best places for foreigners to live in Serbia?”Why Are So Many Foreigners Moving to Serbia?Affordable lifestyleRemote work-accommodating … Continue Reading Why Are So Many Foreigners Moving to Serbia?
By Kristina @ Support Adventure, ago

Working Remotely in Brazil: Your Complete Guide

To everyone’s delight, Brazil has launched their new digital nomad visa in February 2022! Remote workers worldwide will have a chance to live and work remotely from this beautiful South American country. Known for its beaches, exciting nightlife, carnivals, rain forest and great food, Brazil is an excellent fit for digital nomads looking to feed their souls with wonder. With the digital nomad visa, it has never been easier to enter and stay long-term in… Continue Reading Working Remotely in Brazil: Your Complete Guide
By Kristina @ Support Adventure, ago

Winter Travel in Europe for Remote Workers: The Top 15 Budget-Friendly Places in 2022/2023

Do you ever wonder where in the world are all those beautiful places you see on your friends’ Instagram stories? Well, some of them might just be a location on this list! Whether you are looking to relocate to a sunny or snowy European city during the winter, these budget-friendly, awe-inspiring places are where to go as a remote worker. The 15 Best Warm and Cold Places to Spend Winter in Europe for Remote Workers… Continue Reading Winter Travel in Europe for Remote Workers: The Top 15 Budget-Friendly Places in 2022/2023
By Kristina @ Support Adventure, ago