All the Risks of Outsourcing Customer Service

Outsourced customer service is a very common term searched on the internet. Many fast-growing companies are looking to delegate support in order to focus on scaling their operations.  But with the handover of responsibilities in your business comes potential for things to not work out quite how you anticipated them. So what could possibly go wrong?  Some risks of outsourcing customer service include:Lower Service QualitySecurity risksHidden costsLoss of ControlLoss of… Continue Reading All the Risks of Outsourcing Customer Service

How to know which applicants to hire for your MSP?

How can you gauge whether or not applicants to work with your MSP will flourish or flounder working for you? Unfortunately, many MSPs are clueless when it comes to recruiting the best talent as not all people with IT experience will thrive in the hectic MSP environment. So how can you make sure someone will? If you want to figure out which applicants will excel in your MSP, you must focus not just on their… Continue Reading How to know which applicants to hire for your MSP?

How to Build and Manage a Successful Help Desk for your MSP

Feeling clueless about how to offer premier MSP help desk services to clients? As veterans of the MSP industry, we at Support Adventure are excited to give you insights on how to build and manage a successful help desk. We have worked with dozens of MSPs over the years and know all the dos and don’ts of the help desk framework. We know all the problems and issues you can expect and how to avoid… Continue Reading How to Build and Manage a Successful Help Desk for your MSP

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service.In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview

How to Create a Great MSP Environment for your Staff?

Why should you have a great environment in your MSP? Because creating a fulfilling environment for your staff is one of the most important things in running a successful MSP. From our years of consulting and providing staff for MSPs, we at Support Adventure have seen that this is one of the best practices to employ.You want to have technicians who do great work and feel good doing it! What exactly are some of… Continue Reading How to Create a Great MSP Environment for your Staff?

Why Outsourced MSP Help Desk Support is Not as Scary as You Think

On the fence about using MSP outsourced help desk support? Maybe you’re concerned about outsourced engineers adapting to the systems you have in place, working well inside your company’s environment, cyber security and other issues. As an MSP staffing agency, Support Adventure has provided staff for over 40 MSPs and provided them the best engineers that fit right into their company’s structure. It didn’t cost them an arm and leg either. You should absolutely outsource… Continue Reading Why Outsourced MSP Help Desk Support is Not as Scary as You Think

Our MSP Recruitment Hiring Process

Get the best out of MSP remote recruitment Be careful of who you let in your inner circle. Choosing the right employees and integrating them is a mine-field. Neglect one step and the whole business will be shaken up with the consequences. If done wrongly, the process of finding the right people is lengthy, the hiring pricey and the guarantee of future employees doing great work non-existent.Bypassing the many errors MSP encounters in this… Continue Reading Our MSP Recruitment Hiring Process

Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!

MSPs often make one major mistake when hiring a level 1 frontline engineer. That is they prioritize a prospective employee’s technical knowledge or experience over their customer service abilities. Frontline engineers are the face of your company as they are the first point of contact for your clients.They’re the difference between receiving positive or negative reviews on Google.So you cannot underestimate this. As an MSP staffing company, we have seen a lot of… Continue Reading Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!

What to look for when hiring the best service manager for your MSP – advice and checklist!

A manager can make or break the success of an MSP, and hiring one is so essential. Based on their contribution to the business and the workplace a company can either grow or sink in the chaotic environment it found itself in. It is easy to get confused and make mistakes when hiring a manager for your MSP because you are not aware of the skills and personality types that would fit with the management… Continue Reading What to look for when hiring the best service manager for your MSP – advice and checklist!

MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!

In the MSP recruitment phase? These 4 strategies for finding the most talented engineers work like no other!As a premium MSP staffing services and recruiting company, Support Adventure receives 50-70 new candidates daily and has provided over 40 MSPs with the best of the bunch.And today, we are sharing our favorite methods with you! 4 MSP recruitment strategies we swear byThe MSP recruitment process can feel competitive and exhausting, as the best… Continue Reading MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!

Everything you need to onboard your MSP staff the right way – practical tips and links

If you run an MSP you know that your staff is crucial for your business. The way they operate can either bring success or be a major set-back for your company. You can find yourself repeating the same story over and over again and going over explanation after explanation just to encounter the same fallacies and incidents occurring again and again!If you want to turn-around your whole MSP game, start from the ground-up and… Continue Reading Everything you need to onboard your MSP staff the right way – practical tips and links

Why Interrogation Style Job Interviews are Bad Business for MSPs

If you are having a hard time filling that open position in your MSP, maybe it’s not them. It’s you. You could be sabotaging the growth of your team with an interrogation style of interviewing your candidates.Here at Support Adventure, we match MSPs with the best talent worldwide. The feedback we always receive from candidates who interview with multiple companies is that they preferred the company that seemed less authoritative and uptight.Here are… Continue Reading Why Interrogation Style Job Interviews are Bad Business for MSPs

Hiring Remote IT Support: Best Practices

We’re about to get into our top tips for hiring a remote team.At Support Adventure, the premium global MSP Staffing Company, we have hired over 40 remote staff members who have contributed to our growth, almost all of whom were interviewed and hired online. We understand that the process of hiring remote workers can seem daunting if you’re new to it, so here are our top tips you need to know to have success… Continue Reading Hiring Remote IT Support: Best Practices

How to Track Productivity of Remote Employees

How do you know how much work your remote MSP team is doing? One word.Accountability. You can use all the software in the world to track that your remote staff has logged in and are sitting at their computers. But on what basis are you even judging “working?” What metrics and procedures prove to you that your staff is actually doing what is required of them? This is where procedural documentation swoops in to… Continue Reading How to Track Productivity of Remote Employees

Dispatchers vs. Service Desk Managers – How Do They Differ? 

What exactly is the difference between a dispatcher and service desk manager, and how do they compare in terms of scaling your MSP and improving your helpdesk?We know a thing or two about these two roles here at Support Adventure, the MSP Staffing Company, as we have worked with over 40 MSPs over the course of 3 years. We have seen the positive results of companies that invest in a dispatcher or service desk… Continue Reading Dispatchers vs. Service Desk Managers – How Do They Differ? 

How to find and train MSP technicians

People are the core of our business and we have spent years perfecting our process to find and hire the best technicians. We currently have a roster of talented technicians spread across the world in Southeast Europe, Southeast Asia, and Latin America. Here is our process to ensure that our clients always get a great hire with Support Adventure, the MSP Staffing Company:1. Locate Great StaffWe locate and identify potential candidates across many… Continue Reading How to find and train MSP technicians