MSP recruitment

MSP interview writing test

Write the Email: How to Test Written Client Communication in an MSP Interview

MSPs hire for technical skill first, then wonder why client relationships fall apart. An MSP interview writing test catches that gap before it costs you a contract. A technician who can fix a server but can’t explain the fix in plain English will frustrate clients every single time. Most interviews focus on troubleshooting scenarios and certification checklists. Candidates rehearse for those. Few prepare for a five-minute writing exercise that asks them to draft a client-facing… Continue Reading Write the Email: How to Test Written Client Communication in an MSP Interview
By Tal @ Support Adventure, ago
Video screening candidates

The 2-Minute Intro Video: Screening MSP Candidates Before You Ever Talk to Them

Screening candidates by video has become one of the sharpest filters MSPs can add to their hiring process. Before a single interview slot gets booked, a two-minute intro video tells you more about a candidate’s communication style, technical fluency, and client-facing presence than a resume ever could. For an industry where remote support techs represent your brand on every call, that early read matters. The idea is simple. Ask candidates to record a short video… Continue Reading The 2-Minute Intro Video: Screening MSP Candidates Before You Ever Talk to Them
By Tal @ Support Adventure, ago
Senior MSP Technicians

The Superhero Question: How to Win Over Senior MSP Technicians

Selling to senior MSP technicians is nothing like selling to a procurement manager or a business owner. These are people who have spent years in the weeds — patching systems at 2 a.m., chasing down false positives, and cleaning up messes left by vendors who overpromised and underdelivered. They don’t care about your slide deck. They care whether your tool actually works, whether it plays nicely with their existing stack, and whether it’s going to… Continue Reading The Superhero Question: How to Win Over Senior MSP Technicians
By Tal @ Support Adventure, ago