Support Adventure specializes in providing staffing solutions for Managed Service Providers (MSPs) during non-standard working hours.
We are committed to sourcing and placing highly skilled help desk professionals across the globe.
Our stringent selection process, known as the Training and Testing Program, ensures that we present top-tier technical support staff to our clients.
We cater to the staffing needs of MSP clients in English-speaking countries worldwide, offering candidates who are meticulously screened and available across different time zones.
Additionally, we handle all the intricacies of HR, accounting, and contractual responsibilities associated with remote staffing.
Support Adventure is the prime MSP staffing solution for expats with a zest for travel and remote work. Since our inception in 2016, we’ve been on a mission to help MSPs seamlessly assemble stellar teams with English-speaking pros who appreciate the lifestyle in cost-effective regions across the globe. With a strong community of over 200 staff scattered throughout Europe, Africa, Asia, and the Americas, we’ve got the global outreach and expertise to cater to your MSP’s demands.
Screened, skilled, and assessed remote MSP helpdesk technicians across all levels and time zones, prepped to join your helpdesk within weeks.
Every Support Adventure technician passes our 5-stage Training and Testing Program, crafted to gauge their prowess in authentic help desk situations.
Pre-screened, highly skilled individuals, versed in a wide array of MSP systems, with proven experience in planning, deploying, and managing large configurations.
We have a distinct process for highly qualified IT staff with expertise and qualifications beyond most helpdesk requirements.
Pre-screened, driven individuals with proven coordination and dispatching prowess to streamline your helpdesk and address your clients’ needs for superior service delivery.
Candidates undergo evaluation for basic business knowledge and are chosen for their outstanding communication, organizational, and customer service aptitudes.
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience and English language proficiency
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks
Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.
All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.
Upon becoming our client, we'll share detailed profiles of candidates, featuring videos that highlight their communication skills and technical capabilities, along with ticket notes from project and VM tests they've aced with us.
With Support Adventure, you get to explore a wide array of vetted, interview-ready candidates, enabling you to pinpoint and select individuals that closely match your needs before scheduling interviews.
A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 Support and Daytime Helpdesk.
An Oregon-based MSP which has hired 4 technicians across 4 continents through Support Adventure for Dedicated Follow-the-Sun Staffing
A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.
Building hybrid teams has become a practical strategy for companies that want to stay flexible while still maintaining strong internal expertise. As businesses face talent shortages and rising technology demands, combining in-house professionals with outsourced IT specialists helps them stay competitive without overstretching resources. You see, hybrid setups allow organizations
Building strong teams across borders starts with effective communication channels. Without effective communication channels, even the most talented international remote workers can struggle to align expectations, priorities, and timelines. When people operate across time zones, cultures, and digital platforms, clarity stops being optional and becomes foundational. International collaboration brings enormous
Salary benchmarking in IT has shifted from a routine HR task to a critical strategic necessity. In 2025, the conversation no longer revolves around local competitors; it focuses on the massive arbitrage opportunities between domestic US pay structures and rapidly maturing international talent markets. As remote work stabilizes into a
Building strong remote IT teams takes more than reliable infrastructure and clear workflows. When people collaborate across borders, time zones, and cultural expectations, even small misunderstandings can slow progress. Leaders who recognize this early can create environments where distributed professionals feel aligned, respected, and motivated to contribute.
Transitioning from in-house to outsourced system administration is no longer just a cost-cutting move. For many organizations, it’s a strategic shift driven by scalability needs, security pressures, and the growing complexity of modern IT environments. When done right, transitioning from in-house to outsourced system administration can unlock flexibility without sacrificing control.
Still, this kind of change raises valid concerns. Teams worry about knowledge loss, reduced visibility, and slower response times. Decision-makers often struggle to balance operational stability with the promise of external expertise and broader coverage.
This guide breaks the process down step by step. It focuses on practical actions, clear checkpoints, and realistic expectations, helping you move away from in-house administration with confidence while keeping your systems reliable, secure, and aligned with business goals.
Managing multiple client environments can stretch internal IT teams thin, especially when every setup comes with its own systems, expectations, and risks. This is where outsourced system administrators become a practical solution, helping businesses maintain control without endlessly scaling internal headcount.
By outsourcing system administration, companies gain access to experienced professionals who are accustomed to managing diverse infrastructures. Instead of reinventing processes for each client, these specialists rely on proven workflows, standardized tools, and clear documentation to keep everything running smoothly.
We are happy to have an initial conversation to explore how we can add value to your business and how we could work together. Please fill out the form at the link below.
Senior Level IT Support Technician
Canada
Introduction Video
Technical Questions
Situational Awareness Videos
VM Test Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a Senior IT support technician for a UK-based MSP
Deployed 400 device NT 4.0 network at University before Active Directory
Some management experience
System Administrator
North Macedonia
Introduction Video
Technical Questions
Senior interview Recordings
VM Test Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a system administrator for a major U.S.-based MSP
5 years as a Senior IT support technician for a UK-based MSP
2 years as a senior customer support agent at a local ISP
Service Coordinator
United States of America
Introduction Video
Technical Questions
Situational Awareness Videos
Service Delivery Assessment Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a service coordinator for a major U.S.-based MSP
Successfully managed a hostel as an expat, with a focus on exceptional customer service, community-building, and utilization of technology.