Outsource a Remote IT Support Technician

Vetted, MSP-Experienced & Ready to Start

Bring on a dedicated remote IT support technician who integrates seamlessly into your helpdesk’s team and tools. We recruit, vet, and onboard technicians who integrate into your PSA/RMM workflows and resolve tickets, while we handle admin, payroll and compliance.

Discover how a remote MSP technician can reduce ticket pressure, improve MTTA and first-contact resolution, and give your helpdesk stronger coverage.

Why MSPs hire our technicians

A dedicated remote IT Support Technician helps MSPs reduce ticket backlog, improve response times, and deliver consistent client experience – without the hassle of interviewing endless candidates and the hiring overhead and high costs of local staff.

With pre-vetted technicians who pass our training and testing program, you can scale your helpdesk quickly and predictably. This is the fastest way for MSPs like yours to add coverage, reduce aging tickets, and improve SLA responsiveness without the struggle of recruiting new staff from scratch in house.

Because CVs can be misleading, we validate skills with real tickets in VM tests and recorded candidate videos, so you can see how they work and communicate before you even interview them.

Faster Helpdesk Relief

Add vetted MSP technicians without months of time-consuming recruiting efforts. Reduce ticket backlog, improve response times, and give your team breathing room.

Reliable Remote Talent

Every candidate is screened for technical ability, communication, customer service, and real MSP support scenarios before they get presented to you.

Save Without Cutting Corners

Reduce staffing costs while still giving your MSP dedicated, long-term technicians supported by our admin, finance and contract management teams.

We’ll send sample technician profiles with recorded videos, their work experience, and real ticket notes they’ve made in our training and testing program.

How it works

Our recruitment model is built specifically for MSP operations and well-evolved PSA/RMM-driven helpdesk processes.

Every stage of the process, from discovery and matching to onboarding and trial, is designed to integrate smoothly with your existing company culture, systems and processes.

You get clarity, transparency, and a proven framework designed to find the right long-term fit for your team, not just a quick hire. Our placements overwhelmingly last for years.

Tell Us What You Need

Fill out a quick, simple form to kick off the process. This gives us a baseline understanding of your MSP so we can make our first conversation highly productive.

Choose Your Pace

Jump on a brief introductory call to explore your options, or choose our Fast Track method if you’re ready to start reviewing candidates as soon as possible.

The Alignment Sync

We dive into your unique tech stack, workflows, and company culture. This ensures we only source candidates who will integrate seamlessly into your existing team.

Define the Role

Lock in your specific shift times, technical requirements, and role scope. From here, your dedicated Contract Manager takes over the heavy lifting of the talent hunt.

Review Hand-Picked Talent

Receive a curated shortlist of fully vetted professionals. You get to review their detailed candidate profiles and video intros before deciding who to interview.

Interview & Onboard (Risk-Free)

Interview your top choices, make your hire, and kick off your no-commitment trial. We handle the HR, contracts, and ongoing support so you can focus on scaling.

Your technician starts handling live tickets during the trial, so you can confirm communication, documentation, and technical fit in your environment. After the trial, engagements continue on a rolling monthly basis, with one month’s notice to cancel, built for stability and mutual confidence.

What a remote IT support technician can handle

A Remote IT Support Technician handles day-to-day helpdesk tasks, follows your SOPs, updates tickets consistently, and improves responsiveness across your client base.

They integrate into your PSA/RMM tools, follow escalation rules, and help your team reduce noise and backlog.

Ticket triage & resolution

Technicians can handle resets, connectivity issues, workstation troubleshooting and endpoint health checks as first-contact resolution.

Escalation & vendor coordination

They follow your escalation process, document handoffs clearly, and can coordinate with your team and vendors.

RMM-driven routine maintenance

They perform scheduled patching, AV checks, monitoring alerts and automation tasks through your RMM.

Time-zone & shift alignment

Technicians are available in your preferred time zone, whether that’s daytime, evening, overnight, or you can hire multiple technicians to achieve follow-the-sun coverage.

Documented notes

Every ticket follows your process, with a clear summary, steps taken, outcome, timestamps and knowledge base links where required.

Process improvement

We can suggest workflow, knowledge base, and SOP improvements based on recurring issues and ticket trends. We can also review your ticket mix to help you identify the right skill level and shift coverage that fits your specific needs.

We’ll review your ticket mix and recommend the right skill level and shift coverage.

Real IT Support Technicians Available Now

We maintain a live bench of pre-vetted IT support technicians who are actively available to join MSP helpdesks.

Below is a small sample of real technicians currently open to new engagements. You’ll see intro videos + real ticket-note examples so you can evaluate documentation and communication before interviews.

Adrian

Level 3

MSP Experience iNick's Pick i

Summary Of Experience

Windows Server and M365 systems administrator with 5+ years managing multi-tenant environments for US-based clients. Focused on rigorous root-cause analysis rather than temporary workarounds, consistently enforcing strict SLAs and security boundaries to prevent recurring infrastructure failures. Currently serving as the Tier 3 escalation point across 10+ client tenants, resolving complex infrastructure outages and maintaining 98% SLA compliance. Deep experience in AD DS, Group Policy, Azure AD Connect, Intune (1,000+ devices), Exchange Online, SonicWall firewalls, and Hyper-V/VMware virtualization. Previously served as sole IT administrator for a 1,000+ device enterprise environment where I rebuilt the network infrastructure (60% fewer outages), automated 5,000+ workflows, and maintained a zero-breach GDPR record for 2+ years.

2025 - Present | IT Support Engineer (Remote - Multi-Client MSP Environment, US Clients)
- Serve as the definitive Tier 3 escalation point across 10+ US-based client tenants, resolving complex infrastructure outages and maintaining 98% SLA compliance while context-switching between Windows Server 2022/2025, macOS and cloud environments.
- Utilize active listening and empathetic communication to de-escalate high-pressure client outages, translating complex backend diagnostics into clear, actionable updates for non-technical stakeholders.
- Administer Windows Server 2022/2025 AD DS, DNS, DHCP and Group Policy across multi-tenant environments. Troubleshoot AD replication failures, SYSVOL journal wrapping, Kerberos auth issues and SPN misconfigurations using repadmin and event log analysis.
- Diagnose and resolve Azure AD Connect sync failures including object filtering conflicts, attribute flow errors, password hash sync issues and staging mode recovery, restoring sync for 1,000+ user objects per tenant.
- Manage SonicWall firewalls across 8+ client sites including security policy enforcement, site-to-site VPN tunnels, client VPN configuration and NAT/firewall rule audits reducing unauthorized access attempts by 70%.
- Perform endpoint security enforcement across 1,000+ devices including BitLocker/TPM drive encryption, BSOD and crash dump analysis using WinDbg and Event Viewer, SSL/TLS certificate lifecycle management and Wireshark packet capture for network-level diagnostics.
- Automate provisioning, patching and troubleshooting using Python, Bash and PowerShell scripts, reducing Mean Time to Resolution (MTTR) by 40% and cutting manual effort by 15 hours/week on recurring server incidents.
- Manage Hyper-V and VMware ESXi environments totaling 30+ VMs across client sites, performing P2V migrations, snapshot management and resource optimization while maintaining 99.9% uptime.
- Manage multi-tenant M365 environments including Entra ID, Conditional Access policies, Exchange Online (1,000+ mailboxes), SharePoint site architecture and Teams governance across 10+ client organizations with zero security incidents.
- Mentored the L1 and L2 desk by writing practical, real-world troubleshooting guides in ITGlue, which empowered the junior team to close about 25% of their own escalations without needing to loop me in.
- Moved past the standard 'break/fix' mentality by walking end-users through the actual root cause, educating them on how to avoid the issue in the future rather than just quietly closing the ticket.

2020 - 2025 | IT Support - (International Enterprise Environment, 1,000+ Users, 1,000+ Devices)
- Sole IT administrator for 1,000+ users and 1,000+ devices, managing all infrastructure, networking, cloud services and end-user support with a 95% first-contact resolution rate.
- Administered Windows Server 2016/2019 AD DS, DNS, DHCP, IIS and Print Services. Managed multi-OU Active Directory with 30+ GPOs for security baselines, software deployment and desktop lockdown across 4 departments.
- Deployed and managed Intune MDM/MAM for 1,000+ devices (Windows, iOS, macOS) with Jamf integration for Apple endpoints, achieving 100% device compliance and reducing manual provisioning time by 75%.
- Built Power Automate workflows integrated with SharePoint that processed 5,000+ business requests, replacing all manual approval workflows and saving 20+ staff hours/week in operational overhead.
- Rebuilt entire organizational network infrastructure (Cisco switches, Sophos XG firewalls, Ubiquiti APs) reducing network outages by 60% and increasing throughput by 3x for 1,000+ connected devices.
- Automated user lifecycle operations via PowerShell scripts covering provisioning, group membership, license assignment and offboarding with mailbox cleanup, cutting onboarding time from 4 hours to 30 minutes per user.
- Partnered directly with executive leadership and the Data Protection Officer to build and enforce our GDPR compliance framework, maintaining a zero-breach record over 2+ years across all systems and 1,000+ user accounts.
- Managed 5+ WordPress websites end-to-end including domain/DNS configuration, hosting, cPanel, phpMyAdmin databases, custom SMTP setup, SSL certificates, plugin management and performance optimization achieving 90+ GTmetrix scores across all sites.

Qualifications

Certifications:
- Microsoft Certified: Azure Administrator Associate (AZ-104)

Education:
- Bachelor of Business Information Technology (2019 – 2025)
- Diploma in Business Information Technology - (2018)

Skills

Microsoft Server & Infrastructure Management
- Administered Windows Server 2016/2019/2022/2025 environments including AD DS, DNS, DHCP, file services, and IIS.
- Managed multi-OU Active Directory structures supporting 1,000+ user accounts across multiple departments.
- Designed and maintained 50+ GPOs for security baselines, software deployment, drive mappings, printer policies, and desktop lockdown configurations.
- Troubleshot AD replication issues, SYSVOL journal wrapping, Kerberos authentication failures, and account lockout investigations using event log analysis and repadmin.
- SQL Server management and support.
- Administered and maintained Sage databases for the finance department, establishing strict database maintenance, backup and restoration protocols.

Cloud & Identity Management (AZ-104 Certified)
- Managed Entra ID (Azure AD) tenant including Conditional Access policies, named locations, device compliance requirements, and risk-based sign-in policies.
- Expertise in designing and enforcing granular Entra ID Conditional Access policies and RBAC frameworks to eliminate data silos and ensure secure, seamless identity federation across multi-tenant environments.
- Configured and troubleshot Azure AD Connect sync issues including object filtering, attribute flow errors, and password hash sync failures.
- Administered Intune MDM/MAM policies for 500+ devices across Windows, iOS, and macOS, enforcing endpoint hardening.
- Diagnosed and resolved SSO/MFA failures, token issues, and service principal misconfigurations, enforcing strict Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC).
- Microsoft Azure (AZ-104 Certified) administration and configuration.

Exchange, SharePoint & Teams Administration
- Administered Exchange Online for 1,000+ mailboxes including shared mailboxes, distribution lists, room resources, and mail-enabled security groups.
- Investigated and resolved mail flow issues using message trace, transport rules, and connector diagnostics.
- Configured retention policies, litigation hold and DLP rules for data protection compliance.
- Managed hybrid mail routing and recipient synchronization via Azure AD Connect.
- Built and maintained SharePoint Online sites for departments including permissions management, document library structure and metadata tagging.
- Configured Teams governance policies including guest access controls, meeting policies, and app permission policies.

Automation & Scripting
- Advanced PowerShell scripting for automation of user lifecycles and system tasks.
- Handled bulk user lifecycle operations through PowerShell including provisioning, group membership, attribute management, and automated offboarding with mailbox and license cleanup.
- Created Power Automate workflows integrated with SharePoint lists that processed over 5,000 form submissions, replacing paper-based approval systems entirely.
- Automation skills as a direct cost-saving measure, showing that PowerShell scripts reduce manual labor and scale operations without requiring more internal headcount.

Virtualization, Networking & Security
- Managed Hyper-V and VMware ESXi virtual machines including Physical-to-Virtual (P2V) migrations, Hyper-V cluster management and disaster recovery testing.
- Cisco managed switches (VLANs and CLI configuration), Sophos XG firewalls, VPN configuration, and SSL certificate management.
- Cisco Meraki (Auto VPN, SD-WAN, L7 Firewalling), Ubiquiti UniFi, and SSL VPN Deployment (Cisco Secure Client).
- Rebuilt organizational network infrastructure reducing outages by 60%, including Cisco Meraki management of various site networks, sensors, and cameras.
- Physical site security and CCTV experience with Hikvision cameras and DVR systems.
- Threat analysis and endpoint protection enforcement utilizing SentinelOne (EDR) and Bitdefender Endpoint Protection.

Compliance & Documentation
- HIPAA and SOC 2 compliance maintenance for US healthcare clients.
- Partnered directly with the Data Protection Officer to enforce GDPR compliance across the network, locking down local environments with strict access controls and disk encryption to ensure sensitive client data was never left exposed.
- ITIL-compliant incident, change and problem management documentation.
- Internal knowledge base creation that reduced ticket volume by 40%.
- Treat documentation as a core part of the troubleshooting process, creating Knowledge Base (KB) articles for repetitive issues, preventing others from having to solve the same problem twice and acting as a technical force multiplier.

MSP Operations & Disaster Recovery
- Expert-level Tier 3 escalation handling, incorporating proactive RMM ticket automations based on issue type and utilizing PagerDuty for strict on-call SLA requirements.
- Remote Monitoring & Management (RMM), Zoho Desk, Wasp Asset Cloud and remote troubleshooting via screen share.
- Proficient in enterprise MSP toolstacks including ConnectWise PSA, Autotask PSA, KaseyaOne, ITGlue and Datto RMM.
- Maintained backup and disaster recovery using Synology NAS, Iperius Backup, and cloud replication with regular DR testing and documented recovery procedures.
- Cross-functional collaboration with internal analysts and third-party vendors.
- Created shared knowledge repositories and clear internal playbooks via ITGlue/SharePoint, enabling seamless cross-training and collaboration between outsourced experts and in-house IT professionals.

Michael

Level 2

Nick's Pick i

Summary Of Experience

I’m an experienced 2nd line IT engineer and system administrator with over 12 years of keeping systems running smoothly and solving problems fast. I believe good IT isn’t just about tech, it’s about people. I focus on clear communication, reliable solutions, and helping to stay secure and efficient. My IT background stems from healthcare to TV and film post-production, large scale retail, agriculture and critical comms environments.
Calm under pressure, obsessive about clean fixes and clear documentation, and I’ve never let a critical system stay down for long.

Qualifications

- Diploma in digital applications
- ITIL V3
- Avid Technician certified (Media industry)

Skills

1. Technical Ticketing Systems:
- Jira,
- Manage Engine,
- ServiceNow,
- Zendesk,
- ConnectWise Manage,
- ManageEngine
- ServiceDesk Plus

2. RMM tools:
- Endpoint Central,
- Intune,
- SCCM,
- Kaseya,
- Splashtop,
- Jamf Pro,
- Datto RMM

3. Documentation Platforms:
- SharePoint & OneDrive (O365),
- Confluence

4. Collaboration Tools:
- Microsoft Teams,
- Slack,
- Zoom

5. Operating Systems:
- Windows 10/11
- Windows Server 2019/2022,
- MacOS,
- Linux OS (Ubuntu)

6. Virtual Hosting Platforms:
- VMWare,
- Hyper-V,
- VirtualBox,
- Nutanix

7. Cloud Hosting:
- AWS,
- Azure

8. Backup & Recovery:
- Veeam backup and replication,
- Commvault,
- Datto,
- AWS backup

9. Monitoring:
- Zabbix,
- Nagios,
- SolarWinds.

10. Security:
- Microsoft Defender for Endpoint,
- SentinelOne,
- ESET,
- Carbon Black,
- Tenable,
- Nessus,
- Proofpoint

11. Scripting and Automation:
- PowerShell and Command Prompt

12. Identity:
- Active Directory (on-prem + Entra ID sync),
- Entra ID,
- Okta

13. Video Editing:
- Avid Media Composer,
- Adobe premier

14. Endpoint hardware:
- Dell,
- HP,
- Lenovo,
- Apple

14. Servers:
- NAS,
- SAN,
- Scale out storage,
- HCI, media shared storage (avid Nexis),
- Backup appliances

Deva

Level 3

MSP Experience iNick's Pick i

Summary Of Experience

Experienced IT Support Specialist and Microsoft 365 Administrator with over 10 years of expertise supporting IT infrastructure, cloud platforms, and user environments across Managed Service Providers (MSPs), hospitality, and enterprise sectors.
Technology has always been a core part of my professional identity. I’m extremely comfortable navigating a wide range of systems from cloud-based platforms like Microsoft 365 and Google Workspace to backend tools like RMM software, scripting, and server management. I enjoy digging into the finer details of how systems work, optimizing performance, and automating workflows wherever possible to improve efficiency.

Key strengths include:
- Administering Microsoft 365, including Exchange Online, SharePoint, Teams, Intune, and Defender security tools.
- Supporting global users across time zones, with experience in hotel IT systems (e.g., PMS hosted on Oracle).
- Performing migrations, such as transitioning from Ninja RMM to Syncro, and implementing IT process improvements.
- Creating detailed documentation, SOPs, and knowledge base articles.
- Managing endpoints, backups, ticketing systems, and remote support tools.

Known for being calm under pressure, dependable, and highly adaptable in remote or hybrid work environments.

Qualifications

* Master of Computer Applications
* Bachelor of Commerce

Skills

1. Operating Systems & Directory Services

* Windows Server (2012 R2 → 2022) administration & migrations
* Active Directory, Group Policy, DNS, DHCP (multi-domain & hybrid AD)
* Azure AD / Entra ID integration & management
* Linux server basics (for mixed environments)

2. Endpoints & Mobility:

* Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
* Google Workspace.
* Endpoint management (Intune, Autopilot, RMM tools like Syncro, Lab tech, Datto, NinjaOne, N-able, ConnectWise Automate).
* Desktop imaging, patching, and remote support.

3. Virtualization & Hosting:

* VMware vSphere/ESXi administration for client servers
* Microsoft Hyper-V in SMB/enterprise settings
* Multi-tenant hosting & virtual desktop services (Azure Virtual Desktop, Citrix, RDS)

4. Networking & Connectivity:

* Firewalls (Fortinet, SonicWall, Sophos, Cisco Meraki & UniFi)
* VPN setup & management (site-to-site, client VPN) SonicWall, Cisco AnyConnect.
* VLAN, routing, switching (Cisco, HP, Ubiquiti)
* SD-WAN for distributed client sites

5. Cloud & Hybrid IT:

* Microsoft Azure (IaaS, PaaS, Backup, Site Recovery, Security Center)
* AWS (basic EC2, S3, IAM for clients with multi-cloud setups)
* Migrations: on-prem → cloud, tenant-to-tenant (Office 365 to Office 365, Exchange →O365)

6. Security & Compliance:

* Email security (Proofpoint, Mimecast, Barracuda, Bitdefender-Gravity Zone)
* Endpoint detection & response (SentinelOne, CrowdStrike, Sophos Intercept)
* SIEM & logging (Microsoft Sentinel, Splunk Light for MSPs)
* MSP compliance support (HIPAA, PCI-DSS, GDPR for clients)

7. Automation & Scripting:

* PowerShell for AD, M365, Azure automation
* RMM scripting (Datto/NinjaOne custom scripts)
* Patch management automation across tenants

8. Monitoring & Remote Management:

* RMM platforms (Syncro, Datto, ConnectWise Automate, Kaseya, N-able, NinjaOne)
* PSA platforms (Syncro PSA, ConnectWise Manage, Autotask)
* Monitoring (PRTG, SolarWinds MSP, Auvik for network visibility)
* HP ILO, Dell DRAC & Lenovo ThinkSystem System Manager

9. Backup & Disaster Recovery (BDR):

* Veeam, Datto Backup, Acronis, MSP 360, Vembu Storegrid.
* Disaster recovery as a service (DRaaS)
* Regular backup testing & multi-tenant reporting

10. Client-Facing Skills:

* Multi-client troubleshooting under SLAs.
* Documentation in IT Glue, Hudu, and Confluence.
* Strong communication with non-technical users, creating How-to documents post migrations for the end users.
* Prioritization & escalation management across multiple client environments.

Become a client to go beyond the preview. We deliver full profiles of qualified experts tailored to your open roles.

You can select the technician that fits your helpdesk load, escalation needs, and the shift coverage required for your clients.

MSP Growth Stories

Scaling an MSP is not just about adding people. It is about finding the right people, building the right structure, and keeping service standards high as demand increases. These stories show how Support Adventure helps MSPs do exactly that.

How CMIT Found Better Techs Faster

Atlanta, GA, USA

Frustrated with job boards, LinkedIn, recruiters and other agencies, an Atlanta MSP’s staffing struggle ended when they found Support Adventure.

While filling key roles, Support Adventure also helped them revolutionize their hiring process, upping their game on SOPs, role documentation and cultural fit. Their staffing never looked the same.

“Support Adventure checked all those boxes for us. The one unique thing about when we went through the onboarding and the actual interview process with Support Adventure that we loved was Support Adventure was requiring us to provide documentation processes, escalation processes, training regimen, onboarding process for new employees.”

Doug, President of CMIT Solutions, Atlanta Southern Crescent

How a 220-Person MSP Hires Top Techs

Nationwide, usa

As a growing 220-person remote MSP, TechMD needed a partner that understood their scale and culture, and found it with Support Adventure’s global team of technical talent.

The talent stood out, ranking in the top 5-10% of TechMD’s staff and integrating so well they now help lead and delight clients alongside their US-based colleagues.

“There are a couple Support Adventure team members who technically are among our top probably 5-10% of all of our technicians and really help lead the way for other members here at TechMD.”

“Not only did you guys deliver, but you also exceeded some of our expectations with some of the employees that we had from a technical level… they’ve even gotten promotions within our company and really became part of our team.”

Jim & Michael, Chief People Officer and President of Strategic Services

Five hires helps founder step back

London, UK

A London MSP with 18 staff hired five South African contractors through Support Adventure. Enthusiastic and skilled, they outshone local hires and agencies, integrating fast.

Their work transformed the help desk into an efficient dispatch hub, letting the founder step away from the daily grind.

“The pool of candidates available to us and the quality of candidates available to us were way better than the general masses. I would say Support Adventure way outperforms either us using a recruitment agent or us trying to do it ourselves.”

“Support Adventure is very focused on MSPs… so we’ve been able to actually not just get an engineer that deals with day-to-day tickets but actually get somebody who understands how MSPs work… there’s just no way at all that I could go out and recruit for that in the UK.”

“One of the words he used for it was that it would be ‘transformational’ in the way that we worked… and to his credit and to their credit it was transformation… we run such a good help desk now and such a tight ship.

Ben, MSP Owner

4 Techs, 4 Time Zones: 24/7 MSP Success

Nationwide, usa

This Portland MSP hired 4 skilled technicians from Support Adventure, based in Poland, South Africa, Panama, and Brazil. Their diverse expertise and unique perspectives powered a seamless 24/7 ‘follow-the-sun’ model, delighting clients with rapid, effective resolutions.

Plus, Support Adventure’s exceptional HR support made the hiring process a breeze.

“One of the greatest things from my perspective is, honestly, I often forget that Support Adventure exists… we get all the benefits and bonuses of having full-time staff without any of the challenges of dealing with the payroll and the HR side.

If you need dedicated staff, if you need a team that is going to work with your clients the way you want them to work with your clients… that’s what you’re going to find when working with Support Adventure staff; they provide that level of expertise at a fraction of the cost.

Despite being from all over the world… they bring a huge mix of energy that we weren’t able to find here in the U.S. and a passion for getting the work done.

Ernest Murry, Genuine Technology Group

No sales pressure—just clarity on whether a remote technician makes sense for your helpdesk.

Watch: Why South Africa Is the Top Outsourcing Destination for MSPs

Watch: The MSP’s Secret Weapon: The Ticket Note Writing Guide

Frequently Asked Questions

We’ve answered the most common questions MSPs ask about remote IT support technicians, onboarding, tooling, and performance guarantees.

Which tools and RMM/PSA stacks do you support?

Our technicians use whatever you use. Since they are dedicated, they will be trained by you on your stack, exactly how your internal staff are. We have experience with common PSAs including ConnectWise, Autotask, Atera, Kaseya, Freshdesk and popular RMMs such as Ninja, Datto, ConnectWise Automate. The technician will be dedicated to your MSP and work on your systems as if you hired them directly.

How do you handle legal, compliance, and insurance matters?

We have a long history of researching and investigating issues regarding compliance. Our staff are under full NDAs by contract and comply with relevant data protection regulations. We receive criminal background checks before onboarding. We have insurance which covers many eventualities. Since our company began in 2016, we have had absolutely no legal incidents, insurance claims or litigation. We are happy to discuss any matters relating to this that you want to explore and how it relates to your jurisdiction, client sector and corporate structure.

How quickly can you present candidates?

After completing our process for becoming a client, we can typically help you select candidates and arrange interviews within a few days.

The entire process of hiring someone can take 2 – 6 weeks.

How is the technician billed during the 30-day trial?

During the trial you are billed the day rate (outlined in your agreement) on a day work day paid basis, and there is no notice period to cancel during the trial, pay only for the days used.

After the trial, billing continues monthly at the agreed rate unless you cancel per the trial terms with one month’s notice to cancel in most cases.

Do you perform background checks?

Yes – we perform criminal background checks and reference checks as part of our standard vetting. If you require industry-specific checks (e.g., criminal background checks in a specific country) we can research how we can adapt to suit your compliance needs.

Can we require certifications or custom skills during hiring?

Yes – we let us know the required experience and only present candidates who meet those requirements, however the more specific you are the less candidates will be available for you. We encourage you to have a path towards relevant training and certification as part of your development plan.

What languages are your technicians available in?

All of our technicians are fluent in English. If you need additional languages, we can search our database, but our core focus is English-language support and requiring other languages will limit the amount of candidates who are available.

How are timezone overlaps handled for handoffs?

We match shift coverage to ensure sufficient overlap for handoffs. For 24/7 needs we can build follow-the-sun rotations and help consult on arranging a structure to ensure that there is continuity between shifts. We can help consult on what we have seen work for other clients to achieve true continuous coverage.

Do you support part-time, temporary, or seasonal technicians?

We specialize in full-time, dedicated technicians in placements which largely last for years. Short-term or part-time placements aren’t part of our model, as they don’t provide the stability, consistency and long-term value which we find help placements in the MSP space thrive.

If you have a more specific scenario, we’re happy to discuss it, however, our goal is to get you people who are a great fit for your MSP’s culture working on your team for the long haul.