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Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Job Openings
We are always hiring! Feel free to apply even if you don't see the role you would like. Email jobs@supportadventure.com
REMOTE IT SUPPORT TECHNICIAN
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
We’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high-paced MSP environment is a major plus
The following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
What Support Adventure offers:
We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you’ll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
In the next step, our application process will require you to provide personal details and background information in a form. Once submitted, selected applicants will be invited to record a video interview of themselves after which candidates will be selected to take a practical test designed to test your experience in the fields mentioned above.
In general, candidates take 4-6 hours to complete the whole process, spread over a period of 2-4 weeks depending on your availability.
REMOTE IT Service Desk Co-ordinator (Dispatcher)
We have multiple clients in the MSP space that are looking for Remote IT Service Desk Co-ordinators (Dispatchers). We provide training for candidates with potential, so feel free to apply even if you do not have direct experience with help desks.
You will typically be working 8 hour shifts during American daytime hours (the most ideal candidates would be located in Latin America).
As a co-ordinator, you receive incoming calls, emails, and tickets, and allocate them to team members of the organization. Good communication skills in English is needed for this position.
The specific activities largely depend on our clients, and during the on-boarding process we will equip you with everything you need to get started.
When you apply for Support Adventure, you are entering yourself into our database of contractors. We are like a matchmaking service since we are talking to companies about their various needs (what type of technician, skills, business hours, etc.), then we look at our database to see who might be the best fit. Once we find a fit we set up an interview. It doesn’t always happen fast and we appreciate your patience in this process.
OUR STORY
Our Founder, Eric, grew up in Toronto, Canada. He moved to Belgrade in 2013 with a remote job working for an IT support company in London, England. Falling in love with the European lifestyle, his wage gave him a superior standard of living while the company who hired him also saved money compared to hiring someone in London. Realizing the opportunity, Eric started hiring and training likeminded people to work remote jobs for MSPs. Fast forward to today and Support Adventure now has over 105 staff spread across 3 continents working for more than 12 MSPs in the Anglosphere.
THE SUPPORT ADVENTURE LIFESTYLE
Work from home, co-working spaces or cafes
You are in control of where you work. As long as you have a strong internet connection, power, and a quiet setting, you have full flexibility.
Live in exciting destinations
Support Adventure gives you the opportunity to live in exciting international places like Chiang Mai, Medellin, and Belgrade. Move wherever you want. Live a lifestyle of exploration that you wouldn’t experience from typical careers in your home country.
Be part of a dynamic team
Our staff are dotted around the world, many of us are creative artists, musicians, and content creators. You will be part of a global community of contractors who may be in the same city as you.
WHAT OUR STAFF SAY
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FAQ
All your questions, answered
We’re looking for people who have found interesting lives abroad, who have a certain amount of discipline, who could work from home with a certain level of focus, and who want to make their dream of living in that place while working remotely. We value authenticity, trustworthiness, and strong communication skills in English.
It’s great if you have experience with IT, troubleshooting technical problems, are computer savvy (i.e. reinstalling operating systems, taking computers apart, set up new routers etc.).
It’s your ability to learn fast and solve problems that we are most interested in. If you think you would excel in solving technical issues, we invite you to apply regardless of your specific experience.
All of our current opportunities are in English. If you are a native english speaker, you might already have a certain level of communication that is in-line with the customer experience expectations. However, even if you are not a native english speaker, we do not discriminate as long as you excel in communicating.
When you apply for Support Adventure, you are entering yourself into our database of contractors. We are like a matchmaking service, since we are talking to companies about their various needs (what type of technician, skills, business hours, etc.), then we look at our database to see who might be the best fit. Once we find a fit, we set up an interview. It doesn’t always happen fast and we appreciate your patience in this process.
We’re always looking for new companies and contractors, and are hiring constantly. You are free to follow up with us, to know if you are currently being considered for a position and what the time frame might be for that.
Generally, you start off as the front line of support for people that have computer problems. You may remotely control the client’s computers, and see what you can do to remedy their problem. You might already know what to do, have to do some research, or delegate the problem to someone present if needed. The specific activities largely depend on our clients, and during the onboarding process we will equip you with everything you need to get started.
We don’t discriminate based on nationality for applicants. Sometimes our clients have preferences based on their security needs, in order to be cleared to have access to client systems. Regardless of your nationality, we invite you to apply with Support Adventure, and if you are a capable applicant we will do everything we can to present you as a trustworthy candidate to our clients.
We like to conduct training in person, if possible. You can travel around, however we do take not being able to deliver on the contracted schedule very seriously. We ask that you make all necessary arrangements to be in a place that has stable internet, power, and a quiet place to make calls.
With contractors, we work on a day-worked, day-paid basis. You are paid the gross amount for all the days worked, and are responsible to pay your own taxes to the jurisdiction you fall under.
Remote work is a lot more flexible in terms of how you work. Some of our contracts require you to be on the phone, which requires a quiet working space. There is no need to commute to work 2 hours a day, as you can work where you want to. You also get to enjoy the solitude of peace and quiet, or excitement of co-working spaces.
If you have kids, you can work from home, and be there for their lives.
Finally, you have the flexibility and freedom to travel – why not rent a villa in Greece for a week and work from there!
If you have any questions, feel free to send us an email at jobs@supportadventure.com