Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.
Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.
Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.
Many businesses hesitate to outsource IT because they worry about losing control. Discover how to replace that hesitation with confidence through clear reporting, proactive monitoring, and consistent communication.
source Measuring performance metrics for IT support is essential when outsourcing this critical function. You’re not just hiring a team to respond to tickets — you’re trusting them to uphold your company’s reputation, productivity, and customer satisfaction standards. Without clear benchmarks, it’s difficult to know whether they’re truly meeting expectations.
source When you try to train IT remote service coordinators remotely, the process can feel a little overwhelming. Unlike in-office onboarding, where you can walk new hires through systems or check in casually, remote onboarding requires intentional structure and communication from the very start. You see, these technicians and service
source When it comes to outsourcing IT support, many businesses see it as a cost-effective and efficient way to access specialized expertise without maintaining a large in-house team. It can streamline operations, reduce overhead, and even provide around-the-clock technical coverage. However, the benefits of outsourcing IT support come with certain
source Service Level Agreements (SLAs) can make or break the trust between clients and remote IT support teams. You see, when everything is handled online, expectations around response time, resolution quality, and communication clarity become even more critical. That’s why managing these expectations requires more than just a signed document—it
source When it comes to outsourcing IT support, businesses need more than just technical expertise—they require reliability, effective communication, and problem-solving skills that align with their company goals. The right technician doesn’t just fix issues; they prevent them, saving your business time and resources in the long run. You see,
The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry. To do
Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a
Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our
When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer