Support Adventure Blog

Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.

Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.

Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.

Categories

Careers

Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.

MSP

Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.

Lifestyle

Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.

Our Latest Posts
MSP Advice

How Remote Service Coordinators Improve Client Communication and Satisfaction

A remote service coordinator plays a bigger role in client satisfaction than most people realize. In many industries today, businesses rely on digital communication to keep customers informed, supported, and engaged. When clients feel heard and taken care of quickly, trust grows — and that’s exactly where a remote service coordinator steps in.

They streamline communication, handle updates, manage service requests, and ensure no message slips through the cracks. Instead of clients waiting for answers or wondering who to contact, they have a single, reliable point of contact dedicated to helping them.

Tal @ Support Adventure December 12, 2025
MSP Dispatcher

Key Responsibilities and Skills of an Effective Remote Service Coordinator

A remote service coordinator plays a crucial role in keeping teams, clients, and workflows connected, even when everyone is scattered across different locations. Because so much of today’s work happens online, the need for someone who can manage communication, schedules, and expectations has never been more important. This role goes

Tal @ Support Adventure December 3, 2025
IT Staff Outsourcing

How to Build Confidence in an Outsourced IT Support Model

Many businesses hesitate to outsource IT because they worry about losing control. Discover how to replace that hesitation with confidence through clear reporting, proactive monitoring, and consistent communication.

Tal @ Support Adventure November 20, 2025
Measuring performance metrics for IT support
IT Staff Outsourcing

Measuring Performance Metrics for Outsourced IT Support Staff

source Measuring performance metrics for IT support is essential when outsourcing this critical function. You’re not just hiring a team to respond to tickets — you’re trusting them to uphold your company’s reputation, productivity, and customer satisfaction standards. Without clear benchmarks, it’s difficult to know whether they’re truly meeting expectations.

Kristina @ Support Adventure November 13, 2025
train IT remote service coordinators
IT Support Staffing

Training Remote Service Coordinators on Your MSP’s Service Standards

source When you try to train IT remote service coordinators remotely, the process can feel a little overwhelming. Unlike in-office onboarding, where you can walk new hires through systems or check in casually, remote onboarding requires intentional structure and communication from the very start. You see, these technicians and service

Kristina @ Support Adventure November 6, 2025
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Posts About Support Adventure
Support Adventure

Support Adventure Reviews

Are you thinking about joining Support Adventure as a client or a new employee but are unsure if we would be the right fit for each other? You’ll find something valuable in this article in whichever category you fall under. As a fully remote-operated outsourcing company run by expats, our

Kristina @ Support Adventure January 31, 2022 No Comments
MSP Staff Outsourcing

Why we love hiring staff from South Africa!

We have a soft spot for hiring staff from South Africa. So many of our remote techs, admin assistants and even entry level support agents are from this beautiful country. At this point, you might be wondering why. Well, when we first started Support Adventure, a premium remote staffing company

Kristina @ Support Adventure November 23, 2021 No Comments
Lifestyle

History of Support Adventure and its founder Eric Muth

Support Adventure – the expat-run MSP Staffing Company was founded on a strong company culture valuing global cooperation, consistent structure, and prioritizing a work and travel lifestyle. To better understand our values and growth, we must share with you the journey of our founder Eric Muth, from prodigal high school

Nwando @ Support Adventure January 26, 2021 No Comments

Our Core Values: What we stand for

Support Adventure is a global remote company that hires diverse set of people from around the world that formed a unique set of values for the organization. Our Story The company started with a dream from our founder, Eric. After growing up in Toronto and briefly living in London, he

Tal @ Support Adventure January 6, 2020 1 Comment
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