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Go beyond your local talent pool and save money without sacrificing quality. There’s talented technicians all over the world. Let us help you build a great international team while saving half on your staff!

WHO ARE WE?

Support Adventure is a staffing company by expats for expats, living in places that inspire them. Our focus is helping MSPs like yours create solid teams by providing English-speaking staff who live in affordable cities worldwide. We currently have a team of over 30 staff spread across Europe, Asia, and the Americas.

CLIENT TESTIMONIALS

A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 support and daytime helpdesk.

A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.


OUR SERVICES

Helpdesk Technicians

Our technicians service your clients with whichever systems you use internally. We offer a cost effective way to expand your helpdesk by on-boarding real people who integrate into your organization as true members of your team.

24/7 Afterhours Support

Our staff members reside on three continents and can offer continuous 24/7 support with a follow the sun service model

Documentation Services

Need help keeping your documentation in order? We can help you strengthen this aspect of your business in a way which uses as little of your time as possible.  We have also helped companies migrate to IT Glue.

Administrative Assistance

Need help with the non-technical side of your business?  We can help you with various admin tasks depending on your needs.

TYPES OF SERVICES

Dedicated - Full Time

Have a technician follow all your internal procedures, just like someone working in your office. An individual will be on-boarded by us, and assigned only to you.

Full Time Lite

Don’t have enough work to fill a full day?  We can give you a technician on a contract of 20 hours per week, and you will be dealing with the same person all the time.

Shared Helpdesk

Get access to a team of technicians working around the world 24/7, servicing your tickets as they come in. Perfect for MSPs with clients who need out-of-hours support.

PRE-SCREENED & EASY TO BROWSE – We present candidates by sending over VIDEOS OF THEM and TICKET NOTES from project/VM TESTS they have done with us.  With Support Adventure you can see many candidates and FIND PEOPLE YOU LIKE before scheduling interviews.
Candidate presentations are sent over upon request. 

Frequently Asked Questions

INTRO: We are an international organization that hires people around the world for remote only contracts, we have doubled every year since 2016 and now have over 40 people on board.  We hire people based on their ability to give excellent support in the English language and we only hire and work with people who can fluently and socially participate in our predominantly native speaking Anglo-American culture.  We strive to be on the cutting edge of MSP staffing.  Our staff use your systems.

 

HISTORY: Our Founder is from Toronto, Canada and has 21 years experience as an IT Professional & Business Owner.  The business started from his permanent relocation to Europe (UK & Serbia) in 2011.

 

LEGAL ENTITY: The business is registered in the UK and was founded in 2016.

 

TRACK RECORD: We have worked with over 30 MSPs. References are available at the deal negotiation stage.

 

CORE VALUE: STABILITY – We focus on finding long term stable fits between MSPs and dedicated staff who work through our company

 

CANDIDATE PRESENTATION: We send over candidates in a presentation package which presents them on video and shows results of their work in our training and testing program.

When you are ready to book a live call with a candidate to ensure the right fit, we take a $100 or £80 deposit, which is credited towards your first invoice.

 

YOUR COMPETITION: There is often high demand competition between client companies for our top quality, especially Level 2 and 3 candidates.  In such cases, we usually allow the candidates to choose which client they would most prefer working with.

 

TERMS: Every contract/contractor placement is a trial which any party may end with immediate notice in the first month and receive a refund for unused days. The contracts are one month’s notice to cancel after that.

 

CURRENCIES: We bill in US Dollars, British Pounds, Australian Dollars and Euros.

 

PAYMENT METHODS: 

Via Stripe: various Credit Cards

Via Transferwise and its regional banking partners: ACH Bank Transfers in USD, Australian Dollar Bank Transfers, Euro Swift/IBAN Payments

Via Natwest Bank in UK:  UK Bank Transfers in GBP

Via GoCardless: Direct Debit in GBP 

 

OTHER SERVICES:

-Helpdesk Management/Procedural Consultation by a service delivery manager with experience at a large, well organized MSP ($50 per hour)

-Dispatch/Service Co-Ordinator

-Admin Assistant

-Interviewing your local direct hire candidates and putting them through our training and testing program to achieve better hires

 

Pricing available upon request.

OUR CONTRACT MANAGERS

Having had experience in the operations department of a company that grew from 12-200 employees, Donovan knows how to get people working effectively. He also owns a hostel in Belgrade.

Donovan Bjorkman

Eric started his career in IT in Toronto in 1999. Since then, Eric has worked with over 20 MSPs and knows their pain points and what makes remote helpdesk staffing a success for everyone.

ERIC muth

Nick worked as a service delivery manager for an MSP in London that had over 40 employees and followed ITIL best practices. He brings process-based wisdom to improve the helpdesks of our clients.

Nick Ward

GET IN TOUCH TO LEARN MORE

We are happy to have an initial conversation to find out how we can add value to your business and how we could work together. Please fill out the form below.

You may alternately book a call with the founder below.

GET IN TOUCH TO LEARN MORE

We are happy to have an initial conversation to find out how we can add value to your business and how we could work together. Please fill out the form below.

You may alternately book a call with the founder below.