Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.
Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.
Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.
source When you try to train IT remote service coordinators remotely, the process can feel a little overwhelming. Unlike in-office onboarding, where you can walk new hires through systems or check in casually, remote onboarding requires intentional structure and communication from the very start. You see, these technicians and service
source When it comes to outsourcing IT support, many businesses see it as a cost-effective and efficient way to access specialized expertise without maintaining a large in-house team. It can streamline operations, reduce overhead, and even provide around-the-clock technical coverage. However, the benefits of outsourcing IT support come with certain
source Service Level Agreements (SLAs) can make or break the trust between clients and remote IT support teams. You see, when everything is handled online, expectations around response time, resolution quality, and communication clarity become even more critical. That’s why managing these expectations requires more than just a signed document—it
source When it comes to outsourcing IT support, businesses need more than just technical expertise—they require reliability, effective communication, and problem-solving skills that align with their company goals. The right technician doesn’t just fix issues; they prevent them, saving your business time and resources in the long run. You see,
source IT support coverage is no longer a luxury—it’s a necessity for businesses that depend on continuous digital operations. In today’s connected world, even a few minutes of downtime can lead to lost revenue, frustrated customers, and missed opportunities. That’s where 24/7 remote technicians come in. These experts monitor, maintain,
source When weighing the choice between in-house technicians and outsourced IT support, businesses face a decision that can shape both their budget and daily operations. On one hand, maintaining an internal team offers easier availability and a sense of control. On the other hand, outsourcing can cut costs while providing
Are you thinking about joining Support Adventure as a client or a new employee but are unsure if we would be the right fit for each other? You’ll find something valuable in this article in whichever category you fall under. As a fully remote-operated outsourcing company run by expats, our
We have a soft spot for hiring staff from South Africa. So many of our remote techs, admin assistants and even entry level support agents are from this beautiful country. At this point, you might be wondering why. Well, when we first started Support Adventure, a premium remote staffing company
Support Adventure – the expat-run MSP Staffing Company was founded on a strong company culture valuing global cooperation, consistent structure, and prioritizing a work and travel lifestyle. To better understand our values and growth, we must share with you the journey of our founder Eric Muth, from prodigal high school
Support Adventure is a global remote company that hires diverse set of people from around the world that formed a unique set of values for the organization. Our Story The company started with a dream from our founder, Eric. After growing up in Toronto and briefly living in London, he