MSP Software
RMM Tools: Enhancing MSP Service Delivery and Client Satisfaction
This article delves into how integrating RMM tools can significantly improve operational efficiency and client trust, thereby fostering business growth.
Connecting Top Talent With World Class MSPs
A Premium MSP Staffing Solution – We hire the best people we can find for MSPs who provide them with a great environment
A System Built for Success – Our unique business model and extensive experience ensure expectations are met and results are delivered
A Bridge of Culture – Owned and operated by native English speakers living abroad
Support Adventure for MSPs
Support Adventure is an MSP staffing agency offering MSPs like yours a world-class, full-service remote staffing solution. By providing skilled support technicians, service coordinators, and other back-end technical staff, while handling all of the recruiting, HR, and accounting tasks, we enable MSPs to quickly and efficiently scale their help desk’s workforce during times of growth. Our proven approach, built from our experience managing and working in MSPs, allows us to find the best candidates to staff your MSPs technical support team. By matching candidates living in comparatively low cost of living areas with clients from English-speaking countries, we provide a service that financially benefits everyone involved.
MSP Staffing Service
Go beyond your local talent pool and save money without sacrificing quality. There are talented technicians all over the world. Let us help you build a great international team while saving half on your staff!
MSP Staffing Best Practices
We've helped over 50 MSPs improve their processes and staffing, helping them become more efficient. With our birds-eye view of the industry, we've identified the best practices that can elevate your MSP to new levels of success.
100%
Time zones covered by our staff working their daytime shifts
200+
Support Adventure staff placed with clients
90%+
Success Rate (contractors pass trial and transition to long-term roles)
Why staff your MSP with Support Adventure?
We succeed by carefully selecting our clients to provide the best working arrangements for our staff. If we move forward, we’ll happily offer consultation on your processes to help you achieve the best working environment your MSP can create.
If you’re willing to work with our experience to provide a great and well-organized environment for the world’s best IT Support talent to thrive in your company, while building a world-class MSP, serving your clients above and beyond your competition, you might be an ideal client for us.
What you get staffing with Support Adventure:
Premium IT Support Talent
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience
Long Term Engagements
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
Minimum Administration
Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks
Ongoing contract management
Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more
Amazing cost-effectiveness
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
No-hassle onboarding
After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.
Trial to ensure the right fit
All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.
What our clients say:
MSP Mountain podcast videos:
Latest from our MSP blog:
MSP Management
Which MSP Pricing Model Is Best for Your Business?
Attract the right clients, cover costs, and maximize profitability by selecting the optimal MSP pricing model.Learn about the various pricing models including per-device, per-user, tiered, and flat-fee structures, so your MSP can highlight their advantages
MSP Marketing
Leveraging Social Media to Boost Your MSP’s Online Presence
Social media stands as a powerful tool for MSPs online presence. Using it, MSPs can amplify their online presence and engage directly with their target audience. With effective strategies for using popular social media platforms
MSP Marketing
Digital Marketing Strategies for Growing Your MSP Business
Digital marketing emerges as a key driver for business growth and client acquisition for MSP businesses. This article explores essential digital marketing strategies tailored for MSPs, including SEO optimization, targeted social media campaigns, and compelling content creation. It provides insights into leveraging these tools to enhance online presence, engage potential clients, and convert leads into loyal customers. Discover practical tips and trends that can propel your MSP to new heights, ensuring a strong, visible brand in the digital realm.
MSP Recruitment & Staffing
The Role of Company Culture in MSP Hiring Success
Company culture is pivotal in determining an MSP’s hiring success. Discover practical strategies for leveraging company culture to enhance your MSP’s competitive edge and achieve long-term success. MSP company culture refers to the shared values,
MSP Documentation
The Ultimate Guide to Improving Ticketing System Note Writing for MSPs!
Running an MSP without a ticket system note-taking strategy is a bad idea, and leads to problems for your customer, as well as your technicians. Here at Support Adventure, we provide remote staff for MSPs
Support Adventure for Job Seekers
Let Support Adventure help you find the perfect remote IT support job. We have successfully placed over 200 IT Support Technicians, Service Coordinators, and System Administrators to work for our MSP clients in the US, UK, and Australia. We are looking for the best of the best, with solid experience and communication skills. First, you’ll have to complete our Training and Testing program, which requires candidates to complete a series of tests designed to test their technical knowledge and skills and record a video interview of yourself that we’ll present to our clients.
To learn more about the available positions and requirements, please visit our Remote IT Support Jobs page now.
Remote IT Support Jobs
We're always hiring remote technicians, system administrators and service coordinators! Check out our remote jobs page and apply to join the Support Adventure family!
Follow our social channels
Curious about what it's like to work at Support Adventure? Check out our blog, our Facebook page and our YouTube channel to get a better idea of what we're all about!
How to get a remote job with Support Adventure?
To become part of the Support Adventure family, you’ll need to pass a series of tests designed to showcase your ability and skills as an IT support professional.
Once you complete our Training and Testing program, you will be presented to our clients, who regularly invite our candidates to interview and become part of their team.
This process is designed to select the best candidates to present to our clients so it takes a bit of effort and time to complete. Thank you for your patience.
What you get working with Support Adventure:
Working with the best
We carefully select our clients to work only with those who provide the best working environment and business culture for our staff
Long Term Engagements
We only fill stable, long-term positions, allowing our staff to fully learn and understand our clients' systems and grow with their company
Career opportunity
Once you become part of the Support Adventure family, we'll always be there to help you with your career progression in the MSP industry
Ongoing contract management
Our contract managers are there to help our clients find their next superstar but also help our staff through the length of the contract, utilizing their skillset a to manage the relationship and deal with raises, incentives, problem resolution, time-off management and more
Above market rates
By matching remote staff living in low-cost locations with companies operating in strong economies, our model allows us to provide competitive rates to our clients, while paying above market rates to you for your work
Rolling long-term contracts in USD, GBP or EUR
Our contracts have daily fees paid in USD, GBP or EUR, depending on the client's location which get paid directly into your account once a month. Our contracts have no expiration date, a 30-day notice period for both sides and a built-in raise after 6 months with the same client
What our staff say:
Support Adventure Lifestyle Videos:
Remote Work Lifestyle and Career blog:
Careers
What are the Pros and Cons of Working for an MSP?
So you’ve never worked for an MSP. You’re a bit nervous about what to expect. Well, we can help explain to you some pros and cons of an MSP technician’s experience. We here at Support
Careers
How to become an IT Technician
If you could pick a career that will allow you to work from anywhere and depend on no one but yourself, would you take the chance? We’ve seen the drastic and unpredictable changes that occurred
Careers
Why Working at an MSP is AWESOME!
Let’s be honest, working at an MSP (Managed Service Provider) or any other helpdesk environment is tricky. In this dynamic setting, there are challenges that can come up in unexpected ways and places… Luckily, these
Careers
What to Expect Working for an MSP (Managed Service Provider)
If it’s your first time applying to work as an IT engineer for an MSP (managed service provider), you’re probably wondering what to expect if you get hired. Our founder Eric Muth here at Support
Careers
5 Keys to a Productive Remote Environment – Start Working Online!
Your business must not suffer from the consequences of the pandemic and has to transcend the limitations posed by it. More offices are closing down and businesses are starting to operate online. Most businesses were
Careers
IT technician training and basic troubleshooting for MSPs
The IT industry is an ever-changing environment that requires a lot of self-direction and proclivity towards systems thinking and looking at things from different perspectives and angles You understand this and you want to start