MSP Worst Practices - Interrogation Style Job Interviews

The best job interviews are the ones where both the applicant and interviewer feel comfortable and where there’s cultural compatibility between them both.

Great candidates get to choose between different companies, and are also the ones interviewing the company to see if it would be a place they would want to work at, finding the best environment for them to grow and flourish.

We have a technician, Jonathan from South Africa, who had two interviews with interested companies. The first was an interrogation-style interview while the latter was a friendly conversation-style interview.

Jonathan ended up choosing to work for the company that provided him a more pleasant interview experience, since he immediately felt more comfortable and could envision a better work environment.

hey folks this is eric from support adventure and today on msp worst practices i want to talk about the interrogation style job interview so basically as a company that matches candidates with msps working through our company’s support adventure we find the best talent worldwide and um we find them companies that are a good match for them um and vice versa obviously so the onus is to find a place where the the candidates will feel comfortable and where the company will get great value out of having that candidate work for them and there’s a cultural compatibility and all that stuff now some of the best candidates um actually get to choose between different companies and what that means is that um the companies actually are the ones who are are are being interviewed basically and the candidate will choose the one that they feel will be the best environment for them to develop their their careers now i’m going to tell a story of this guy jonathan from south africa and two interviews he had when we were looking to find him work i was in both of the interviews muted of course while they talked to him and the first one was uh uh interrogation style interview the second one was a friendly conversational style interview guess which one he chose um this is a guy that i met while networking with it support companies in cape town south africa who ended up closed closing down his own two-man i.t support company so that he could join support adventure and work with an msp in the u.s and it’s worked out quite well for him you can see the full interview on our youtube channel but i just wanted to show you this uh this part of the interview because i think that you will probably agree that uh this is exactly the type of candidate that you want working for your msp so here we go this is him talking about the two interviews um in an interview that i had with him afterwards talking about how the whole thing worked out for him yeah and so well the one was more like an interrogation than an interview it was kind of like bang what’s this bang bang bang uh whereas the second one it was more of an interaction with the client you know we had conversation i mean even in a certain point in the interview we had a little moment of back number i think this and you think that so there was even a a resolved conflict interaction in the interview which you know in the grand scheme of how an interview goes for me personally the first interview i was not happy with it i didn’t feel i was not comfortable i didn’t want to be in that position there because of the basis that i got from the interview you know obviously what i see in the interview is what i might expect to get uh when i’m working there now with my second one the the interview was great we had nice conversation we made some jokes as i said we we had a little uh i wouldn’t use the word disagreement it was more like a difference of opinion which was you know later resolved on oh yeah i understand your point you understand my point and you know um and further to that that gave me the the sense that when i worked there i would get the same kind of interaction if not better because normally when you’re in an interview or meeting a person for the first time you you’re up there on that that extra you’ve got a few extra guards up in front of you applying a few little extra intellectuals where you need to uh you know putting your best foot forward as they would say so uh as as i mentioned obviously the the grand scheme of at the the very first interview was unpleasant and the second one was was pleasant so that’s basically it folks i mean i would say that you need to take great care in interviewing people who you think are the perfect match for your company that you don’t alienate them with um you know the sort of attitude of i’m the man with the power i’m the person who’s gonna hire you i’m you know all those sorts of uh things are kind of becoming out date out out of date in a lot of um in a lot of environments work environments and if a candidate can find a better work environment which is more focused towards their well-being and thus making them more focused and productive moving on and you know providing a more stable environment and steady career growth for them then they will take that obviously i mean the interrogation style job interview might be really good if you’re hiring um people who are going to be like yes sir yes sir i know this yes i studied this and i just following instructions yeah and but as i think a lot of us have realized the sorts of people who follow instructions who just like go yes tell me what to do and i’ll do it sort of thing do not make very good i.t support technicians especially not in a diverse and um diverse and complicated environment like an msp so the jonathan is the sort of guy who will join your company and he’ll make decisions um at a high level that will mean that you’ll have to decide less and he’ll take responsibility for thing take ownership of things because he has guess what owned his own business in the i.t support sphere so he does have that judgment and he needs that respect so imagine if somebody treated you like that you know do you like the clients who call you up and and are interested in your services and just interrogate you what’s your price on this how much is this what are you going to do about this no you probably have learned that those are going to be the worst clients and people like jonathan um who have multiple options through support adventure will ultimately decide on companies that are nice you know if you’re um talking with a potential client probably you much prefer to do business peop with people who you start out friendly with and start out with a rapport and understanding and a sort of like interesting dialogue and you know sort of just like uh understanding that you’re working together to provide the best results so why don’t you provide the people who are gonna join your msp with the same sort of respect that’s basically my question to you and if you bring all of that on board then you can avoid this msp worst practice of doing interrogation style job interviews thanks a lot guys let me know what you think in the comments below

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