MSP Documentation

remote hiring checklist

The Readiness Checklist: What You Need Documented Before You Hire Remotely

Before you post that first job ad, you need a remote hiring checklist that covers more than a list of open roles. Most companies jump straight into interviews and only find the gaps once a new hire logs in on day one with no access, no clear tasks, and no idea who to ask. Remote teams run on written information. Nobody can lean over a desk to clarify a vague job description, a missing security… Continue Reading The Readiness Checklist: What You Need Documented Before You Hire Remotely
By Tal @ Support Adventure, ago
mining closed tickets

Mining Closed Tickets: The Gold Mine Your MSP Is Ignoring 

Mining closed tickets is among the most underutilized practices in managed service operations. Most MSPs focus their attention on the active queue, but the resolved one carries patterns, billing gaps, and training signals that the active pipeline never surfaces on its own. The average help desk accumulates hundreds of resolved tickets every month. Each one carries metadata, technician notes, resolution steps, and client context that teams rarely revisit. That information does not expire the moment… Continue Reading Mining Closed Tickets: The Gold Mine Your MSP Is Ignoring 
By Tal @ Support Adventure, ago