How to Beat the Competition in Your Online Job Interview

There are some big differences between preparing for an online job interview vs. an in-person interview. Our remote hiring team here at Support Adventure has reviewed thousands of applicants, and conducted hundreds of online video interviews. They have observed over the years the best ways to stand out from the competition and ace an interview, and now we’re sharing those ways with you.Great audio will improve your video interview qualityStart your interview off… Continue Reading How to Beat the Competition in Your Online Job Interview

Why Interrogation Style Job Interviews are Bad Business for MSPs

If you are having a hard time filling that open position in your MSP, maybe it’s not them. It’s you. You could be sabotaging the growth of your team with an interrogation style of interviewing your candidates.Here at Support Adventure, we match MSPs with the best talent worldwide. The feedback we always receive from candidates who interview with multiple companies is that they preferred the company that seemed less authoritative and uptight.Here are… Continue Reading Why Interrogation Style Job Interviews are Bad Business for MSPs

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service.In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview

MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!

In the MSP recruitment phase? These 4 strategies for finding the most talented engineers work like no other!As a premium MSP staffing services and recruiting company, Support Adventure receives 50-70 new candidates daily and has provided over 40 MSPs with the best of the bunch.And today, we are sharing our favorite methods with you! 4 MSP recruitment strategies we swear byThe MSP recruitment process can feel competitive and exhausting, as the best… Continue Reading MSP Recruitment: 4 Secret Weapons We Used to Provide the Best Techs for 40 MSPs!
an IT professional man in a suit walking among servers in a server room,

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could.Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face.At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians

Hiring Remote IT Support: Best Practices

We’re about to get into our top tips for hiring a remote team.At Support Adventure, the premium global MSP Staffing Company, we have hired over 40 remote staff members who have contributed to our growth, almost all of whom were interviewed and hired online. We understand that the process of hiring remote workers can seem daunting if you’re new to it, so here are our top tips you need to know to have success… Continue Reading Hiring Remote IT Support: Best Practices

Tips for Landing a Job in IT Support… and Keeping it!

So, you’re ready to find a job in IT support and maintain a successful tech career.As much as the industry requires technical knowledge, it is not just about being the smartest guy in the room. Providing support is about being valuable to your company’s clients, as well as to your team and yourself. Here are our top tips for doing just that. Be purposeful and intentional when finding companies offering IT support jobsPart… Continue Reading Tips for Landing a Job in IT Support… and Keeping it!

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
Entry Level IT Jobs

Entry Level IT Jobs

Getting an entry level job in IT is harder than it looks. Companies are looking for people with years of experience and a lot of people worldwide are looking for entry-level IT jobs trying to break into the industry. Entry-level job seekers rarely get positive results on their initial job search and many get frustrated while applying to numerous job postings claiming they’re entry-level but end up requiring years of experience.At Support Aventure, the… Continue Reading Entry Level IT Jobs

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Working Remotely On An MSP Help Desk

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers.In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Working Remotely On An MSP Help Desk
msp culture hiring

The Role of Company Culture in MSP Hiring Success

Company culture is pivotal in determining an MSP’s hiring success. Discover practical strategies for leveraging company culture to enhance your MSP’s competitive edge and achieve long-term success.Explanation of company culture and its importance in the MSP industry.MSP company culture refers to the shared values, beliefs, and practices that define an organization’s environment and how employees interact within it. In the Managed Service Provider (MSP) industry, where the competition for skilled talent is fierce,… Continue Reading The Role of Company Culture in MSP Hiring Success

How To Get a Job as an IT Technician or Engineer in an MSP

Are you looking for a job as a technician in an MSP? You should know that working in the IT industry has both advantages and challenges as well. A job in a managed service provider can be a great jumpstart to a career in the field.Whether you are a candidate or a company seeking the best employee, you should know the top qualities of a support technician. Not everyone is suited for this job.… Continue Reading How To Get a Job as an IT Technician or Engineer in an MSP

Our MSP Recruitment Hiring Process

Get the best out of MSP remote recruitment Be careful of who you let in your inner circle. Choosing the right employees and integrating them is a mine-field. Neglect one step and the whole business will be shaken up with the consequences. If done wrongly, the process of finding the right people is lengthy, the hiring pricey and the guarantee of future employees doing great work non-existent.Bypassing the many errors MSP encounters in this… Continue Reading Our MSP Recruitment Hiring Process

Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Due to the global talent shortage, a star MSP candidate has almost endless options for where they can work. Should you wish to have any chance of securing the best technicians, we’d like to make you aware of some incredibly common mistakes MSPs make when searching for talent. We’re talking about mistakes that send the very people you want most running elsewhere.Job postings: A job posting is often someone’s first introduction to your company… Continue Reading Opinion: Attracting, identifying, securing, implementing and retaining appropriate talent –the MSP blind spot

Is your MSP TOO CORPORATE? Why that’s a Huge MSP Hiring Mistake

Wouldn’t it be nice to have insight into tactics that allow MSPs to hire next-level staff before you shake a tech’s hand and welcome them to your team? When managed service providers struggle to attract the best staff, it could be because your MSP has built an image, system and culture that is too corporate.Your MSP’s hiring results may be suffering from blind spots around your image and reputation. The internal culture of your… Continue Reading Is your MSP TOO CORPORATE? Why that’s a Huge MSP Hiring Mistake

How Can You Attract THE BEST Staff for Your MSP?

Are you having trouble finding and keeping the staff that you want for your MSP? If so, you are not alone. Many MSPs have the same issue. At Support Adventure, we’ve run a successful staffing company since 2016, which has allowed us to pinpoint the practices that have the most impact on attracting and hiring the best staff.The type of talent MSPs need is actually very rare. These candidates are some of the brightest… Continue Reading How Can You Attract THE BEST Staff for Your MSP?

How to become an IT Technician

If you could pick a career that will allow you to work from anywhere and depend on no one but yourself, would you take the chance?We’ve seen the drastic and unpredictable changes that occurred over the past year and many suffered job losses, and put the idea of a career change on the table. Working in an IT field has many advantages and one of them is that you can learn how to be… Continue Reading How to become an IT Technician
psychological testing in hiring IT Staff for MSPs - a man and a women conducing an interview

Psychological Testing in Hiring IT Staff: Pros and Cons

At Support Adventure, we’ve always been at the forefront of innovative staffing solutions in the Managed Service Provider (MSP) sector. Inspired by Eric from MSP Mountain’s video, “Why Psychological Testing Isn’t the Best Way to Find Top MSP Talent,” we’re here to share our journey and insights into finding the best MSP talent, moving beyond traditional psychological testing. With hopes that our approach will improve your MSP talent acquisition, here are the challenges with psychological… Continue Reading Psychological Testing in Hiring IT Staff: Pros and Cons

Why Working at an MSP is AWESOME!

Let’s be honest, working at an MSP (Managed Service Provider) or any other helpdesk environment is tricky. In this dynamic setting, there are challenges that can come up in unexpected ways and places… Luckily, these challenges present a once-in-a-lifetime opportunity to improve yourself and have a rollercoaster of fun and experience that is hard to find elsewhere! Buckle up and get ready for an adventure in this fast-paced, mind-expanding and lively community.You will have… Continue Reading Why Working at an MSP is AWESOME!