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Go beyond your local talent pool and save money without sacrificing quality. There’s talented technicians all over the world. Let us help you build a great international team while saving half on your staff!

WHO ARE WE?

Support Adventure is a staffing company by expats for expats, living in places that inspire them. Our focus is helping MSPs like yours create solid teams by providing English-speaking staff who live in affordable cities worldwide. We currently have a team of over 30 staff spread across Europe, Asia, and the Americas.

OUR VALUES

Cost Efficiency

We understand your need to deliver a high quality service while maintaining cost effectiveness.  We give you access to a global base of excellent talent at prices you can afford!

Authenticity

We are genuine people who are dedicated to giving tangible results, providing friendly and honest support which resonates with the needs of your clients. 

Quality

Our staff are competent and talented people who are chosen to fit into the cultures of our clients.  Our values ensure we achieve a high level of quality which helps your business thrive.

Stability

We are interested in building long term relationships and aim to create stable contracts with opportunities to see your business grow. 

WHY US?

Support Adventure’s affordability in comparison to local talent pools make us a good choice for expanding your team. The quality of our staff sets us apart, as we carefully screen English speakers around the world to find those who will fit into your company’s culture. The worldly nature of our company ensures our staff excels in customer service and we hire likeable individuals. Our vast knowledge and experience enables us to have a birds eye view on the MSP space, offering best practices for your business and solutions for your challenges so your business can scale and thrive.

“In 2013, my life was changed by the opportunity to work online for a London company while living in the affordable and vibrant southeast European capital of Belgrade, Serbia.  The company I was working with saved large amounts of money due to my reduced costs and I was able to start my life in Belgrade on a stable footing.  My passion is to help people have stable and fulfilling lives abroad and ensure businesses have access to strong international teams which lead to success, profitability and growth.”

-Eric Muth, Founder of Support Adventure


OUR SERVICES

Helpdesk Technicians

Our technicians service your clients with whichever systems you use internally. We offer a cost effective way to expand your helpdesk by on-boarding real people who integrate into your organization as true members of your team.

24/7 Afterhours Support

Our staff members reside on three continents and can offer continuous 24/7 support with a follow the sun service model

Documentation Services

Need help keeping your documentation in order? We can help you strengthen this aspect of your business in a way which uses as little of your time as possible.  We have also helped companies migrate to IT Glue.

Administrative Assistance

Need help with the non-technical side of your business?  We can help you with various admin tasks depending on your needs.

TYPES OF SERVICES

Dedicated - Full Time

Have a technician follow all your internal procedures, just like someone working in your office. An individual will be on-boarded by us, and assigned only to you.

Full Time Lite

Don’t have enough work to fill a full day?  We can give you a technician on a contract of 20 hours per week, and you will be dealing with the same person all the time.

Shared Helpdesk

Get access to a team of technicians working around the world 24/7, servicing your tickets as they come in. Perfect for MSPs with clients who need out-of-hours support.

OUR CONTRACT MANAGERS

Having had experience in the operations department of a company that grew from 12-200 employees, Donovan knows how to get people working effectively. He also owns a hostel in Belgrade.

Donovan Bjorkman

Eric started his career in IT in Toronto in 1999. Since then, Eric has worked with over 20 MSPs and knows their pain points and what makes remote helpdesk staffing a success for everyone.

ERIC muth

Nick worked as a service delivery manager for an MSP in London that had over 40 employees and followed ITIL best practices. He brings process-based wisdom to improve the helpdesks of our clients.

Nick Ward

SET UP AN EXPLORATORY CALL

We are happy to have an initial 30 minute conversation to find out how we can add value to your business and how we could work together. Please book a time slot below.