IT Service Management

The Future of ITIL

The Future of ITIL: Key Trends in IT Service Management

PeopleCert released ITIL Version 5 on February 12, 2026, following its 2021 acquisition of AXELOS, and about 60% of its content is new or changed from ITIL 4. That gives IT teams and MSPs a real, dated answer to what’s next for ITIL, instead of another set of predictions. Now the job is working out what still applies to your setup and what got replaced. This piece breaks down what shifted between ITIL 4 and… Continue Reading The Future of ITIL: Key Trends in IT Service Management
By Tal @ Support Adventure, ago
how to communicate with your IT team

“Hey, Do You Have a Minute?” Is the Worst Message You Can Send to a Tech

Understanding how to communicate with your IT team can make or break your working relationship with the people who keep your systems running. Most non-technical employees don’t realize that a casual “hey, do you have a minute?” lands very differently in a tech’s inbox than it does anywhere else. That innocent-sounding question interrupts deep, focused work, and rebuilding that focus once it’s broken takes real effort. A developer debugging a tricky issue or an engineer… Continue Reading “Hey, Do You Have a Minute?” Is the Worst Message You Can Send to a Tech
By Tal @ Support Adventure, ago