How to Improve Customer Service as an MSP

Customer support is the basis of good business! You can have an amazing product or service and the best technicians that are swiftly getting tickets off the table and still, there will be no guarantee that your clients will be happy nor that you will attract and keep the top-tier customers.Dealing with customers and their issues is stressful. It can create tension in both your clients and your staff, clouding the goal of solving… Continue Reading How to Improve Customer Service as an MSP

Best Communication Strategies for Virtual Teams

Want to rid yourself of the time you waste on non-urgent communication with your remote staff, but still be able to digest EVERYTHING that is going on in your company? We’re about to share with you game changing strategies for how to set-up your business to do exactly that. We have achieved this at Support Adventure, even with 40 staff members on four continents. Our founder Eric Muth only has to take an unscheduled phone… Continue Reading Best Communication Strategies for Virtual Teams
How to get a remote IT support job in Ireland?

Remote Work and Remote IT Support Jobs in Ireland

In the wake of the global pandemic, the world has seen a surge in the adoption of remote work. The shift from traditional office spaces to home offices and digital workspaces has become the new normal. In Ireland, this trend is increasingly visible with companies adopting flexible working arrangements to adapt to the changing times. As reported by RTE, more than 80% of employers believe remote work is here to stay. This trend has opened… Continue Reading Remote Work and Remote IT Support Jobs in Ireland

5 Tips to Boost Productivity and Customer Satisfaction for your MSP

If your MSP help desk is in a productivity rut and you don’t know how to get out of it, we’ve got you covered! In our experience working with and consulting many MSPs, the chaos in their environment is often caused by either a sudden growth in staff and/or clients or ineffective communication and documentation.But whichever the reason, it’s important to take an honest look at your situation and accept it for what it… Continue Reading 5 Tips to Boost Productivity and Customer Satisfaction for your MSP

MSP Advice: How to Support your MSP Clients’ Hybrid Workforce

With more and more businesses deciding not to return to the office, or switching to operating completely remote, knowing how to manage hybrid workforces for MSP clients is crucial.How can MSPs achieve this?  By focusing on cyber hygiene altogether with careful attention to the social aspects of providing support.In which ways can an MSP support their clients’ hybrid workspace?Define roles unambiguously and bring awareness to the hybrid work environmentDefine the structure… Continue Reading MSP Advice: How to Support your MSP Clients’ Hybrid Workforce

How To Get a Job Abroad Without a Degree in 2024  

These days, many people have an interest in working and traveling overseas, especially if they grew up in North America and never have had a chance to see the world. Moving abroad for work is a big step, and there are a lot of logistics to navigate. Nevertheless, it’s absolutely possible to get a job abroad with no degree, even without a formal education. You may not have a degree, but your skills and professional… Continue Reading How To Get a Job Abroad Without a Degree in 2024  

Everything you need to onboard your MSP staff the right way – practical tips and links

If you run an MSP you know that your staff is crucial for your business. The way they operate can either bring success or be a major set-back for your company. You can find yourself repeating the same story over and over again and going over explanation after explanation just to encounter the same fallacies and incidents occurring again and again!If you want to turn-around your whole MSP game, start from the ground-up and… Continue Reading Everything you need to onboard your MSP staff the right way – practical tips and links

How Can You Do a Career Switch to IT?

Switching careers is a common practice nowadays, and people aren’t afraid to make changes later in their lives. Jobs in IT have many advantages as opposed to other sectors, especially now when more businesses are operating online and remote work is becoming a common norm.Consider these steps to help you switch your career to IT: Set your goals and prioritiesLearn basic technology and toolsLearn new skillsApply for an internshipConsider special… Continue Reading How Can You Do a Career Switch to IT?

How To Get a Job as an IT Technician or Engineer in an MSP

Are you looking for a job as a technician in an MSP? You should know that working in the IT industry has both advantages and challenges as well. A job in a managed service provider can be a great jumpstart to a career in the field.Whether you are a candidate or a company seeking the best employee, you should know the top qualities of a support technician. Not everyone is suited for this job.… Continue Reading How To Get a Job as an IT Technician or Engineer in an MSP

How to Deal with MSP Emergencies Using Escalation Policies and Procedures

It’s an MSP help desk emergency! What do you do?From clients calling while everyone’s busy to data breaches, does your MSP know how to handle it? How well a company responds to emergencies can make-or-break an MSP’s relationship with their clients.As the owner, you need to devise and implement a well-defined policy and procedure on what happens when a client has an emergency.Here’s how you can, in three steps, successfully deal with… Continue Reading How to Deal with MSP Emergencies Using Escalation Policies and Procedures

How to Create a Great MSP Environment for your Staff?

Why should you have a great environment in your MSP? Because creating a fulfilling environment for your staff is one of the most important things in running a successful MSP. From our years of consulting and providing staff for MSPs, we at Support Adventure have seen that this is one of the best practices to employ.You want to have technicians who do great work and feel good doing it! What exactly are some of… Continue Reading How to Create a Great MSP Environment for your Staff?

Why Working at an MSP is AWESOME!

Let’s be honest, working at an MSP (Managed Service Provider) or any other helpdesk environment is tricky. In this dynamic setting, there are challenges that can come up in unexpected ways and places… Luckily, these challenges present a once-in-a-lifetime opportunity to improve yourself and have a rollercoaster of fun and experience that is hard to find elsewhere! Buckle up and get ready for an adventure in this fast-paced, mind-expanding and lively community.You will have… Continue Reading Why Working at an MSP is AWESOME!

History of Support Adventure and its founder Eric Muth

Support Adventure – the expat-run MSP Staffing Company was founded on a strong company culture valuing global cooperation, consistent structure, and prioritizing a work and travel lifestyle.To better understand our values and growth, we must share with you the journey of our founder Eric Muth, from prodigal high school innovator to founder of a 40-client MSP staffing service. Beginnings of a passion Eric grew up as part of the upper middle class in Toronto,… Continue Reading History of Support Adventure and its founder Eric Muth

5 Keys to a Productive Remote Environment – Start Working Online!

Your business must not suffer from the consequences of the pandemic and has to transcend the limitations posed by it. More offices are closing down and businesses are starting to operate online. Most businesses were caught off-guard and had limited time to adjust to the new situation. Moving to a remote environment is a delicate process and without considering the complete picture, it might not function successfully.The good news is that there are practical… Continue Reading 5 Keys to a Productive Remote Environment – Start Working Online!