Search Results for: ring groups

IT technician training and basic troubleshooting for MSPs

The IT industry is an ever-changing environment that requires a lot of self-direction and proclivity towards systems thinking and looking at things from different perspectives and anglesYou understand this and you want to start a career in the IT business but you just don’t know if you got what it takes, and even less where to begin? Searching for jobs online is making you frustrated and most of the employers are looking for someone… Continue Reading IT technician training and basic troubleshooting for MSPs
By Kristina @ Support Adventure, ago

MSP’s Guide to Best Marketing Strategies and Tips

Don’t let the title fool you. This article will not provide you with a quick-fix solution that will generate leads for your MSP overnight. Instead, you will better understand how niche marketing for MSPs works, and how you can make it profitable for your company and clients. This guide was assembled based on a conversation we had with Devin Rose of eBridge, an expert marketing company that has been operating for 20 years. They specialize… Continue Reading MSP’s Guide to Best Marketing Strategies and Tips
By Kristina @ Support Adventure, ago

Dispatchers vs. Service Desk Managers – How Do They Differ? 

What exactly is the difference between a dispatcher and service desk manager, and how do they compare in terms of scaling your MSP and improving your helpdesk?We know a thing or two about these two roles here at Support Adventure, the MSP Staffing Company, as we have worked with over 40 MSPs over the course of 3 years. We have seen the positive results of companies that invest in a dispatcher or service desk… Continue Reading Dispatchers vs. Service Desk Managers – How Do They Differ? 
By Nwando @ Support Adventure, ago
msp staffing

Differentiating Your MSP in a Crowded Market to Become the Go-To Choice

In the MSP staffing world, being different isn’t just about being visible; it’s about being memorable and becoming the go-to choice for your clients. If you do this right, this personal touch won’t just make you another choice; it will make you the only choice for that particular type of client. Overview of the current MSP market landscapeThe MSP market today is more crowded than a subway train during rush hour. Every spot is… Continue Reading Differentiating Your MSP in a Crowded Market to Become the Go-To Choice
By Kristina @ Support Adventure, ago

Tips for Landing a Job in IT Support… and Keeping it!

So, you’re ready to find a job in IT support and maintain a successful tech career.As much as the industry requires technical knowledge, it is not just about being the smartest guy in the room. Providing support is about being valuable to your company’s clients, as well as to your team and yourself. Here are our top tips for doing just that. Be purposeful and intentional when finding companies offering IT support jobsPart… Continue Reading Tips for Landing a Job in IT Support… and Keeping it!
By Nwando @ Support Adventure, ago

Seychelles’ Digital Nomad Visa: Workcation Program Requirements and Application Form

If you’re looking for your next digital nomad base, don’t miss out on this amazing new deal from Seychelles! The archipelago paradise off the coast of east Africa had been closed throughout the pandemic due to a high number Covid cases. But it became more open after things calmed down in 2022, and there are no longer Covid test requirements for fully vaccinated visitors. Moreover, the country is looking to attract more remote workers with… Continue Reading Seychelles’ Digital Nomad Visa: Workcation Program Requirements and Application Form
By Kristina @ Support Adventure, ago

Can I Work Remotely in the Philippines? 

Social: Many people dream of living in the Philippines while making a living remotely. In fact, thousands of digital nomads come every year to this tropical paradise to do exactly this! Since the local job market isn’t incredibly attractive for foreigners, you will make a better buck while working for a foreign employer or client. But how to do it currently, and is it even possible to work from the Philippines remotely? The Philippines is… Continue Reading Can I Work Remotely in the Philippines? 
By Anna @ Support Adventure, ago

Outsourced MSP Helpdesk Support – Benefits and Models for MSPs

When expanding your team, you might ask yourself, “Should I hire staff internally or outsource MSP help desk support“?Before you decide if outsourced MSP staff is for you, it is good to clearly define what qualities you want your IT or MSP help desk to have and how much you are willing to pay for it.Outsourced MSP help desks should use the following best practices:A well organized and coordinated team of technicians.… Continue Reading Outsourced MSP Helpdesk Support – Benefits and Models for MSPs
By Kristina @ Support Adventure, ago
Remote Help Desk Jobs

Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT

The age of digital nomadism is upon us. Amplified by the rapid shift towards remote work, a myriad of opportunities in the IT industry have become available. This shift has been particularly impactful for those looking to break into the exciting world of remote helpdesk jobs, with roles ranging from first-level support and network management to service coordinator and helpdesk manager positions. As this professional landscape evolves, prospective digital nomads need to understand the intricacies… Continue Reading Helpdesk Jobs: A Quick Overview of Remote Help Desk Jobs in IT
By Matt @ Support Adventure, ago
Remote IT Support Jobs Romania

Remote Work and Remote Tech Support Jobs in Romania

Romania, a country rich in history, culture, and natural beauty, is fast becoming a hotspot for digital nomads and remote workers. With its affordable cost of living, high-speed internet, and welcoming locals, Romania offers an ideal environment for those seeking a balance between work and leisure. If you’re looking for an IT Support Job in Romania, working for a US or a UK-based company, read on or head on to our remote tech support jobs… Continue Reading Remote Work and Remote Tech Support Jobs in Romania
By Matt @ Support Adventure, ago

Why PagerDuty Will Revolutionize Your MSP’s Help Desk… Especially for After Hours Service!

If your MSP isn’t using PagerDuty, or alternatively, OpsGenie… you are missing out on having smoother operations within your company.As an incident management system for notifications, PagerDuty is a game changer for managed service providers. It helps you stay on top of time sensitive tasks, after hours shifts, escalations and satisfying premium clients.  In scaling our MSP staffing business to serving over 30 MSPs, we can directly give some credit to PagerDuty for the… Continue Reading Why PagerDuty Will Revolutionize Your MSP’s Help Desk… Especially for After Hours Service!
By Nwando @ Support Adventure, ago

What to Expect Working for an MSP (Managed Service Provider)

If it’s your first time applying to work as an IT engineer for an MSP (managed service provider), you’re probably wondering what to expect if you get hired. Our founder Eric Muth here at Support Adventure, has a wealth of knowledge about MSP environments. He worked as a freelance remote IT technician for MSPs before starting his staffing company for MSPs.He has seen it all in the MSP space, from both the perspective of… Continue Reading What to Expect Working for an MSP (Managed Service Provider)
By Nwando @ Support Adventure, ago

What are the Pros and Cons of Working for an MSP?

So you’ve never worked for an MSP. You’re a bit nervous about what to expect. Well, we can help explain to you some pros and cons of an MSP technician’s experience. We here at Support Adventure have recruited staff for over 40 MSPs on 5 continents, so we might know a thing or two! The biggest pro and the biggest con are this: MSPs often have a stable budget to hire staff who grow with… Continue Reading What are the Pros and Cons of Working for an MSP?
By Nwando @ Support Adventure, ago

Which strategies can you implement NOW to be a premium MSP?

How to raise revenue, service levels, and client satisfaction by being a premium service!Many IT businesses are striving to become premium managed service providers (MSP), but not all of them succeed. Charging a higher price is an obvious way to level up your game, but it’s not that simple. There’s more to it than that. So what else can you do? As an MSP staffing services and consulting specialist, we at Support Adventure have… Continue Reading Which strategies can you implement NOW to be a premium MSP?
By Anna @ Support Adventure, ago

How to Build and Manage a Successful Help Desk for your MSP

Feeling clueless about how to offer premier MSP help desk services to clients? As veterans of the MSP industry, we at Support Adventure are excited to give you insights on how to build and manage a successful help desk. We have worked with dozens of MSPs over the years and know all the dos and don’ts of the help desk framework. We know all the problems and issues you can expect and how to avoid… Continue Reading How to Build and Manage a Successful Help Desk for your MSP
By Anna @ Support Adventure, ago
Reddit MSP IT technician superhero sitting at a helpdesk

Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics

Today we’re taking a closer look at a buzzing Reddit conversation started by u/damagedproletarian. It was the monthly top post in r/MSPs so it’s fair to say that the topic raised some dust among MSPs and MSP staff alike.The perspectives offered in the thread are real-time concerns MSPs are facing. As such, they caught our eye at Support Adventure as well. Working with over 200 MSPs and providing the best staff to them, we… Continue Reading Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics
By Kristina @ Support Adventure, ago
reddit remote working hacks

Reddit Remote Working Advice & Hacks 

From ergonomic setups to maintaining work-life balance, the comments in the Reddit post provide dealing with remote work some real-life insights and practical advice. This comprehensive guide compiles their shared wisdom, covering everything from workspace essentials to creative solutions for common remote work challenges. Whether you’re a seasoned remote worker or new to the WFH scene, these tips, sourced from a vibrant Reddit discussion, offer valuable perspectives to enhance your remote working experience.The shift… Continue Reading Reddit Remote Working Advice & Hacks 
By Kristina @ Support Adventure, ago

Living in Serbia on $1,000 a Month in 2022: Extensive Tips for Budget Travellers

Want to enjoy an exciting European lifestyle on a budget? Then Serbia is the place! Expats love this Balkan country for its relaxed lifestyle, great parties, hospitality and good cost for value. So if your mind is already made up to stay long term in this epic country, it’s also great to know that this can be done without having to break the bank.Good news! You can live comfortably in Serbia on $1,000 USD… Continue Reading Living in Serbia on $1,000 a Month in 2022: Extensive Tips for Budget Travellers
By Kristina @ Support Adventure, ago

ConnectWise Manage Usage Tips

In this article, we’ve decided to share some CW Manage usage tips and suggestions to make your MSP get the most out of the tool. Even though the tips come in no particular order, the first one is quite important if you’re looking to get things right.Strive to have everyone enter absolutely every work-related activity into ConnectWiseYou’ve bought and implemented ConnectWise and it doesn’t come at a low price. That and the fact… Continue Reading ConnectWise Manage Usage Tips
By Matt @ Support Adventure, ago

The Cheapest Cities To Live in the Balkans

The Balkans is a diverse, breathtaking and often confusing geographical area with a number of different ethnic groups. One of the main advantages that the Balkans has, besides its culture and beautiful landscapes, is an incredibly low cost of living. Average Balkan salaries are quite low, and expats in this region on Western salaries can live like kings and queens. They’ll also encounter some of the friendliest and welcoming people ever. The top cheapest cities… Continue Reading The Cheapest Cities To Live in the Balkans
By Anna @ Support Adventure, ago