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Articles aimed at helping you get the best out of your Career collected by your Support Adventure Team of writers who are somewhere out there enjoying their fully remote working life

IT Jobs in South Africa for Foreigners in 2022

Are you dreaming about living and working in South Africa? An IT job can give you the opportunity to realize your dream! The biggest advantage of many IT jobs is the possibility to work remotely or from home. Even as a foreigner in South Africa you can find a suitable position in IT if all other requirements are fulfilled. Foreigners in South Africa have great chances of being hired by outsourcing companies for various IT… Continue Reading IT Jobs in South Africa for Foreigners in 2022
By Anna @ Support Adventure, ago

Working Remotely in Portugal for a UK Based Company

Portugal is not only a desirable tourist destination, but also a great place to live! It has affordable prices, high quality of life, well-developed infrastructure, efficient public transportation, and good health care. Many people are willing to relocate with their remote jobs, especially from the cold and rainy United Kingdom. Working remotely in Portugal for a UK company is possible and has been practiced by many people. It can be done in three main ways:… Continue Reading Working Remotely in Portugal for a UK Based Company
By Anna @ Support Adventure, ago

How to Get Promoted Fast as an IT Technician for an MSP!

Are you an IT technician wanting to get a promotion at the MSP company you work for? We can get you there! If you are just starting out in the industry as an IT technician and want to know how to climb the ladder, the basic things you need to understand are the following:To level up in an MSP and be a great technician, you need to be consistent and reliable. Make sure to… Continue Reading How to Get Promoted Fast as an IT Technician for an MSP!
By Kristina @ Support Adventure, ago

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service.In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview
By Kristina @ Support Adventure, ago

What is the Job Description for an MSP Service Desk Manager?

The MSP help desk is THE indicator of whether or not the whole company is functioning well. For this reason, there should be a service desk manager dedicated to optimizing the help desk’s workflow and quality of service provided so that the company can scale safely.The work of the service desk manager can be defined as:Creating and implementing systems that ensure growth, reliability and ownership.Overseeing and managing the helpdesk staff.Coordinating tasks,… Continue Reading What is the Job Description for an MSP Service Desk Manager?
By Kristina @ Support Adventure, ago

Can an MSP Technician Be a Team Player?

Are technicians in your MSP team players? Collaboration is a common term that we hear in the business world. Indeed, your employees should work together to bring strong results that help scale your business. However, as an MSP, you might experience some difficulties in getting technical staff members to work as a team. An MSP technician can be a great team player if the management of the company provides a collaborative environment for them. Despite… Continue Reading Can an MSP Technician Be a Team Player?
By Anna @ Support Adventure, ago

What are the Pros and Cons of Working for an MSP?

So you’ve never worked for an MSP. You’re a bit nervous about what to expect. Well, we can help explain to you some pros and cons of an MSP technician’s experience. We here at Support Adventure have recruited staff for over 40 MSPs on 5 continents, so we might know a thing or two! The biggest pro and the biggest con are this: MSPs often have a stable budget to hire staff who grow with… Continue Reading What are the Pros and Cons of Working for an MSP?
By Nwando @ Support Adventure, ago

How to become an IT Technician

If you could pick a career that will allow you to work from anywhere and depend on no one but yourself, would you take the chance?We’ve seen the drastic and unpredictable changes that occurred over the past year and many suffered job losses, and put the idea of a career change on the table. Working in an IT field has many advantages and one of them is that you can learn how to be… Continue Reading How to become an IT Technician
By Kristina @ Support Adventure, ago

Why Working at an MSP is AWESOME!

Let’s be honest, working at an MSP (Managed Service Provider) or any other helpdesk environment is tricky. In this dynamic setting, there are challenges that can come up in unexpected ways and places… Luckily, these challenges present a once-in-a-lifetime opportunity to improve yourself and have a rollercoaster of fun and experience that is hard to find elsewhere! Buckle up and get ready for an adventure in this fast-paced, mind-expanding and lively community.You will have… Continue Reading Why Working at an MSP is AWESOME!
By Kristina @ Support Adventure, ago

What to Expect Working for an MSP (Managed Service Provider)

If it’s your first time applying to work as an IT engineer for an MSP (managed service provider), you’re probably wondering what to expect if you get hired. Our founder Eric Muth here at Support Adventure, has a wealth of knowledge about MSP environments. He worked as a freelance remote IT technician for MSPs before starting his staffing company for MSPs.He has seen it all in the MSP space, from both the perspective of… Continue Reading What to Expect Working for an MSP (Managed Service Provider)
By Nwando @ Support Adventure, ago

5 Keys to a Productive Remote Environment – Start Working Online!

Your business must not suffer from the consequences of the pandemic and has to transcend the limitations posed by it. More offices are closing down and businesses are starting to operate online. Most businesses were caught off-guard and had limited time to adjust to the new situation. Moving to a remote environment is a delicate process and without considering the complete picture, it might not function successfully.The good news is that there are practical… Continue Reading 5 Keys to a Productive Remote Environment – Start Working Online!
By Kristina @ Support Adventure, ago

IT technician training and basic troubleshooting for MSPs

The IT industry is an ever-changing environment that requires a lot of self-direction and proclivity towards systems thinking and looking at things from different perspectives and anglesYou understand this and you want to start a career in the IT business but you just don’t know if you got what it takes, and even less where to begin? Searching for jobs online is making you frustrated and most of the employers are looking for someone… Continue Reading IT technician training and basic troubleshooting for MSPs
By Kristina @ Support Adventure, ago

Tips for Landing a Job in IT Support… and Keeping it!

So, you’re ready to find a job in IT support and maintain a successful tech career.As much as the industry requires technical knowledge, it is not just about being the smartest guy in the room. Providing support is about being valuable to your company’s clients, as well as to your team and yourself. Here are our top tips for doing just that. Be purposeful and intentional when finding companies offering IT support jobsPart… Continue Reading Tips for Landing a Job in IT Support… and Keeping it!
By Nwando @ Support Adventure, ago

Your Guide for How to Become a Digital Nomad in 2022

2020 and all it’s pandemic non-glory is almost over. Hooray! So it’s time to get a head start on becoming a digital nomad as more travel destinations open up heading into 2021.If the question of how to become a digital nomad is still nagging you, we have listed below all the things you can do to become a nomad. Become a digital nomad by taking your skillset onlineThe secret to becoming a digital… Continue Reading Your Guide for How to Become a Digital Nomad in 2022
By Nwando @ Support Adventure, ago

How To Get a Tech Job in Europe 2022 – Full Guide

Longing for a remote IT job in Europe where your workstation is in the middle of the snow-capped Alps, a buzzing timeless city, or a medieval town overlooking the Adriatic Sea? Whatever you’re fantasizing about, it is doable as we have the top strategies for how you can find a remote tech company to work for and base yourself in Europe. Here’s everything you should be doing to make this happen.Apply for remote IT… Continue Reading How To Get a Tech Job in Europe 2022 – Full Guide
By Nwando @ Support Adventure, ago

How to Beat the Competition in Your Online Job Interview

There are some big differences between preparing for an online job interview vs. an in-person interview. Our remote hiring team here at Support Adventure has reviewed thousands of applicants, and conducted hundreds of online video interviews. They have observed over the years the best ways to stand out from the competition and ace an interview, and now we’re sharing those ways with you.Great audio will improve your video interview qualityStart your interview off… Continue Reading How to Beat the Competition in Your Online Job Interview
By Nwando @ Support Adventure, ago

6 Things You Should Never Do When Applying for Online Jobs!

There are six things you need to stop doing now if you actually want to get hired for an online job. With over 40 employees on four continents, our remote hiring team here at Support Adventure, a remote IT staffing company, has reviewed thousands of applicants, and they are pros at knowing what not to do to avoid ruining your chances of getting hired.What are those mistakes?Let’s jump in. #1 Don’t be too… Continue Reading 6 Things You Should Never Do When Applying for Online Jobs!
By Nwando @ Support Adventure, ago