help desk team

Promoting your best technician to a help desk manager may seem like the obvious move. They know the systems, they fix the hard problems, and the rest of the team respects them. What could go wrong? Quite a lot, as it turns out. The skills that make someone an exceptional technician have almost nothing to do with the skills that make someone an effective manager. Technical mastery is about solving problems independently. Management is about… Continue Reading Why Your Best Technician Shouldn’t Be Your Help Desk Manager