Support Adventure is an MSP staffing agency dedicated to sourcing and staffing the most qualified MSP help desk professionals worldwide.
Through our proven selection process, the Training and Testing Program, we select only the best candidates to present to our clients.
We staff technical and administrative roles for MSP clients in English-speaking countries worldwide, drawing from our pool of pre-screened candidates available in all time zones, while managing all of the HR, accounting and contract related tasks for our clients.
Support Adventure is the ultimate MSP staffing company for expats who love to travel and work remotely. Since 2016 we’ve been helping MSPs effortlessly build solid teams with English-speaking staff who enjoy living in low-cost places around the world. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your MSP’s needs.
Pre-vetted, qualified, and tested remote MSP helpdesk technicians of all levels, ready to be onboarded to your helpdesk within weeks.
All Support Adventure technicians have passed our 5-step Training and Testing Program, designed to assess their skills and abilities in real-life scenarios.
More info about our technician selection process
Pre-vetted, highly qualified individuals, proficient in a broad range of MSP related systems, with demonstrable experience of planning, deploying and administering large scale configurations.
We have a special process for the most highly qualified and experienced IT staff that have experience and qualifications broader than the requirements of most helpdesk situations.
Pre-vetted, highly motivated individuals with demonstrable coordination and dispatching skill to organize your helpdesk and manage your clients needs to ensure great service delivery.
All candidates are screened for general business knowledge and selected for their excellent communication, organizational and customer service skills.
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks
Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.
All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.
Upon becoming our client, we'll provide you with detailed candidate profiles including videos showcasing their communication skills and technical competencies, as well as ticket notes from project and VM tests they have successfully completed with us.
Through Support Adventure, you have the advantage of viewing a vast pool of qualified, ready-to-hire candidates, giving you the opportunity to identify and select individuals that best align with your requirements prior to scheduling interviews.
Candidate presentations are available upon request.
A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 Support and Daytime Helpdesk.
An Oregon-based MSP which has hired 4 technicians across 4 continents through Support Adventure for Dedicated Follow-the-Sun Staffing
A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.
Have you ever made a friend who seemed really cool and interesting, but when you brought them to your larger friend group, they just didn’t fit? They couldn’t match the energy of the room, they didn’t get the inside jokes, and everything felt a bit off. This is always the
Company culture is pivotal in determining an MSP’s hiring success. Discover practical strategies for leveraging company culture to enhance your MSP’s competitive edge and achieve long-term success. MSP company culture refers to the shared values, beliefs, and practices that define an organization’s environment and how employees interact within it. In
Scaling an MSP is an intricate process that demands a blend of strategic foresight and agile management. It involves smart staffing strategies that align seamlessly with business growth objectives, ensuring that as your MSP expands, it maintains service quality, fosters innovation, and meets the evolving needs of your clients. This
Increasing numbers of Managed Service Providers (MSPs) are turning to contract workers as a strategic solution to enhance flexibility, fill skill gaps, expand their market reach, and satiate client demands. Exploring the growing trend of integrating contract workers into the model of your MSP staffing company, will present you with
Emphasizing the importance of diversity and dynamism within an MSP workforce is crucial for fostering an innovative, adaptable, and competitive business. A diverse team brings a wealth of perspectives, leading to improved problem-solving and creativity, while a dynamic workforce is more agile, able to respond to changing market demands and technological advancements. Implementing inclusive hiring practices and fostering a culture that values continuous learning and flexibility are key strategies to achieve this.
At Support Adventure, we’ve navigated the challenges of building a skilled team in the dynamic world of Managed Service Providers (MSPs). Through our journey, we’ve discovered the transformative power of outsourcing the recruitment and selection process that can bring unparalleled benefits to your MSP. This article delves into how Recruitment
We are happy to have an initial conversation to explore how we can add value to your business and how we could work together. Please fill out the form at the link below.
Senior Level IT Support Technician
Canada
Introduction Video
Technical Questions
Situational Awareness Videos
VM Test Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a Senior IT support technician for a UK-based MSP
Deployed 400 device NT 4.0 network at University before Active Directory
Some management experience
System Administrator
North Macedonia
Introduction Video
Technical Questions
Senior interview Recordings
VM Test Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a system administrator for a major U.S.-based MSP
5 years as a Senior IT support technician for a UK-based MSP
2 years as a senior customer support agent at a local ISP
Service Coordinator
United States of America
Introduction Video
Technical Questions
Situational Awareness Videos
Service Delivery Assessment Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a service coordinator for a major U.S.-based MSP
Successfully managed a hostel as an expat, with a focus on exceptional customer service, community-building, and utilization of technology.