Search Results for: manager

high-performing

Talent Retention Strategies for High-Performing Outsourced MSP Staff

MSP staffing agencies are vendor management firms that source talent for the company in question. This means that the original company is one step removed from the talent.If you decide to go with this option, you can find some of the best MSP talent around while saving valuable resources! With outsourced staff, you can have high-performing talent that can work directly and only for your MSP helpdesk, without the hassle of taking care of… Continue Reading Talent Retention Strategies for High-Performing Outsourced MSP Staff
By Kristina @ Support Adventure, ago
maintain customer satisfaction

How to Maintain Client Satisfaction During Rapid MSP Growth

Did you ever carry a bunch of plates in your hands and, suddenly, one starts slipping from the pile? You try to catch it but drop all the others in the process. A similar thing happens to businesses more often than you know.You see, an effort to maintain client satisfaction in the MSP field is a challenge as it is, however, what happens when you start with rapid growth? How do you avoid neglecting… Continue Reading How to Maintain Client Satisfaction During Rapid MSP Growth
By Kristina @ Support Adventure, ago

Why Working at an MSP is AWESOME!

Let’s be honest, working at an MSP (Managed Service Provider) or any other helpdesk environment is tricky. In this dynamic setting, there are challenges that can come up in unexpected ways and places… Luckily, these challenges present a once-in-a-lifetime opportunity to improve yourself and have a rollercoaster of fun and experience that is hard to find elsewhere! Buckle up and get ready for an adventure in this fast-paced, mind-expanding and lively community.You will have… Continue Reading Why Working at an MSP is AWESOME!
By Kristina @ Support Adventure, ago

The Ultimate MSP Guide to Tracking Technicians’ Time Spent Working!

Want to stop feeling like you’re babysitting your technicians’ use of their time? Achieving a good balance in your MSP for technicians’ tracking time on their time sheets is essential to making staff feel organized. And just as important, it helps you feel like less of a micromanager. Too much time tracking will lead to stress for the technicians if they have to track every minute of every single day. They will feel suffocated. And… Continue Reading The Ultimate MSP Guide to Tracking Technicians’ Time Spent Working!
By Nwando @ Support Adventure, ago

How to Create a Great MSP Environment for your Staff?

Why should you have a great environment in your MSP? Because creating a fulfilling environment for your staff is one of the most important things in running a successful MSP. From our years of consulting and providing staff for MSPs, we at Support Adventure have seen that this is one of the best practices to employ.You want to have technicians who do great work and feel good doing it! What exactly are some of… Continue Reading How to Create a Great MSP Environment for your Staff?
By Kristina @ Support Adventure, ago

How to Deal with MSP Emergencies Using Escalation Policies and Procedures

It’s an MSP help desk emergency! What do you do?From clients calling while everyone’s busy to data breaches, does your MSP know how to handle it? How well a company responds to emergencies can make-or-break an MSP’s relationship with their clients.As the owner, you need to devise and implement a well-defined policy and procedure on what happens when a client has an emergency.Here’s how you can, in three steps, successfully deal with… Continue Reading How to Deal with MSP Emergencies Using Escalation Policies and Procedures
By Kristina @ Support Adventure, ago
Remote IT Support Jobs Romania

Remote Work and Remote Tech Support Jobs in Romania

Romania, a country rich in history, culture, and natural beauty, is fast becoming a hotspot for digital nomads and remote workers. With its affordable cost of living, high-speed internet, and welcoming locals, Romania offers an ideal environment for those seeking a balance between work and leisure. If you’re looking for an IT Support Job in Romania, working for a US or a UK-based company, read on or head on to our remote tech support jobs… Continue Reading Remote Work and Remote Tech Support Jobs in Romania
By Louwrens @ Support Adventure, ago
online IT job interview

How to Nail an Online IT Job Interview

In today’s digital-first world, online job interviews have become a standard for hiring, especially in industries like IT and managed services. As an MSP, you’re likely involved in hiring support staff or specialists remotely. But have you ever wondered what sets a successful online interview apart from a lackluster one?In this article, we’ll break down key tips for acing an online job interview. Whether you’re looking to hire the best talent for your MSP… Continue Reading How to Nail an Online IT Job Interview
By Kristina @ Support Adventure, ago
a red billboard with a text saying "community is strength", reflecting the value of MSP peer groups

Peer Groups for MSP Middle Management

sourceWhat is the role of peer groups for MSP?Did you ever start watching a show and someone shared a piece of trivia that revealed a lot about the nature of a character without any spoilers? They just pointed out something that was incredibly useful or insightful, and now you can’t unsee it. This is only possible because they are:Watching the same show.Started watching before you did.The same thing happens with… Continue Reading Peer Groups for MSP Middle Management
By Kristina @ Support Adventure, ago
onboard MSP dispatchers

How to Onboard MSP Dispatchers Properly?

sourceThe job of an MSP dispatcher might seem intimidating, but it becomes pretty straightforward after a while. You either know the solution to a problem or you know where to find the solution. This is why MSP companies prefer to hire people who already have experience in the industry, but they would make a great mistake if they just assumed that the experience from another company would translate in its entirety. Ultimately, you have… Continue Reading How to Onboard MSP Dispatchers Properly?
By Kristina @ Support Adventure, ago

Why we like working remotely

Text version below to those who prefer to read:Hey there, folks. My name is Eric from Support Adventure: The MSP Staffing Company. We are a community of people who live remotely around the world and work for the English speaking world online. I wanted to make this video about the benefits of working remotely and working from home in general. Most of the people in Support Adventure, at least after they’re fully trained for… Continue Reading Why we like working remotely
By Tal @ Support Adventure, ago

Weekly Zoom Conference Calls: the Key to Remote Team Spirit

Hey there! We’re here to share with you how to easily create productive weekly meetings with your remote team.Zoom conference calls are a not-so secret weapon for managing remote teams.As a company that has 40 staff on 4 different continents, we at Support Adventure know a thing or two about this topic. Having weekly meetings with Zoom has made our business run more seamlessly than ever. Whether you are a company that’s trying… Continue Reading Weekly Zoom Conference Calls: the Key to Remote Team Spirit
By Nwando @ Support Adventure, ago

How to Build Culture in Virtual IT Teams

Don’t let distance fool you into thinking that maintaining a workplace identity for virtual teams is hard.We’re about to share how establishing culture for a remote company greatly keeps your team motivated and invested in the mission. Managing virtual teams with a strong company culture helps attract more ideal employees.Having gained 40 staff members on 4 different continents, our ideology here at Support Adventure, the remote MSP staffing company, centers around career-driven expats, travelers… Continue Reading How to Build Culture in Virtual IT Teams
By Nwando @ Support Adventure, ago

Best Communication Strategies for Virtual Teams

Want to rid yourself of the time you waste on non-urgent communication with your remote staff, but still be able to digest EVERYTHING that is going on in your company? We’re about to share with you game changing strategies for how to set-up your business to do exactly that. We have achieved this at Support Adventure, even with 40 staff members on four continents. Our founder Eric Muth only has to take an unscheduled phone… Continue Reading Best Communication Strategies for Virtual Teams
By Nwando @ Support Adventure, ago

Hiring Remote IT Support: Best Practices

We’re about to get into our top tips for hiring a remote team.At Support Adventure, the premium global MSP Staffing Company, we have hired over 40 remote staff members who have contributed to our growth, almost all of whom were interviewed and hired online. We understand that the process of hiring remote workers can seem daunting if you’re new to it, so here are our top tips you need to know to have success… Continue Reading Hiring Remote IT Support: Best Practices
By Nwando @ Support Adventure, ago

Why having the best stack won’t save your MSP

MSPs often assume that by simply having industry standard, best of class tools like Autotask, Connectwise and ITGlue, their team will be organized.Nope. They won’t.It’s not about the tools you use, but how you use them.If you prefer consuming content in video format, here is Eric talking about why good tech stacks aren’t enough.We know this all too well at Support Adventure. Having onboarded the most talented engineers for over 30… Continue Reading Why having the best stack won’t save your MSP
By Nwando @ Support Adventure, ago

These 10 Countries Offer Long Term Visas for Digital Nomads!

Good news nomads and aspiring nomads of the world!  There are a number of countries with a “digital nomad visa” to live long term in a country you love. This way you don’t have to bother with border runs or abandoning a city you’re crazy about after 60 to 90 days on a tourist visa. These visas are digital nomad-friendly as they range in various resident opportunities for freelancers, entrepreneurs and remote workersWe have… Continue Reading These 10 Countries Offer Long Term Visas for Digital Nomads!
By Nwando @ Support Adventure, ago

Why your MSP shouldn’t rely on technician group chat for escalations

MSPs have utilized group chat for internal communications amongst technicians especially now with the current pandemic. Using group chat serves as a quick means to communicate amongst team members. It has also become a means for technicians to raise escalations, or bring up general difficulties, while working on tickets.Why do MSPs use group chat?The instinct is obvious and the idea is simple. Since all technicians are in the same group, it becomes the… Continue Reading Why your MSP shouldn’t rely on technician group chat for escalations
By Kristina @ Support Adventure, ago

Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!

MSPs often make one major mistake when hiring a level 1 frontline engineer. That is they prioritize a prospective employee’s technical knowledge or experience over their customer service abilities. Frontline engineers are the face of your company as they are the first point of contact for your clients.They’re the difference between receiving positive or negative reviews on Google.So you cannot underestimate this. As an MSP staffing company, we have seen a lot of… Continue Reading Hiring a Level 1 Engineer for your MSP? Don’t Make THIS Mistake!
By Nwando @ Support Adventure, ago

IT technician training and basic troubleshooting for MSPs

The IT industry is an ever-changing environment that requires a lot of self-direction and proclivity towards systems thinking and looking at things from different perspectives and anglesYou understand this and you want to start a career in the IT business but you just don’t know if you got what it takes, and even less where to begin? Searching for jobs online is making you frustrated and most of the employers are looking for someone… Continue Reading IT technician training and basic troubleshooting for MSPs
By Kristina @ Support Adventure, ago