Rados @ Support Adventure

There’s only so much a person can take I just left a position at an MSP because I couldn’t handle answering the phone anymore. The MSP was fairly organized and all members of staff were easily approachable. There was this sense that everyone was in it together and willing to Read more…

MSPs have utilized group chat for internal communications amongst technicians especially now with the current pandemic.  Using group chat serves as a quick means to communicate amongst team members. It has also become a means for technicians to raise escalations, or bring up general difficulties, while working on tickets. Why Read more…