Help Desk

how to communicate with your IT team

“Hey, Do You Have a Minute?” Is the Worst Message You Can Send to a Tech

Understanding how to communicate with your IT team can make or break your working relationship with the people who keep your systems running. Most non-technical employees don’t realize that a casual “hey, do you have a minute?” lands very differently in a tech’s inbox than it does anywhere else. That innocent-sounding question interrupts deep, focused work, and rebuilding that focus once it’s broken takes real effort. A developer debugging a tricky issue or an engineer… Continue Reading “Hey, Do You Have a Minute?” Is the Worst Message You Can Send to a Tech
By Tal @ Support Adventure, ago
neurodivergent IT technicians

Why So Many of Your Best MSP Techs Are Neurodivergent

Every high-performing MSP is most likely to have neurodivergent IT technicians among their top performers on the help desk or NOC floor. This is neither a coincidence nor a trend. It reflects something the industry has been slow to name. Autism and ADHD are the two forms of neurodivergence most commonly observed in high-performing IT roles, and each contributes different strengths. Autism tends to bring pattern recognition, systems thinking, comfort with detailed technical work, and… Continue Reading Why So Many of Your Best MSP Techs Are Neurodivergent
By Tal @ Support Adventure, ago