Go beyond your local talent pool and save money without sacrificing quality. There’s talented technicians all over the world. Let us help you build a great international team while saving half on your staff!
WHO ARE WE?
Support Adventure is a staffing company by expats for expats, living in places that inspire them. Our focus is helping MSPs like yours create solid teams by providing English-speaking staff who live in affordable cities worldwide. We currently have a team of over 30 staff spread across Europe, Asia, and the Americas.
Our technicians service your clients with whichever systems you use internally. We offer a cost effective way to expand your helpdesk by on-boarding real people who integrate into your organization as true members of your team.
24/7 Afterhours Support
Our staff members reside on three continents and can offer continuous 24/7 support with a follow the sun service model
Need help keeping your documentation in order? We can help you strengthen this aspect of your business in a way which uses as little of your time as possible. We have also helped companies migrate to IT Glue.
Need help with the non-technical side of your business? We can help you with various admin tasks depending on your needs.
TYPES OF SERVICES
Dedicated - Full Time
Have a technician follow all your internal procedures, just like someone working in your office. An individual will be on-boarded by us, and assigned only to you.
Full Time Lite*
Don’t have enough work to fill a full day? We can give you a technician on a contract of 20 hours per week, and you will be dealing with the same person all the time.
*(not currently available for US daytime shifts due to high demand for full-time)
Get access to a team of technicians working around the world 24/7, servicing your tickets as they come in. Perfect for MSPs with clients who need out-of-hours support.
A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 Support and Daytime Helpdesk.
A Oregon-based MSP which has hired 4 technicians across 4 continents through Support Adventure for Dedicated Follow-the-Sun Staffing
A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.
PRE-SCREENED & EASY TO BROWSE – We present candidates by sending over VIDEOS OF THEM and TICKET NOTES from project/VM TESTS they have done with us. With Support Adventure you can see many candidates and FIND PEOPLE YOU LIKE before scheduling interviews.
Candidate presentations are sent over upon request.
OUR CONTRACT MANAGERS
Having had experience in the operations department of a company that grew from 12-200 employees, Donovan knows how to get people working effectively. He also owns a hostel in Belgrade.
Eric started his career in IT in Toronto in 1999. Since then, Eric has worked with over 20 MSPs and knows their pain points and what makes remote helpdesk staffing a success for everyone.
Nick worked as a service delivery manager for an MSP in London that had over 40 employees and followed ITIL best practices. He brings process-based wisdom to improve the helpdesks of our clients.
GET IN TOUCH TO LEARN MORE
We are happy to have an initial conversation to find out how we can add value to your business and how we could work together. Please fill out the form at the link below.