Go beyond your local talent pool and save money without sacrificing quality. There’s talented technicians all over the world. Let us help you build a great international team while saving half on your staff!
WHO ARE WE?
Support Adventure is a staffing company by expats for expats, living in places that inspire them. Our focus is helping MSPs like yours create solid teams by providing English-speaking staff who live in affordable cities worldwide. We currently have a team of over 30 staff spread across Europe, Asia, and the Americas.
We understand your need to deliver a high quality service while maintaining cost effectiveness. We give you access to a global base of excellent talent at prices you can afford!
We are genuine people who are dedicated to giving tangible results, providing friendly and honest support which resonates with the needs of your clients.
Our staff are competent and talented people who are chosen to fit into the cultures of our clients. Our values ensure we achieve a high level of quality which helps your business thrive.
We are interested in building long term relationships and aim to create stable contracts with opportunities to see your business grow.
“In 2013, my life was changed by the opportunity to work online for a London company while living in the affordable and vibrant southeast European capital of Belgrade, Serbia. The company I was working with saved large amounts of money due to my reduced costs and I was able to start my life in Belgrade on a stable footing. My passion is to help people have stable and fulfilling lives abroad and ensure businesses have access to strong international teams which lead to success, profitability and growth.”
-Eric Muth, Founder of Support Adventure
Our technicians service your clients with whichever systems you use internally. We offer a cost effective way to expand your helpdesk by on-boarding real people who integrate into your organization as true members of your team.
24/7 Afterhours Support
Our staff members reside on three continents and can offer continuous 24/7 support with a follow the sun service model
Need help keeping your documentation in order? We can help you strengthen this aspect of your business in a way which uses as little of your time as possible. We have also helped companies migrate to IT Glue.
Need help with the non-technical side of your business? We can help you with various admin tasks depending on your needs.
TYPES OF SERVICES
Dedicated - Full Time
Have a technician follow all your internal procedures, just like someone working in your office. An individual will be on-boarded by us, and assigned only to you.
Full Time Lite
Don’t have enough work to fill a full day? We can give you a technician on a contract of 20 hours per week, and you will be dealing with the same person all the time.
Get access to a team of technicians working around the world 24/7, servicing your tickets as they come in. Perfect for MSPs with clients who need out-of-hours support.
OUR CONTRACT MANAGERS
Having had experience in the operations department of a company that grew from 12-200 employees, Donovan knows how to get people working effectively. He also owns a hostel in Belgrade.
Eric started his career in IT in Toronto in 1999. Since then, Eric has worked with over 20 MSPs and knows their pain points and what makes remote helpdesk staffing a success for everyone.
Nick worked as a service delivery manager for an MSP in London that had over 40 employees and followed ITIL best practices. He brings process-based wisdom to improve the helpdesks of our clients.
SET UP AN EXPLORATORY CALL
We are happy to have an initial 30 minute conversation to find out how we can add value to your business and how we could work together. Please book a time slot below.