Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
easy visa for south african citizens. an image of a couple relocating to a new country and happy to start a life there.

Easy Digital Nomad Visas for South African Citizens

There are several affordable countries that offer relatively easy or flexible visa options for South African  digital nomads:Mexico: South African citizens can apply for a long-term “Temporary Residency” visa, which allows them to stay in the country for up to four years and work remotely.Estonia: South African citizens can apply for a “Digital Nomad Visa” which allows them to live and work in Estonia for up to a year. There is an option… Continue Reading Easy Digital Nomad Visas for South African Citizens
By Kristina @ Support Adventure, ago
remote msp workspace

7 Steps to a Great Workspace for Your Remote Staff

In today’s fast-paced IT environment, Managed Service Providers (MSPs) are increasingly adopting remote work models. This shift necessitates rethinking workspace dynamics to ensure efficiency, productivity, and employee satisfaction. Let’s dive into how MSPs can create a better environment for their remote staff by focusing on aspects like MSP remote staff management, help desk best practices, and effective communication strategies.1. Establish a Robust Remote InfrastructureTwo major avenues lead to an improved remote infrastructure: Essential… Continue Reading 7 Steps to a Great Workspace for Your Remote Staff
By Kristina @ Support Adventure, ago
remote it jobs at night

Night Shift Remote IT Jobs Guide: Best Time Zones

Welcome to Support Adventure, where we specialize in matching IT talent with global opportunities. As pioneers in remote IT jobs (at night), we understand the intricacies of time zone challenges and the unique lifestyle of night shift remote work.With the world being so interconnected, the opportunity to work in a different time zone from the comfort of your home has become a reality for many IT professionals. We’re here to guide you through the… Continue Reading Night Shift Remote IT Jobs Guide: Best Time Zones
By Kristina @ Support Adventure, ago
A recruitment specialist looking at candidates profile profile provided by an RPO for MSPs

How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?

Make yourself comfortable and let’s start our talk about the world of Recruitment Process Outsourcing (RPO). We’ll talk about it in simple terms, using relatable comparisons, in a way that feels like chatting over coffee, not a stuffy boardroom meeting. So, sit back as we go over the topic together.What’s the Deal with RPO?Think of RPO as your hiring sidekick. It’s a service where you hand over the reins of finding and hiring… Continue Reading How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?
By Kristina @ Support Adventure, ago
Reddit MSP IT technician superhero sitting at a helpdesk

Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics

Today we’re taking a closer look at a buzzing Reddit conversation started by u/damagedproletarian. It was the monthly top post in r/MSPs so it’s fair to say that the topic raised some dust among MSPs and MSP staff alike.The perspectives offered in the thread are real-time concerns MSPs are facing. As such, they caught our eye at Support Adventure as well. Working with over 200 MSPs and providing the best staff to them, we… Continue Reading Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics
By Kristina @ Support Adventure, ago
a man in bed reading on his phone about how to sleep better as an IT tech

How to Sleep Better as an IT Technician

Let’s talk about something we often code right out of our day – sleep. It’s the silent background app in our lives, crucial for debugging our brains after a day of tackling tech puzzles. Without it, we’re like smartphones with glitchy software – everything’s just a bit slower and more prone to crashing. It’s time to reboot our sleep habits and get you sleeping like a log (and we don’t mean the error kind)!I.… Continue Reading How to Sleep Better as an IT Technician
By Kristina @ Support Adventure, ago
an animation of a hand watch with two people working on their laptops in the background, representing the time it takes to hire an IT level 3 help desk technician

How Long Does It Take to Hire a Level 3 IT Technician?

The universal formula that can determine the timeframe within which a Level 3 IT Technician can be hired does not exist. However, it is possible to make the process shorter without compromising on the quality of your new hire or their role on your MSP service desk. To show us how to save valuable time and get the best out of hiring Level 3 IT technicians, we turned to Eric, the founder of Support Adventure… Continue Reading How Long Does It Take to Hire a Level 3 IT Technician?
By Kristina @ Support Adventure, ago
cheap countries fast internet

5 Cheapest Countries with Fast Internet for Techies

The world has become a playground for tech-oriented digital nomads like yourself – aren’t you looking forward to staying in places that not only spark your creativity but also offer the comfort of a developed country without the hefty price tag? If you’ve realized the importance of a supportive community, a fast internet connection, and an affordable cost of living, this article will inspire you with the right destinations that fit both your needs AND… Continue Reading 5 Cheapest Countries with Fast Internet for Techies
By Kristina @ Support Adventure, ago
An illustration ofa camera watching over a computer screen, cybersecurity for managed services

Cybersecurity in Managed Services: A Complete Blueprint

In today’s interconnected world, cybersecurity transcends traditional workplace boundaries and emerges as a critical cornerstone within managed service provider (MSP) operations. With the digitization of business processes, MSPs are not merely service providers; they are the guardians of their clients’ digital lifelines. Should those lifelines be compromised, there can be legal consequences. At Support Adventure, we’ve delved deeper into this topic in a recent podcast conversation with Joseph Brunswick of  Brunsman Advisory Group, an insurance… Continue Reading Cybersecurity in Managed Services: A Complete Blueprint
By Kristina @ Support Adventure, ago
An illustration of a shared house living room for remote workers.

Shared Housing Guide for Remote Workers

The allure of the digital nomad lifestyle is undeniable. The freedom to work from anywhere and meet like-minded people are just a couple of perks. That being said, with this freedom comes the challenge of finding suitable accommodation that caters to the unique needs of remote workers. Could shared housing be the right solution?We did the research and presented it in this shared housing guide for remote workers. Keep reading to get insights into… Continue Reading Shared Housing Guide for Remote Workers
By Kristina @ Support Adventure, ago
an IT professional man in a suit walking among servers in a server room,

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could.Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face.At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians
By Kristina @ Support Adventure, ago
a person sitting at a laptop, looking for a SIM card in Turkey and holding his head in frustration

How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)

What happens when you’re a foreigner in Turkey and you want to buy a local SIM card? It’s not what you’re probably expecting!My experience led me down the path of visiting Turkcell SIM card hell. Now I’ve come back to tell you a story about how that went. Here’s what not to do!What Not to Do When Buying a SIM Card in TurkeyThere are many logistical challenges to becoming a digital nomad in… Continue Reading How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)
By Kristina @ Support Adventure, ago
direct staffing alternative for MSPs, drawing of people in a bright office working on computers

Direct Staffing Alternative for MSPs

Traditional staffing methods can be restrictive and costly. They can make it difficult for MSPs to offer extended services, such as round-the-clock help desk support. This can lead to decreased service quality and even loss of clients. However, there is a tested solution for MSP helpdesks looking to better and expand their services. From cost savings to discovering global talent, find out how remote staffing could be a great direct staffing alternative for your MSP.… Continue Reading Direct Staffing Alternative for MSPs
By Kristina @ Support Adventure, ago
A drawing of people working on their laptops in a co-working space.

IT Staff Training Best Practices

Without the right IT staff training, your MSP risks inefficiencies, miscommunication, and service delivery issues. These are real risks that can have serious consequences. With the decrease in the quality of service, loss of accountability, and delays, you can see your clients become dissatisfied which can result in losing them.Therefore, it is important to prevent these issues by following the tried and true IT staff training best practices, from experts in the field. As… Continue Reading IT Staff Training Best Practices
By Kristina @ Support Adventure, ago

Working in IT or STEM? Apply for a Czech Republic Digital Nomad Visa

The Czech Republic has recently launched a digital nomad visa for remote IT employees and freelancers from eight countries! The lively and artsy nation, which has long been a favorite of Western travelers for its welcoming Slavic atmosphere mixed with a social market economy, is a staple within the digital nomad community. So keep reading to learn more about how you can apply for the Czech Republic Digital Nomad Visa and work in this beautiful… Continue Reading Working in IT or STEM? Apply for a Czech Republic Digital Nomad Visa
By Kristina @ Support Adventure, ago

Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program

The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry.To do so, MSPs need to have a strong ship with a capable crew, ready to adjust to any conditions gracefully. That’s precisely what makes our technicians… Continue Reading Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program
By Kristina @ Support Adventure, ago

The Best Spots to Work Remotely in Serbia… (Plus! Tips on Work Permits and Finding a Job)

If you’re coming to Serbia as a remote worker for the first time, we’ve picked some of the best online working spots in our favorite cities, which are Belgrade, Novi Sad, Niš! Keep reading to find out what makes these places special, when the best time to visit is if you want to pay less for accommodations, what some of the best online jobs in Serbia are and where to find them. And if you… Continue Reading The Best Spots to Work Remotely in Serbia… (Plus! Tips on Work Permits and Finding a Job)
By Kristina @ Support Adventure, ago

Work Better as a Digital Nomad in IT: 5 Harmful Habits to Avoid

In today’s fast-paced digital world, remote work has become a game-changer for the IT industry. IT technicians are embracing the freedom to work from anywhere in the world as digital nomads. But as a side effect, harmful habits we adopt as remote workers can get in the way of maintaining a healthy work-life balance.As a remote IT staffing company, we at Support Adventure truly recognize the importance of work-life balance for digital nomads in… Continue Reading Work Better as a Digital Nomad in IT: 5 Harmful Habits to Avoid
By Kristina @ Support Adventure, ago

Remote Working in Bulgaria: A Hidden Gem for Digital Nomads!

When it comes to remote work, Bulgaria might not be the first country that comes to most people’s minds, making it a hidden treasure for digital nomads seeking the perfect blend of affordability, captivating landscapes and a vibrant culture.However, with the latest digital nomad fest to take place in Bansko, Bulgaria, the country might not be overlooked for much longer!In this article, we’ll explore lesser-known locations in the country that offer the best… Continue Reading Remote Working in Bulgaria: A Hidden Gem for Digital Nomads!
By Kristina @ Support Adventure, ago

Working Remotely In Italy: Visas, Hidden Gems and the Cost of Living

Unlock remote work opportunities in Italy with this comprehensive guide!Dreaming of working remotely in the picturesque country of Italy? In this article, we’ll dive into the world of remote work opportunities, digital nomad visas and the cost of living in Italy. Whether you’re a digital nomad or just someone seeking a more flexible work arrangement, we’ll provide you with valuable insights to make your Italian remote work journey a success.How to Secure a… Continue Reading Working Remotely In Italy: Visas, Hidden Gems and the Cost of Living
By Kristina @ Support Adventure, ago