Outsource a Remote System Administrator
Secure, Proactive Infrastructure Management
Hire a vetted Remote System Administrator to maintain servers, networks, backups, and automation. We handle onboarding, admin, payroll, and compliance so your infrastructure runs reliably without hiring overhead.
Since resumes don’t show operational discipline, we validate sysadmins with hands-on scenarios and recorded intro videos, proving they have the situational awareness to decide for and represent your business.
See whether a Remote System Administrator can improve your infrastructure stability, security posture and lower incident volume.
Why MSPs add a Remote System Administrator
A Remote System Administrator strengthens your MSP’s infrastructure operations with proactive maintenance, validated backups, reliable patch cycles, and security hardening.
Instead of engineers juggling admin tasks, you get a dedicated technical resource focused mainly on uptime, automation, monitoring, and recoverability — the foundations of stable, secure client environments.
Proactive maintenance and patching
Scheduled patch windows, automated routine tasks and health checks keep systems stable and reduce incident volume before issues escalate.
Backups and recovery verification
Sysadmins routinely verify backups, perform restore tests, and maintain disaster recovery playbooks so you can trust your recovery points when incidents occur.
Security hardening and access control
Least-privilege policies, baseline hardening, audit logs and PAM integration reduce attack surface and improve compliance across client environments.
We’ll send sample profiles with Windows/Linux, cloud, automation and security experience relevant to your environment.
How it works
Tell Us What You Need
Fill out a quick, simple form to kick off the process. This gives us a baseline understanding of your MSP so we can make our first conversation highly productive.
Choose Your Pace
Jump on a brief introductory call to explore your options, or choose our Fast Track method if you’re ready to start reviewing candidates immediately.
The Alignment Sync
We dive into your unique tech stack, workflows, and company culture. This ensures we only source candidates who will integrate seamlessly into your existing team and that you are providing a great environment to support success.
Define the Role
Lock in your specific shift times, technical requirements, and role scope. From here, your dedicated Contract Manager takes over the heavy lifting of the talent hunt.
Review Hand-Picked Talent
Receive a curated shortlist of fully vetted professionals. You get to review their detailed candidate profiles and video intros before deciding who to meet.
Interview & Onboard (Risk-Free)
Interview your top choices, make your hire, and kick off your no-commitment 30-day trial. We handle the HR, contracts, and ongoing support so you can focus on scaling.
Bring on a sysadmin who helps improve stability and consistency across your environment. Start with a no-commitment trial.
What a System Administrator can handle
Server and virtualization management
Backup verification and disaster recovery
Network architecture
Patching and maintenance
Automation and scripting
Security and compliance
We can review your stack and recommend the right sysadmin for your workload.
Preview the caliber of system administrators we place
We maintain a curated bench of senior system administrators with deep MSP infrastructure experience. Below you will see a few examples of real professionals we’ve placed with clients. This gives you a clearer sense of the quality, communication style, and level of experience we deliver.
Once you become a client, we will share full candidate profiles with you, including detailed videos and role-relevant examples, so you can assess fit and feel confident about their compatibility with your environment before moving to interviews.
Llewellyn
Senior Systems, Infrastructure & Cybersecurity Specialist
Llewellyn is a CISSP-certified Senior Systems, Infrastructure & Cybersecurity Specialist with more than 15 years of experience across enterprise IT, managed services, industrial environments, and security-focused operations.
He combines deep systems administration and infrastructure engineering experience with cybersecurity awareness, governance-minded risk thinking, and structured project delivery. His experience spans Microsoft 365, Azure, identity, Windows Server, virtualization, networking, endpoint hardening, monitoring, documentation, service continuity, and infrastructure modernization.
Before moving into managed services, Llewellyn held senior specialist roles supporting business-critical infrastructure, security systems strategy, cyber risk alignment, vendor governance, and complex multi-site technology environments.
He is especially effective where clients need more than routine system administration — where strong technical ownership, infrastructure depth, cybersecurity awareness, structured execution, and clear stakeholder communication are required.
CISSP, MCSE: Server Infrastructure, MCSE: Cloud Platform and Infrastructure, CompTIA Project+, Duke CE Leadership Programme with Distinction, Rhodes Business School Leadership Programme with Distinction, and ISC2 Subject Matter Expert contributor experience.
Core Technical Skills
Strong infrastructure background across Windows Server, Active Directory, virtualization, storage, networking, security, and end-user support. Experienced with Windows Server 2003 through 2022, including server installation, hardening, templating, file services, NTFS permissions, and hybrid identity environments with AD Connect. Also supports Microsoft 365, Outlook, and desktop environments across legacy and modern Windows systems.
Experienced in core infrastructure services including Active Directory, Group Policy, DNS, and DHCP, with strong hands-on knowledge of VMware ESXi, vCenter, HA, DRS, VM provisioning, snapshots, datastore management, VLAN configuration, NIC teaming, and Hyper-V failover clustering. Storage and backup experience includes Fibre Channel SAN, iSCSI, RAID, QNAP NAS, replication, image-based and file-level backups, and recovery testing.
Strong networking and operational support skills across Cisco, Mikrotik, TP-Link, Netgear, and D-Link environments, including VLANs, trunking, static routing, OSPF, NAT, ACLs, firewall rules, VRFs, VPNs, and Wi-Fi troubleshooting. Additional experience includes physical and digital security systems, monitoring tools such as SolarWinds, PRTG, Nozomi, Sunbird DCIM, and Wireshark, plus remote support, Microsoft 365 administration, VoIP systems, hardware diagnostics, imaging, and troubleshooting across complex multi-site environments.
Gerhard
System Administrator
I am an IT professional with 20+ years of hands-on experience across desktop support, systems administration, infrastructure support, MSP environments, business IT operations, and technical project delivery.
My background covers enterprise, government, education, SMB, retail, and entrepreneurial environments. I have supported users and systems across South Africa, the US, the UK, Australia, and New Zealand, with experience ranging from frontline support through to senior escalation, infrastructure management, and business-critical troubleshooting.
My core strength is practical systems support: Windows Server, Active Directory, Group Policy, Microsoft 365, Exchange, SharePoint, Teams, Azure AD / Entra ID, Intune, Azure Virtual Desktop, FSLogix, Hyper-V, VMware, DNS, DHCP, VPNs, firewalls, endpoint support, backups, recovery, and general infrastructure operations.
In recent years, I have also managed the full IT environment for retail and technology businesses. This included POS systems, CCTV, networking, websites, WooCommerce, domain and email hosting, Cloudflare, backups, vendor management, remote support, staff support, and business continuity.
I also build internal software and automation tools where normal off-the-shelf systems are not enough. One example is a WooCommerce-integrated stock control and reorder system built with Python, FastAPI, PostgreSQL, JavaScript, React, Docker, SQL, and REST API integrations. The system supports real operational decisions around sales, stock movement, supplier planning, purchasing, and reporting.
My experience also includes Linux server administration, VPS hosting, CyberPanel/OpenLiteSpeed, NGINX, Docker deployments, SSL/Let’s Encrypt, Restic backups, S3-compatible storage, WordPress/WooCommerce support, malware scanning, server recovery, and security hardening.
Previous roles include IT Specialist, IT Relationship Manager, Senior Systems Administrator, Systems Engineer, Desktop Support Technician, and technical operations roles in business and communications environments.
I work best where technical depth, calm troubleshooting, business understanding, documentation, and practical execution are all required.
- Microsoft Certified IT Professional — MCITP
- Microsoft Certified Professional — MCP
- Microsoft Specialist: Enterprise Desktop Administrator
- CompTIA A+
- Project Management — EIT
- 20+ years of practical IT experience across enterprise, MSP, SMB, government, education, retail, and business-owner environments
- Practical software development and automation experience using Python, JavaScript, SQL, FastAPI, PostgreSQL, Docker, React, REST APIs, and WooCommerce integrations
Systems Administration
Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Exchange, SharePoint, Teams, Entra ID / Azure AD, Intune, endpoint support, user administration, access control, patching, and infrastructure troubleshooting.
Microsoft, Cloud & Modern Workplace
Microsoft 365 tenant support, Exchange Online, SharePoint, Teams, Azure AD / Entra ID, Intune, Azure Virtual Desktop, FSLogix, Azure VMs, user onboarding/offboarding, mailbox issues, authentication issues, and remote workforce support.
MSP & Escalation Support
L2/L3 support, high-priority incident handling, VIP support, remote troubleshooting, ticket management, escalation support, documentation, root-cause investigation, NinjaOne, HaloPSA, and structured service desk workflows.
Infrastructure & Networking
Hyper-V, VMware, server builds, infrastructure upgrades, TCP/IP, DNS, DHCP, VLANs, VPNs, LAN/WAN support, FortiGate, Cisco exposure, firewalls, Wi-Fi troubleshooting, Cloudflare DNS, and domain routing.
Linux, Hosting & DevOps
Ubuntu, AlmaLinux, VPS administration, SSH, Docker, Docker Compose, NGINX, CyberPanel, OpenLiteSpeed, reverse proxies, SSL/Let’s Encrypt, Git/GitHub, deployment troubleshooting, logs, and production hosting support.
Backup, Recovery & Security
Restic, S3-compatible backups, IDrive E2, disaster recovery planning, backup testing, server recovery, endpoint protection, firewall rules, malware scanning, Maldet, ClamAV, access control, CCTV, and practical security hardening.
Development & Automation
Python, JavaScript, SQL, FastAPI, PostgreSQL, SQLAlchemy, React, Docker, REST APIs, WooCommerce API, internal dashboards, reporting tools, stock control systems, reorder engines, business automation, and AI-assisted development using tools such as OpenAI, Claude, Gemini, Cursor, and Codex.
Business Systems & Operations
WordPress, WooCommerce, POS systems, domain hosting, email hosting, Cloudflare, e-commerce operations, sales reporting, stock systems, supplier workflows, staff support, vendor coordination, SOP creation, staff training, and business process improvement.
You can choose the appropriate sysadmin depending on your infrastructure mix, security needs, and the depth of automation or cloud expertise required.
Become a client to get actual sys-admins available to start on your MSP. We deliver full profiles of qualified experts tailored to your open roles.
MSP Growth Stories
Scaling an MSP is not just about adding people. It is about finding the right people, building the right structure, and keeping service standards high as demand increases. These stories show how Support Adventure helps MSPs do exactly that.
How CMIT Found Better Techs Faster
Atlanta, GA, USA
Frustrated with job boards, LinkedIn, recruiters and other agencies, an Atlanta MSP’s staffing struggle ended when they found Support Adventure.
While filling key roles, Support Adventure also helped them revolutionize their hiring process, upping their game on SOPs, role documentation and cultural fit. Their staffing never looked the same.
“Support Adventure checked all those boxes for us. The one unique thing about when we went through the onboarding and the actual interview process with Support Adventure that we loved was Support Adventure was requiring us to provide documentation processes, escalation processes, training regimen, onboarding process for new employees.”
Doug, President of CMIT Solutions, Atlanta Southern Crescent
How a 220-Person MSP Hires Top Techs
Nationwide, usa
As a growing 220-person remote MSP, TechMD needed a partner that understood their scale and culture, and found it with Support Adventure’s global team of technical talent.
The talent stood out, ranking in the top 5-10% of TechMD’s staff and integrating so well they now help lead and delight clients alongside their US-based colleagues.
“There are a couple Support Adventure team members who technically are among our top probably 5-10% of all of our technicians and really help lead the way for other members here at TechMD.”
“Not only did you guys deliver, but you also exceeded some of our expectations with some of the employees that we had from a technical level… they’ve even gotten promotions within our company and really became part of our team.”
Jim & Michael, Chief People Officer and President of Strategic Services
Five hires helps founder step back
London, UK
A London MSP with 18 staff hired five South African contractors through Support Adventure. Enthusiastic and skilled, they outshone local hires and agencies, integrating fast.
Their work transformed the help desk into an efficient dispatch hub, letting the founder step away from the daily grind.
“The pool of candidates available to us and the quality of candidates available to us were way better than the general masses. I would say Support Adventure way outperforms either us using a recruitment agent or us trying to do it ourselves.”
“Support Adventure is very focused on MSPs… so we’ve been able to actually not just get an engineer that deals with day-to-day tickets but actually get somebody who understands how MSPs work… there’s just no way at all that I could go out and recruit for that in the UK.”
“One of the words he used for it was that it would be ‘transformational’ in the way that we worked… and to his credit and to their credit it was transformation… we run such a good help desk now and such a tight ship.
Ben, MSP Owner
4 Techs, 4 Time Zones: 24/7 MSP Success
Nationwide, usa
Their diverse expertise and unique perspectives powered a seamless 24/7 ‘follow-the-sun’ model, delighting clients with rapid, effective resolutions.
Plus, Support Adventure’s exceptional HR support made the hiring process a breeze.
“One of the greatest things from my perspective is, honestly, I often forget that Support Adventure exists… we get all the benefits and bonuses of having full-time staff without any of the challenges of dealing with the payroll and the HR side.
If you need dedicated staff, if you need a team that is going to work with your clients the way you want them to work with your clients… that’s what you’re going to find when working with Support Adventure staff; they provide that level of expertise at a fraction of the cost.
Despite being from all over the world… they bring a huge mix of energy that we weren’t able to find here in the U.S. and a passion for getting the work done.
Ernest Murry, Genuine Technology Group
No sales pressure — just clarity on whether a dedicated remote system administrator makes sense for your environment.
Watch: Why South Africa Is the Top Outsourcing Destination for MSPs
Watch: The MSP’s Secret Weapon: The Ticket Note Writing Guide
Case snapshots & videos
Here are real examples of MSPs improving SLA compliance, client satisfaction, and scheduling efficiency through Support Adventure.
Built for MSPs Who Need Reliable, Easy-to-Work-With Sysadmins
California, USA
“Support Adventure is different than a normal staffing agency for us because they truly understand our business as MSPs, they know the challenges we go through, they know the type of people that we’re looking for, they know the communication skills that are necessary to do the job. Through Support Adventure we’ve managed to create a 24/7 follow-the-sun help desk… freeing of my nights and weekends, which has been amazing.”
“As a business owner having the talent come in, honestly, I would like to hire locally, [if] they walked in off the street, I would hire them and give them the job that day, but obviously being able to get them at a less expensive cost, it’s a win-win situation all the way around.”
Jason, Partner & Head of Technology
System Administrators Who Perform at the Level Growing MSPs Expect
Nationwide, USA
“There are a couple Support Adventure team members who technically are among our top probably 5-10% of all of our technicians and really help lead the way for other members here at TechMD.”
“Not only did you guys deliver, but you also exceeded some of our expectations with some of the employees that we had from a technical level… they’ve even gotten promotions within our company and really became part of our team.”
“Customers will specifically call Support Adventure employees out, saying, ‘Hey, can I have so and so work on this issue?’ Which is great to hear because we know that they’re delivering a great level of service.”
Jim & Michael, Chief People Officer and President of Strategic Services
Helping MSP Leaders Step Back from Daily Operations
London, UK
“The pool of candidates available to us and the quality of candidates available to us were way better than the general masses. I would say Support Adventure way outperforms either us using a recruitment agent or us trying to do it ourselves.”
“Support Adventure is very focused on MSPs… so we’ve been able to actually not just get an engineer that deals with day-to-day tickets but actually get somebody who understands how MSPs work… there’s just no way at all that I could go out and recruit for that in the UK.”
“One of the words he used for it was that it would be ‘transformational’ in the way that we worked… and to his credit and to their credit it was transformation… we run such a good help desk now and such a tight ship.
Ben, MSP Owner
Enterprise-Level Infrastructure Support Without Hiring Overhead
Portland, USA
“One of the greatest things from my perspective is, honestly, I often forget that Support Adventure exists… we get all the benefits and bonuses of having full-time staff without any of the challenges of dealing with the payroll and the HR side.
If you need dedicated staff, if you need a team that is going to work with your clients the way you want them to work with your clients… that’s what you’re going to find when working with Support Adventure staff; they provide that level of expertise at a fraction of the cost.
Despite being from all over the world… they bring a huge mix of energy that we weren’t able to find here in the U.S. and a passion for getting the work done.
Ernest Murry, Genuine Technology Group
Frequently Asked Questions
We’ve answered the most common questions MSPs ask about Remote System Administrators, onboarding, cloud coverage, privileged access, certification, and emergency response.
What’s included in the no-commitment sysadmin trial?
Put simply, they start getting trained up on your MSP’s specific environment(s) and working the job you require them for and over the trial period you ascertain whether they are a fit for the role long term. You can cancel at any time during the trial without notice.
Can sysadmins manage both Windows and Linux?
Yes – we match based on your environment (Windows-only, Linux-heavy or mixed).
Do you support cloud environments?
How do you manage privileged credentials?
Will they handle patch cycles independently?
Yes – sysadmins can plan, stage, apply and validate patches on schedule.
Can sysadmins write scripts or automation?
What about security tasks?
Hardening, log reviews, access control and vulnerability remediation are available through the Security-Focused Sysadmin profile.
Can sysadmins help during major incidents?
Yes – they can participate in incident response if scoped and access is granted.
Will they integrate into our monitoring tools?
Who owns scripts and automation created?
You do – the intellectual property for all “work product” such as automation, improvements and documentation belong to the client by contract.
If you have a more specific scenario, we’re happy to walk you through it.
Resources & knowledge hub links
Explore best-practice guides for outsourced IT support, documentation, SLAs, and helpdesk operations – built specifically for MSPs.
These resources help both emerging and mature MSPs improve stability, reduce incidents, strengthen security controls, and streamline their infrastructure operations.