Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.
Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.
Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.
Mining closed tickets is among the most underutilized practices in managed service operations. Most MSPs focus their attention on the active queue, but the resolved one carries patterns, billing gaps, and training signals that the active pipeline never surfaces on its own. The average help desk accumulates hundreds of resolved
Your MSP help desk is quietly costing you. Not through bad service, but through missed opportunities hidden inside the tickets your team closes every single day. Most MSPs treat escalation as a one-way street: a junior tech hits a wall, kicks the ticket up the chain, and senior staff takes
Meet Support Adventure’s June 2026 featured MSP technicians, including experienced Level 2 and Level 3 IT support professionals ready to support your managed services help desk.
A good MSP ticket summary line does more work than most techs realize. It sets the tone for every interaction that follows, shapes how fast a ticket gets routed, and often determines whether the client feels heard before anyone picks up the phone. Most techs treat the summary as a
Every MSP hiring manager has felt it at some point. You post a role, interview a handful of candidates, and watch your top pick take an offer somewhere else — for a salary you simply cannot match. The talent shortage in managed services is real, and it has pushed more
Selling to senior MSP technicians is nothing like selling to a procurement manager or a business owner. These are people who have spent years in the weeds — patching systems at 2 a.m., chasing down false positives, and cleaning up messes left by vendors who overpromised and underdelivered. They don’t
When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer
Are you thinking about joining Support Adventure as a client or a new employee but are unsure if we would be the right fit for each other? You’ll find something valuable in this article in whichever category you fall under. As a fully remote-operated outsourcing company run by expats, our
We have a soft spot for hiring staff from South Africa. So many of our remote techs, admin assistants and even entry level support agents are from this beautiful country. At this point, you might be wondering why. Well, when we first started Support Adventure, a premium remote staffing company
Support Adventure – the expat-run MSP Staffing Company was founded on a strong company culture valuing global cooperation, consistent structure, and prioritizing a work and travel lifestyle. To better understand our values and growth, we must share with you the journey of our founder Eric Muth, from prodigal high school