Zoom Team Building Hacks for Working Remotely!

If your company’s staff recently embraced remote working, then you might want to arm yourself with some Zoom team building ideas to maintain your staff camaraderie while working from home.We at Support Adventure are veterans at this point of using virtual team building activities and exercises, as we have amassed a staff of 40 employees on 4 different continents. We are happy to share our top tips and strategies for keeping your remote team… Continue Reading Zoom Team Building Hacks for Working Remotely!

The 7 Laws of MSP Helpdesk Scaling 

Want the secrets to scaling your MSP helpdesk faster?We have laid out below 7 laws of growing your IT services business in a way which gives you more freedom and autonomy over your time and schedule. At Support Adventure, we scaled our business to 40 employees on 4 different continents in 2 years, all while our founder Eric managed his team from picturesque destinations like Thailand, South Africa, Canary Islands and more (you can… Continue Reading The 7 Laws of MSP Helpdesk Scaling 

These 10 Countries Offer Long Term Visas for Digital Nomads!

Good news nomads and aspiring nomads of the world!  There are a number of countries with a “digital nomad visa” to live long term in a country you love. This way you don’t have to bother with border runs or abandoning a city you’re crazy about after 60 to 90 days on a tourist visa. These visas are digital nomad-friendly as they range in various resident opportunities for freelancers, entrepreneurs and remote workersWe have… Continue Reading These 10 Countries Offer Long Term Visas for Digital Nomads!

Winter Travel in Europe for Remote Workers: The Top 15 Budget-Friendly Places in 2022/2023

Do you ever wonder where in the world are all those beautiful places you see on your friends’ Instagram stories? Well, some of them might just be a location on this list! Whether you are looking to relocate to a sunny or snowy European city during the winter, these budget-friendly, awe-inspiring places are where to go as a remote worker. The 15 Best Warm and Cold Places to Spend Winter in Europe for Remote Workers… Continue Reading Winter Travel in Europe for Remote Workers: The Top 15 Budget-Friendly Places in 2022/2023

The Safest Cities in Brazil 2022

Are you considering moving to or visiting Brazil, but you’re worrying about your safety? It’s a reasonable concern. Afterall, Brazil frequented lists of the most dangerous places in the world for a long time. But the country has improved its safety over the years and hopefully will continue to do so going forward.  The safest cities in Brazil 2021 are:BrasiliaFlorianópolis São PauloRio de JaneiroBelo HorizonteNatalBlumenauJoinville Porto BeloIn… Continue Reading The Safest Cities in Brazil 2022

The Top 5 Best Cities to Live in the Balkans

The Balkans, a slice of South Eastern Europe that borders the Adriatic sea to the west, and Mediterranean sea to the south, is home to medieval fortresses, magnificent mountains, amazing food and parties. Yes, it can get kind of weird with all its underlying political tensions, and some culture shock is to be expected, but the excitement and pleasure of it suprasses any inconveniences by far. So just which cities are the best to live… Continue Reading The Top 5 Best Cities to Live in the Balkans

7 Zoom Virtual Team Building Ideas to Make Lockdown Fun!

Want to spice up your Zoom virtual team building calls and make them fun for your remote team that is missing the office environment? Is your team longing for the old days of fun office activities, employee game nights and the good ol’ watercooler conversation about who is binging what on Netflix?Well, it’s 2021, and truly ANYTHING can be done on the internet. So here are 7 ways to use Zoom conference calls to… Continue Reading 7 Zoom Virtual Team Building Ideas to Make Lockdown Fun!

The Safest Places To Live in Puerto Rico  

Puerto Rico is a pretty safe country. In fact, this island nation, which is a US territory,  has a lower crime rate than many mainland US cities. Nevertheless, some areas should still be avoided. That’s why knowing which Puerto Rican neighborhoods are the absolute safest will add to your peace of mind if you decide to live there. So what are those locations:The safest places to live in Puerto Rico are:DoradoRio Mar … Continue Reading The Safest Places To Live in Puerto Rico  

MSP Scaling – How to Scale your MSP

The 7 Laws of MSP ScalingAre you trying to scale your MSP, but you feel like an unruly helpdesk is holding you back?We know it can be overwhelming when you’ve got months old tickets piled up, your ticketing queue is super disorganized and you’re constantly working overtime yourself to assist with exhaustive projects. From our experience working with and consulting over 40 MSPs, there’s a few tweaks you need to make to scale… Continue Reading MSP Scaling – How to Scale your MSP

Make your techs feel like rockstars with positive feedback!

-gOne of the best things you can do as a manager or owner of an MSP is offer feedback in a way where your technicians are left feeling awesome about themselves!At Support Adventure, we’ve worked with over 40 MSPs, observing their internal culture and communication style with staff. The ones that we have enjoyed working with the most are the ones that had the most motivated technicians. So just how can you achieve… Continue Reading Make your techs feel like rockstars with positive feedback!

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service.In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview

All the Risks of Outsourcing Customer Service

Outsourced customer service is a very common term searched on the internet. Many fast-growing companies are looking to delegate support in order to focus on scaling their operations.  But with the handover of responsibilities in your business comes potential for things to not work out quite how you anticipated them. So what could possibly go wrong?  Some risks of outsourcing customer service include:Lower Service QualitySecurity risksHidden costsLoss of ControlLoss of… Continue Reading All the Risks of Outsourcing Customer Service
a person sitting at a laptop, looking for a SIM card in Turkey and holding his head in frustration

How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)

What happens when you’re a foreigner in Turkey and you want to buy a local SIM card? It’s not what you’re probably expecting!My experience led me down the path of visiting Turkcell SIM card hell. Now I’ve come back to tell you a story about how that went. Here’s what not to do!What Not to Do When Buying a SIM Card in TurkeyThere are many logistical challenges to becoming a digital nomad in… Continue Reading How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)

How to Always Be Online as a Digital Nomad

Simple adjustments that are often overlooked can make your connection to the internet and to the world more secure. Connectivity is the number one most important thing when working as a digital nomad or running an online business.To make sure you are always online as a digital nomad, always have 2 laptops with you while traveling–if possible of course. Rely on more than one source of Wifi by purchasing a local sim card with… Continue Reading How to Always Be Online as a Digital Nomad

IT Support Staff Augmentation: The Future is Remote

As we help MSPs navigate the complexities of the modern business landscape, we at Support Adventure understand the critical role that an efficient IT support helpdesk plays in your success. If you’re a small or medium business owner in the MSP or IT support industry, you’ve likely grappled with the challenges of scaling your IT support team. This article aims to guide you through the future of IT support staff augmentation?, focusing on the undeniable… Continue Reading IT Support Staff Augmentation: The Future is Remote

The Cheapest Places to Live in Italy in 2023

Although Southern Europe is known for its affordable cost of living, Italy actually has some of the highest prices in this part of the continent. Nevertheless, living on a small budget in the home of pizza is still possible. This is most achievable in small towns, villages and the countryside. For instance, the cost of living in small towns in the south is about half of what one would pay in Milan, Turin, Genoa, Bologna,… Continue Reading The Cheapest Places to Live in Italy in 2023

Cheapest Place To Live in Bali

Having a vacation and living long-term in Bali are two very different things. While we usually treat ourselves on holidays, a similar long-term lifestyle will cost you a lot of money in Bali. Life on this tropical island can be very affordable but also easily very expensive. The cheapest place to live in Bali is Ubud. Ubud is the most comfortable and least expensive place to live as a digital nomad or expat on the… Continue Reading Cheapest Place To Live in Bali

Can You Work Remotely in Mexico for a US Company?

Mexico isn’t only a popular destination for American tourists but also a place worth considering for a long-term stay. If you are already working remotely or have some online income, relocating to Mexico won’t be difficult at all!You can work remotely for a US company from Mexico. Remote workers can also avoid paying taxes in Mexico by working for a foreign company and having all their income sources come from abroad. Additionally, they must… Continue Reading Can You Work Remotely in Mexico for a US Company?

Does Mexico Have a Digital Nomad Visa?

Does Mexico offer digital nomad visas? Many countries have implemented this type of visa–programs to attract foreign visitors while allowing them to stay for an extended period of time. Mexico is a true paradise for digital nomads, remote workers and anyone willing to escape their country. But does the country have a long term visa option that allows you to stay and enjoy everything it has to offer? Mexico doesn’t have an official digital nomad… Continue Reading Does Mexico Have a Digital Nomad Visa?

Thailand Digital Nomad Visa in 2022

While Thailand remains a popular destination for digital nomads, figuring out how to stay long-term can be troublesome. Digital nomads and remote workers alike are operating in a legally grey area in Thailand, but there are actually a few not-so-grey options available to make your stay in the kingdom legal. One of those is the Smart Visa. Thailand doesn’t have a digital nomad visa, but digital nomads, remote workers and other location-independent professionals can use… Continue Reading Thailand Digital Nomad Visa in 2022