IT hiring

MSPs hire for technical skill first, then wonder why client relationships fall apart. An MSP interview writing test catches that gap before it costs you a contract. A technician who can fix a server but can’t explain the fix in plain English will frustrate clients every single time. Most interviews focus on troubleshooting scenarios and certification checklists. Candidates rehearse for those. Few prepare for a five-minute writing exercise that asks them to draft a client-facing… Continue Reading Write the Email: How to Test Written Client Communication in an MSP Interview