Support Adventure is an expat outsourcing company that provides our staff the opportunity to live and work in exciting cities worldwide, while offering tech support. We have staff in Europe, Asia, and the Americas.
We have multiple clients in the MSP space that are looking for Remote IT Service Desk Co-ordinators (Dispatchers). We provide training for candidates with potential, so feel free to apply even if you do not have direct experience with help desks.
You will typically be working 8 hour shifts depending on during American daytime hours (the most ideal candidates would be located in Latin America).
As a co-ordinator, you receive incoming calls, emails, and tickets, and allocate them to team members of the organization. Good communication skills in English is needed for this position.
The specific activities largely depend on our clients, and during the on-boarding process we will equip you with everything you need to get started.
When you apply for Support Adventure, you are entering yourself into our database of contractors. We are like a matchmaking service since we are talking to companies about their various needs (what type of technician, skills, business hours, etc.), then we look at our database to see who might be the best fit. Once we find a fit we set up an interview. It doesn’t always happen fast and we appreciate your patience in this process.