Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 240 staff in Africa, Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.
Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.
Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.
Sales for engineers sounds like a contradiction to plenty of technical professionals. You spend years training your mind to solve problems with logic and precision, and then someone asks you to pitch, negotiate, and close a deal. That shift feels awkward, so many brilliant engineers avoid it whenever they can.
Conversations about AI for MSPs usually focus on tools that speed up ticketing, monitoring, and reporting. The bigger opportunity lies on the other side of the relationship: your clients are curious about AI and want someone they trust to explain it. Right now, that explanation is coming from everywhere. Vendors
Before you post that first job ad, you need a remote hiring checklist that covers more than a list of open roles. Most companies jump straight into interviews and only find the gaps once a new hire logs in on day one with no access, no clear tasks, and no
Your best tier 1 tech answered 60 calls yesterday and barely said a word at lunch. That quiet is often the first sign of help desk burnout, and by the time it shows up in ticket quality, you may already be writing a job posting. Phone work drains people in
A client calls your MSP. A tech picks up, they help immediately. That’s how you give the best possible service, right? This is the assumption that many MSP owners make which ultimately turns their MSP into a dumpster fire, delivering panicked and distracted client service while driving their techs into
MSPs hire for technical skill first, then wonder why client relationships fall apart. An MSP interview writing test catches that gap before it costs you a contract. A technician who can fix a server but can’t explain the fix in plain English will frustrate clients every single time. Most interviews
Meet Support Adventure’s June 2026 featured MSP technicians, including experienced Level 2 and Level 3 IT support professionals ready to support your managed services help desk.
The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry. To do
Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a
Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our